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Perfume.com

4.6

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From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,290
This company responds to reviews on average within 9 days

Instant Feedback

133,257 reviews

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Alabama
1 review
0 helpful votes
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Perfect
December 2, 2021

The selection was phenomenal! The price were very reasonable!

Date of experience: December 2, 2021
Canada
1 review
2 helpful votes
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Vat? What is Vat?
January 1, 2022

Actually, I know what VAT is, It means value added tax. However, perfume.com thinks it's a license to charge Canadians extra. We don't have VAT. They explain it away by saying it covers the duty charged by. Canada Customs. There is NO DUTY on shipments under $100 Can. But perfume.com charges it anyway.
Not getting my business.

Date of experience: December 2, 2021
Hawaii
2 reviews
0 helpful votes
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Quick delivery
January 1, 2022

Can I return these bottles, I'm not satisfied with the scent

Date of experience: December 2, 2021
California
1 review
0 helpful votes
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Perfume order
December 2, 2021
Updated review

Easy and professional! It is a gift, so I don't know how good the product is.

Date of experience: December 2, 2021

Ordered 3 perfumes
May 15, 2021
Previous review

Great experience! The website is easy to use and the products arrived in a timely manner.

Date of experience: May 15, 2021

Easy to use website
May 7, 2021
Previous review

Easy to use website.

Date of experience: May 7, 2021
Canada
1 review
2 helpful votes
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Disappointing return experience
January 1, 2022

Wide selection of perfumes, and item arrived quickly once ordered. However, when I opened the perfume, it smelled nothing like a previous bottle (bought elsewhere) I had of the same product. I used the "chat" function to connect with customer services who expressed I may have gotten an "old batch", and expressed I could return the item (as they do not do exchange).

I paid $16 to ship the item back, and then was only refunded $50, of the $80 I paid. When I inquired, I was informed that the cost of original shipping, and tax were taken out of the refund price.

So un sum, I am out over $30 for an item that I do not own that had apparently been on 'old batch' to begin with.

I will not recommend, or use again.

Date of experience: December 2, 2021
California
2 reviews
0 helpful votes
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Review - Perfume.com
December 1, 2021

Could not believe the selection! Hard to view this many in a store & the savings didn't hurt either

Date of experience: December 1, 2021
Pennsylvania
2 reviews
0 helpful votes
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Best perfume website
December 1, 2021
Updated review

I can always count on Perfume.com to have my perfume (Amarige by Givenchy) in stock and at a great price.

Date of experience: December 1, 2021

You always have my perfume in stock
July 5, 2019
Previous review

You always have my perfume in stock

Date of experience: July 5, 2019
Georgia
1 review
0 helpful votes
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Great price
December 1, 2021

,...

Date of experience: December 1, 2021
Michigan
1 review
0 helpful votes
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Great job
November 30, 2021

Very pleased with the process got it back in time so I'm able to send it to a friend.

Date of experience: November 30, 2021
Arkansas
1 review
0 helpful votes
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Very Satisfied
November 30, 2021

The product is great and the price is right.
Thanks

Date of experience: November 30, 2021
Singapore
1 review
0 helpful votes
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Fantastic Product
December 1, 2021

My experience was fantastic for first time ordering. Our items come within the perfect time frame. Everything I was looking for & for a much more better price than what I was originally paying. I had no idea that my favorite vintage colognes were still available, and at such good prices. Everything was nice and easy!
I LOVE THIS WEBSTORE!

Date of experience: November 30, 2021
Georgia
2 reviews
0 helpful votes
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Best purfume
November 30, 2021

I love this website it's so easy to use and affordable

Date of experience: November 29, 2021
Virginia
1 review
0 helpful votes
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Quick service
November 29, 2021
Updated review

Love your prices and selection! I bought this for my girlfriend for Christmas and couldn't believe how quickly it arrived!

Date of experience: November 29, 2021

Wuick and easy with great deals on hard to find perfumes!
September 26, 2020
Previous review

Wuick and easy with great deals on hard to find perfumes!

Date of experience: September 26, 2020
Florida
2 reviews
0 helpful votes
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Women Juicey Coture
November 29, 2021

It smells Amazing, I Love it! I really like the little spray case it came in!

Date of experience: November 29, 2021
California
1 review
0 helpful votes
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Perfume.com
November 29, 2021

Excellent price and free shipping. In comparison shopping Perfume.com had the best price and free shipping and fast delivery sold me on their website. I've bookmarked their site as my place to go for fragrance.

Date of experience: November 29, 2021
Louisiana
1 review
0 helpful votes
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Very good service overall
November 29, 2021

Good and the order came in 2 day and it was very good tracking information and good customer service

Date of experience: November 29, 2021
Colorado
1 review
0 helpful votes
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Very Satisfied
November 29, 2021

Quick & easy with great prices for a hard to find product.

Date of experience: November 29, 2021
Florida
1 review
2 helpful votes
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I wanted my purchase
December 28, 2021

This was my first time using this company, I ordered some cologne for a birthday gift hoping that it would get here in time my order was from place to place still no cologne. So I had to just go buy something else in the place, now I'm currently waiting on my refund back, I know mistakes happens but I was very disappointed with the process.

Date of experience: November 28, 2021
Ohio
1 review
0 helpful votes
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Very happy!
November 28, 2021

Ordering was simple. Product arrived in perfect condition and was as expected.

Date of experience: November 27, 2021
New Hampshire
1 review
0 helpful votes
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I love it!
November 28, 2021
Updated review

Easy transaction and fast shipping. Excellent experience as always.

Date of experience: November 27, 2021

Good prices
July 1, 2020
Previous review

Good prices

Date of experience: July 1, 2020