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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Great experience can't wait until next month. I will definitely recommend
Satisfied 😌 Received my product and was very satisfied. Look forward to bigger deals and sales in the future
Hi Dominique,
We are so happy you are satisfied with your order!
Thank you for your kind words, and stay tuned for more great deals and sales 😊✨
They're the worst to shopping from keep on cancel your order with no cause
Hi Richardson,
We are sorry for the frustration with your order cancellations.
These were made due to billing issues.
Please contact your bank for assistance, and you can also reach us at [email protected] if you need further help.
I didn't really care for that fragrance. Hopefully I will enjoy next months.
Hi Sharleah,
Thank you for your honest feedback!
Sorry that scent wasn’t a favorite, but we hope next month’s fragrance is a perfect match for you 😊✨
Hi Pam,
We are so happy you loved your sample!
We can’t wait for you to enjoy the full-size bottle soon 😊✨
It's really not much to say you guys are dropping the ball and you're dropping it terribly
Hi Shawn,
We are very sorry for the trouble you experienced with your order.
Please note that we ship to the exact address provided at checkout.
In this case, the address entered was incomplete, and by the time we were contacted to update it, the order had already shipped.
It was later returned to us by the carrier and fully refunded. We truly appreciate your understanding.
I love my perfume I got it back fast yes I definitely will tell try perfume.com
Hi Jeanette,
We are so happy you love your perfume and that it arrived quickly!
Thank you for sharing your experience and for recommending us 😊✨
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Hi Jimmy,
Thank you for the 5 star love! We appreciate your support and are glad you are happy with your experience 😄⭐
Product was exactly as described
Love the fragrance Arrived quickly
Hi Sharron,
We are so happy you love your fragrance and that everything arrived just as expected!
Thank you for your wonderful feedback 😊✨
Very pleased great value fast delivery will shop again!
Hi Derek,
We are so happy to hear you are pleased with the value and service!
Thank you for your support and for shopping with us 😊✨
All went well. Simple and easy. Like the products. I would order again
Hi Caren,
We are so glad everything went smoothly and that you love the products!
Thank you for your kind words and for choosing us 😊✨
Great job with everything keep up the good work! I would love more perfumes
Hi Tamara,
We are so happy you loved your perfume and the delivery!
Thank you for your kind words, and we can’t wait for you to try more scents with us 😊✨
Hi A. B,
We are so happy you love your perfumes and that they arrived right on time!
Thank you for shopping with us 😊✨
Every order is priced decent. Quick delivery. Packaged well. Love Burberry original. The only company I purchase from due to the product quality & cost. A pleasure to deal with.
Hi Kathy,
We are so happy to be your go to place for Burberry and other favorites!
Thank you for your wonderful feedback and continued trust in us 😊✨
Quick and easy to order. Pricing is great with coupons too.
I love this site; it is easy to order and fast delivery. I will order again in the future.
Hi Trina,
We are so happy you love shopping with us!
Thank you for your kind words and for being a valued customer 😊✨
I love shopping here because it has whatever I need and its quick delivery. Thank you.
Was asked to call my bank to get a merchants code to complete purchase. Called chase and they would not give it to me. Key work was Merchant which was Perfume.com. Bank thought this was so strange. I gave up and order cancelled.
Hi Rita,
We are sorry for the frustration you experienced. The request to contact your bank was part of a standard payment validation process for security purposes.
We appreciate your understanding and feedback.
Would definitely keep ordering worth the price would recommend
Hi Alexis,
Thank you for your honest feedback!
Sorry to hear the women’s Eternity wasn’t a favorite, but we are so glad your husband enjoyed his Burberry Touch.
We truly appreciate your support and recommendation 😊✨
Very pleased... shipment was fast. Will purchase again! Smell lingers a lot longer then I thought. Thank you
Hi Morranna,
We are so happy you love your fragrance and that it lasts longer than expected!
Thank you for your kind words and for shopping with us 😊✨
I was hoping for the price to be cheaper for an open bottle. Please do better next time
Hi Nicole,
Thank you for sharing your feedback.
We understand your concern and always strive to offer the best prices available.
Our prices can change often based on promotions and availability, so we hope you find an even better deal next time.
I will NEVER buy from this company again. I've been a customer for YEARS. I have lived at my current residence for 11 yrs yet, they sent my order to an address I HAVEN'T lived at prior to the last 11?!?!? Then when I called them for assistance the "employee" (?!?) told me, "There is nothing WE (I suppose he is Manager, GM, CEO, and owner all wrapped into one?) can do!". Because when I asked for a supervisor he refused to transfer me I even TOLD him it had nothing to do with him, I simply wanted to exhaust every avenue to resolve this. DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY!
Hi Timothy
Thank you for sharing your feedback with us.
We are very sorry for the situation you experienced and for the service you received. This is not the level of care we ever want to provide and we sincerely apologize for the frustration it caused.
We truly appreciate and value your loyalty through the years, and we understand how upsetting it must have been to have your order sent to the wrong address and then not receive the support you deserved.
Although this message comes to you a bit late, we want to let you know that we have refunded your order in full. You should see the funds posted within one to five business days to the card used at checkout.
If you need any further information or assistance, please feel free to reach us at [email protected].
We hope to have the chance to serve you better in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Asia,
We are so happy you love your Gucci Rush!
Thank you for your support and recommendation, and we can’t wait for next month’s surprise 😊✨