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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,285 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Love this website!
October 15, 2021

I received my order within a couple of weeks. They always have great prices!

Date of experience: October 15, 2021
Oklahoma
1 review
0 helpful votes
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Completely satisfied
October 15, 2021

I made the order, and in just a couple of days, I had my order! I was really surprised at the promptness of the order delivery but also excited and grateful for the quick delivery!

Date of experience: October 15, 2021
Ohio
2 reviews
0 helpful votes
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Yes
October 15, 2021

I like it a lot, I will recommend it to my friend, it is worth it.

Date of experience: October 15, 2021
New Jersey
1 review
0 helpful votes
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Online Shopping made easy!
October 15, 2021
Updated review

This is perfect for my son and my Godson! They are 6 and 8 and they both love Spiderman!

Date of experience: October 15, 2021

Everything is quick and easy!
February 27, 2020
Previous review

Everything is quick and easy!

Date of experience: February 27, 2020
New York
1 review
0 helpful votes
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Perfect
October 15, 2021

Always excellent buying from them. Been buying from this co for a while no problems

Date of experience: October 14, 2021
North Carolina
1 review
2 helpful votes
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Horrible customer service
November 13, 2021

A package was mishandled by USPS. The carrier lied and stated my location was not secure, when in fact it has a parcel locker. The carrier was lazy. Rather than taking the time to at least try to investigate, the customer service dept quoted a stupid policy backing up USPS... they do not Carr about the customer. Do not order here.

Date of experience: October 14, 2021
Nevada
1 review
0 helpful votes
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Watered down Estee Lauder
November 13, 2021

I have been wearing Estee Lauder since the 70s. I purchased two fragrances. Bronze Goddess and Cinnabar. When I used this particular website for my favorites I was very disappointed. The perfume is watered down cologne. I will never use this website again. They sell knockoffs.

Date of experience: October 14, 2021
Virginia
1 review
0 helpful votes
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Too small
October 12, 2021

EASY PEASY - thought it was a larger size.
No need to feature this response. I Love the perfume, the one I bought was too small.

Date of experience: October 12, 2021
Florida
2 reviews
0 helpful votes
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Very good experience
October 11, 2021

First time using this site. Easy to navigate. All went smoothly with delivery and product is good quality.

Date of experience: October 11, 2021
Florida
1 review
0 helpful votes
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Even though the smell of the perfume has changed since my high school and collage days, I still enjoy the smell. I have looked for years in Albertsons, Walmart, Target and several drug stores. I figured they stopped manufacturing it. Glad I found your company. Bonita

Date of experience: October 10, 2021
North Carolina
1 review
0 helpful votes
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Amazing
October 11, 2021

First time purchasing through the website and it was a breeze. I will be ordering more from here

Date of experience: October 10, 2021
Florida
2 reviews
0 helpful votes
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Great experience and fast shipping!
October 10, 2021

I would totally order from here again because they had a good selection, decent prices, and fast shipping!

Date of experience: October 10, 2021
Illinois
1 review
0 helpful votes
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Fast shipping!
October 9, 2021

The perfumes/ cologne were delivered fast and they were everything we expected and we will do business again! My husband and I are very satisfied the price is affordable also! Thank you perfume.com!

Date of experience: October 9, 2021
Ohio
7 reviews
6 helpful votes
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Superb assortment of fine products at affordable prices. User friendly website. Great variety of products. Affordable! No comparison with other sites claiming to offer my all-time favorite of Tabu!

Date of experience: October 9, 2021
California
1 review
0 helpful votes
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Satisfied customer
October 9, 2021

Easy ordering of my hard to find cologne. Highly recommended!

Date of experience: October 8, 2021
Texas
1 review
0 helpful votes
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Daisy Tester
October 8, 2021

Arrived very quickly and as described, when purchased.

Date of experience: October 8, 2021
California
2 reviews
0 helpful votes
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Enjoy this fragrance
October 8, 2021

My experience was Very good. Delivery was very fast.

Date of experience: October 7, 2021
California
1 review
0 helpful votes
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Great
October 7, 2021

Easy would like to complete my transaction that why i got on line no moere to say

Date of experience: October 7, 2021
GB
1 review
0 helpful votes
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Only the best will do
October 9, 2021

Its strong but not over powering it will last all day and night I won't wear anything else I have been asked many times what are you wearing I tell them an smile it makes you feel really good

Date of experience: October 7, 2021
Utah
1 review
0 helpful votes
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Perfect
October 7, 2021

The 8 oz bottle was a significant savings over two 4 oz ones. The arrival was timely and the packaging was very good with it arriving in perfect condition.

Date of experience: October 7, 2021