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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,297
This company responds to reviews on average within 8 days

Instant Feedback

133,279 reviews

We monitor reviews for authenticity

Costa Rica
1 review
0 helpful votes
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Best service ever
October 6, 2021

Very impressed with the service and the speed. Also with the follow up that I experienced with your company.

Highly recommend

Date of experience: October 6, 2021
Texas
1 review
0 helpful votes
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SO EASY!
October 6, 2021

Super easy to purchase & arrived quickly. Super happy with Perfume.com.

Date of experience: October 6, 2021
California
1 review
0 helpful votes
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Fast
October 6, 2021
Updated review

Fast delivery. It only took 2 days to get it. I have to type fifty characters so here you go.

Date of experience: October 6, 2021

Great
March 25, 2020
Previous review

Great

Date of experience: March 24, 2020
Mississippi
1 review
0 helpful votes
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I was able to find a discontinued scent that I've been searching for forever!

Date of experience: October 6, 2021
Minnesota
1 review
0 helpful votes
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Very satisfied.
October 6, 2021

Affordable price and very fast shipping! I have always been pleased with their products and service.

Date of experience: October 5, 2021
New York
2 reviews
0 helpful votes
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Wonderful
October 6, 2021

Wonderful quick service lovely scent will order again

Date of experience: October 5, 2021
New York
1 review
0 helpful votes
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White Diamondson
October 5, 2021
Updated review

Love this site very easy to get what I what shipping great always on tome

Date of experience: October 5, 2021

Very good love it
July 10, 2021
Previous review

Very good love it

Date of experience: July 10, 2021
West Virginia
2 reviews
0 helpful votes
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Love it
October 5, 2021

I have had nothing but positive experiences with perfume.com

Date of experience: October 5, 2021
South Carolina
1 review
0 helpful votes
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I had ordered a bottle of cologne months ago and it came quickly. I had just recently ordered two bottles and one showed up damaged and leaked out. So I thought I would have to call and be on hold and deal with someone that didn't speak English. I called and was on hold for about ten seconds and I talked with a wonderful lady named Riza. I sent her an e mail of the damaged bottle and she shipped me a replacement that very day. These people are great and I will purchase from them exclusively and no one else.

Date of experience: October 4, 2021
Florida
1 review
0 helpful votes
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Good Products
October 5, 2021

Good Products, good pricing and discounts and no surprises on what I received. It was as I expected.
Delivery was less than a week. Very satisfied.

Date of experience: October 4, 2021
Washington
1 review
0 helpful votes
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Our shipment came very fast and amazing prices we get all of of our perfume though perfume.com

Date of experience: October 3, 2021
New York
1 review
0 helpful votes
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Great Service!
October 3, 2021

Web site so easy to use. Full descriptions helped me select the right "first fragrance" for a 13 year old.

Date of experience: October 2, 2021
North Carolina
1 review
0 helpful votes
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Very good deal!
October 2, 2021

It was a very good and competitive price. The on line purchase was easy to complete.

Date of experience: October 2, 2021
Illinois
1 review
0 helpful votes
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The best smell ever
October 4, 2021

I love jimmy choo. I bought it a few years ago and I love the long lasting smell. Every place I go everyone wants to know what I have on and they love it. I want wear anything else.the best smell ever.

Date of experience: October 2, 2021
Illinois
1 review
0 helpful votes
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Will order more
October 1, 2021

Fast delivery and packaging was very well. They take care of their customers

Date of experience: September 30, 2021
California
1 review
0 helpful votes
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Burberry brit
September 30, 2021

I enjoyed the light and long lasting scent. It made me happy all day.

Date of experience: September 30, 2021
Texas
1 review
0 helpful votes
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Good
September 30, 2021

I like this perfume
Have used it for years found it in the internet so I ordered it. Good price

Date of experience: September 30, 2021
Puerto Rico
2 reviews
0 helpful votes
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Good Service
September 30, 2021

The service was easy and fast. I am very pleased to have gotten the fragrance at a reasonable price. The service and delivery was fast and in excellent condition.

Date of experience: September 30, 2021
Australia
1 review
0 helpful votes
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5 stars out of a possible 5
September 30, 2021

5 stars out of a possible 5. I really like the fact that you always have a wide range of perfumes. And i also know that if i buy a perfume from you, it will definitely be original.

Date of experience: September 30, 2021
Australia
1 review
0 helpful votes
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Fast delivery
September 30, 2021

As much as I am pleased with the perfume I purchased I can't get over how quickly I received my order in Australia! 7 days! Great communication from company as well

Date of experience: September 29, 2021