Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I received my order within a couple of weeks. They always have great prices!
I made the order, and in just a couple of days, I had my order! I was really surprised at the promptness of the order delivery but also excited and grateful for the quick delivery!
This is perfect for my son and my Godson! They are 6 and 8 and they both love Spiderman!
A package was mishandled by USPS. The carrier lied and stated my location was not secure, when in fact it has a parcel locker. The carrier was lazy. Rather than taking the time to at least try to investigate, the customer service dept quoted a stupid policy backing up USPS... they do not Carr about the customer. Do not order here.
I have been wearing Estee Lauder since the 70s. I purchased two fragrances. Bronze Goddess and Cinnabar. When I used this particular website for my favorites I was very disappointed. The perfume is watered down cologne. I will never use this website again. They sell knockoffs.
EASY PEASY - thought it was a larger size.
No need to feature this response. I Love the perfume, the one I bought was too small.
First time using this site. Easy to navigate. All went smoothly with delivery and product is good quality.
Even though the smell of the perfume has changed since my high school and collage days, I still enjoy the smell. I have looked for years in Albertsons, Walmart, Target and several drug stores. I figured they stopped manufacturing it. Glad I found your company. Bonita
First time purchasing through the website and it was a breeze. I will be ordering more from here
I would totally order from here again because they had a good selection, decent prices, and fast shipping!
The perfumes/ cologne were delivered fast and they were everything we expected and we will do business again! My husband and I are very satisfied the price is affordable also! Thank you perfume.com!
Superb assortment of fine products at affordable prices. User friendly website. Great variety of products. Affordable! No comparison with other sites claiming to offer my all-time favorite of Tabu!
Easy ordering of my hard to find cologne. Highly recommended!
My experience was Very good. Delivery was very fast.
Easy would like to complete my transaction that why i got on line no moere to say
Its strong but not over powering it will last all day and night I won't wear anything else I have been asked many times what are you wearing I tell them an smile it makes you feel really good
The 8 oz bottle was a significant savings over two 4 oz ones. The arrival was timely and the packaging was very good with it arriving in perfect condition.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

