Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Petallush

Petallush

petallush.com
casual, lounge, swimwear womenAge 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Trendy Women's Fashion at petallush. Discover the latest dresses, tops, bottoms, swimwears. Enjoy the cheap discounted prices, we ship worldwide.


petallush.com
Hong Kong
Petallush is part of Leadbon International Co., Limited
Founded in 2019
Clothing item from PetallushFashion apparel by PetallushMerchandise from Petallush clothing linePetallush fashion product

Business Highlights

General

Parent Company: Leadbon International Co., Limited
Year Founded: 2019
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: messenger, email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay

How would you rate Petallush?
grey stargrey stargrey stargrey stargrey star

Petallush Reviews Summary

Petallush has garnered mixed feedback from customers, highlighting both commendable aspects and significant concerns. Many reviewers appreciate the detailed sizing information and the aesthetic quality of the garments, noting their attractiveness and affordability. However, a recurring theme is dissatisfaction with customer service, particularly regarding shipping delays, issues with product quality, and a challenging returns process. Some customers reported receiving incorrect items or experiencing difficulties in obtaining refunds. Overall, while the brand shows potential in design and affordability, substantial improvements in customer service and product consistency are necessary to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
184
value
68
shipping
70
returns
73
quality
368

Instant Feedback

6,402 reviews

We monitor reviews for authenticity

Idaho
1 review
0 helpful votes
Follow Claire Q.
Unfollow Claire Q.
Share Review
Report Review

Beautiful dress, just as described.
November 19, 2024

The dress I ordered was beautiful, looks just as the website lists it. My only concern was the material, I was underwhelmed by it but it's grown on me. Beautifully and well made.

Date of experience: November 9, 2024
Michigan
1 review
0 helpful votes
Follow Mary N.
Unfollow Mary N.
Share Review
Report Review

In complete order
November 19, 2024

I only received one of the two dresses I ordered. It's disappointing.

Date of experience: November 8, 2024
Australia
2 reviews
5 helpful votes
Follow Leah C.
Unfollow Leah C.
Share Review
Report Review

Buyer beware
November 17, 2024

The goods are not true to size and then they will not accept the items being returned and offered credit or refund for different amount each email. Goods were dispatched from Brisbane in Australia and they claim that they have only one refund and return place that is located in the USA. It is illegal to withhold money for goods that are not suitable. This is not just a change of mind. Website gives address to email for returns and four emails later they are still not resolving the problem. Do not buy from these people. This appears to be a scam.

Date of experience: November 6, 2024
California
1 review
0 helpful votes
Follow Lise P.
Unfollow Lise P.
Share Review
Report Review

Great product
November 15, 2024

Really great
I am really happy with your customer service

Date of experience: November 4, 2024
Missouri
1 review
0 helpful votes
Follow Beth B.
Unfollow Beth B.
Share Review
Report Review

YAY!
November 11, 2024

Finally! An affordable sight that has a wide variety of modest dresses that are gorgeous and feminine! Thank you so much! May God reward you!

Date of experience: October 31, 2024
Colorado
1 review
0 helpful votes
Follow Marva Y.
Unfollow Marva Y.
Share Review
Report Review

The clothing looks lovely on the models. Hope it will look lovely on me too.

Date of experience: October 14, 2024
California
1 review
0 helpful votes
Follow Clovis Q.
Unfollow Clovis Q.
Share Review
Report Review

House I ordered is very cute and true to picture and size
October 12, 2024
Updated review

So far so good. I have no complaints. The white blouse is lined and pretty

Date of experience: October 2, 2024

So far so good
October 2, 2024
Previous review

So far so good.

Date of experience: September 22, 2024
Australia
1 review
0 helpful votes
Follow Yvonne G.
Unfollow Yvonne G.
Share Review
Report Review

Advertised Products Look Amazing
October 12, 2024

Brought dress online then waited, waited and waited. After over a week (just about 2) of paying I was then advised that the size I ordered was now unavailable. But I did receive a refund promptly.

Date of experience: October 2, 2024
Georgia
1 review
0 helpful votes
Follow Gerry A.
Unfollow Gerry A.
Share Review
Report Review

Poor
October 5, 2024

I need to return the dress because it is too small and my request has been ignored!

Date of experience: September 24, 2024
PetalLush S. — Petallush Rep
over a year old

If you have any questions about your order, please contact us via email at [email protected].
Have a great day!

California
2 reviews
0 helpful votes
Follow Karen J.
Unfollow Karen J.
Share Review
Report Review

Too difficult to get in.
September 28, 2024
Updated review

The dresses need a zipper or something to help me get in. Also, they are very baggy, shapeless, long.

Date of experience: September 18, 2024
PetalLush S. — Petallush Rep
over a year old

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
We have reviewed your purchase of the three dresses, and all of them are designed for easy wear. The first dress features a zipper, the second one has buttons and a side zipper, and the waistband, neckline, and cuffs of the third dress are designed with elasticity. Therefore, there should be no issue with putting them on. We recommend carefully checking the fabric and composition of the clothing before making a purchase. You are also welcome to contact our customer service team for any inquiries.
Have a great day!


Easy to navigate
September 19, 2024
Previous review

Easy to navigate

Date of experience: September 9, 2024
Australia
1 review
0 helpful votes
Follow Jessica K.
Unfollow Jessica K.
Share Review
Report Review

Product really not that great
September 27, 2024
Updated review

Ordering seemed simple, and having the measurements were great, however when I received the product it was of very poor quality. The fabric was terrible.

Date of experience: September 17, 2024
PetalLush S. — Petallush Rep
over a year old

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
We offer a wide variety of clothing on our website, featuring different materials. Be sure to check the fabric details before placing your order. If you encounter any issues after receiving your purchase, feel free to contact our customer service. Our team is committed to providing you with a satisfactory solution.
Thank you for your understanding.


Easy website
September 11, 2024
Previous review

Easy website. Great pictures and sizing charts

Date of experience: August 31, 2024
Idaho
4 reviews
1 helpful vote
Follow Audra M.
Unfollow Audra M.
Share Review
Report Review

Shipping is slow. The dresses I received were made from fabric worse than a cheap Halloween costume. Customer service makes returns a headache. I filed a complaint with the Better Business Bureau and my credit card company. Pettallush is a 0 star company.

Date of experience: September 12, 2024
PetalLush S. — Petallush Rep
over a year old

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
We offer a wide variety of clothing on our website, featuring different materials. Be sure to check the fabric details before placing your order. If you encounter any issues after receiving your purchase, feel free to contact our customer service. Our team is committed to providing you with a satisfactory solution.
Thank you for your understanding.

Iowa
2 reviews
0 helpful votes
Follow Debra T.
Unfollow Debra T.
Share Review
Report Review

Pleasant Surprisr
September 19, 2024

Easy check-out, better quality and accurate sizing than I was expecting. I was pleasantly surprised and pleased!

Date of experience: September 9, 2024
Minnesota
1 review
0 helpful votes
Follow Joan O.
Unfollow Joan O.
Share Review
Report Review

Didn't fit. Requested refund
September 15, 2024

Cute clothes but did not fit. Am requesting option one refund of 50%

Date of experience: September 4, 2024
Utah
1 review
0 helpful votes
Follow Amy Q.
Unfollow Amy Q.
Share Review
Report Review

Darling shirt
September 11, 2024
Updated review

Shipping is to much If you only need one item. :( We wish you offered lower shipping.

Date of experience: September 1, 2024
PetalLush S. — Petallush Rep
over a year old

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
Due to our high shipping costs, the shipping fee is temporarily set at this rate. We appreciate your understanding. If you're looking for a more cost-effective option, consider purchasing additional items, as we offer free shipping on orders over $149.
Have a great day!


Shipping is to much If you only need one item
August 3, 2024
Previous review

Shipping is to much If you only need one item. :(

Date of experience: July 24, 2024
California
1 review
0 helpful votes
Follow Karen X.
Unfollow Karen X.
Share Review
Report Review

Disappointed.
September 8, 2024
Updated review

It took a month and a half for my order to arrive. I waited until three weeks to contact them and they replied that it took awhile for the delivery app to show up. I had specifically order way ahead of time so I could my dresses for vacation. Sadly they arrived too late and too small. 😔 I had such a great experience the first time and now it seems like they've fone downhill.

Date of experience: August 28, 2024

Nice pictures to view the items
August 10, 2022
Previous review

Nice pictures to view the items

Date of experience: August 10, 2022
Utah
2 reviews
1 helpful vote
Follow Diane Q.
Unfollow Diane Q.
Share Review
Report Review

Was easy to order but don't have the product.

If don't get it in a couple of days. I will cancel order.

Date of experience: August 26, 2024
PetalLush S. — Petallush Rep
over a year old

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
We shipped the product on August 2nd, but due to unforeseen circumstances with the logistics, it will take more time to update. We've already reached out multiple times. Rest assured, if there's no update after a while, we will compensate you, or if you still want the item, we can arrange for a replacement. For details, you can contact our customer service via email at [email protected] to request compensation.
Have a great day!


Easy to order
August 11, 2024
Previous review

Easy to order

Date of experience: August 1, 2024
New York
1 review
1 helpful vote
Follow Anne H.
Unfollow Anne H.
Share Review
Report Review

+10 working days and I never received my product
August 31, 2024
Updated review

I believe this company may not exist. I have followed up several times only to be told to check the ship tracking system. I ordered on the 8th August, on the 13th they have only created a shipping label and on 21 August 2024, USPS still have not received the package!
HERE IS USPS TRACKING SYSTEM
2024-08-13 14:07
AVENEL, NJ *******, Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries.

I would suggest to other customers not to buy because there is no recall and no customer service.

Date of experience: August 21, 2024
PetalLush S. — Petallush Rep
over a year old

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
Our shipping time is clearly stated on the website as 1 to 2 weeks, so we ask for your patience during this period. Additionally, we have confirmed that your order arrived on August 23rd.
If you have any questions about your order, please contact us via email at [email protected]. Have a great day!


Easy online order system
August 18, 2024
Previous review

Easy online order system

Date of experience: August 7, 2024
Washington
2 reviews
1 helpful vote
Follow Susan C.
Unfollow Susan C.
Share Review
Report Review

I had trouble getting my credit card entered into the system. The first dress was too small. The other two dresses are a little too large.

Date of experience: August 19, 2024
PetalLush S. — Petallush Rep
over a year old

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
The sizes on our website are all standard and there will be no different sizes for the same size.
If you have any questions about your order, please contact us via email at [email protected].
Have a great day!

California
1 review
0 helpful votes
Follow Lesley O.
Unfollow Lesley O.
Share Review
Report Review

Ive always shopped at your online store. Its been a while...and we are back! Looking forward to my new modest dresses I purchased :)

Date of experience: August 17, 2024