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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,294
This company responds to reviews on average within 8 days

Instant Feedback

133,272 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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I thought they were full size bottles..
February 11, 2022

New to this, so we will see. Hoping I will love it

Date of experience: February 11, 2022
Canada
1 review
1 helpful vote
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IT'S THE REAL THING!
February 9, 2022

I'll admit that I was a little dubious but I just can't say how truly pleased I am with Perfume.com. I was so sad when my Jovan was discontinued in my whole city but a customer told me to give them a try, that she was quite happy with them also.
Even with the exchange rate, (and the awesome 20% coupon they offer) the price worked out about the same as what I would have paid here in Ontario, Canada.
I am recommending this company to EVERYONE!
Thank you Perfume.com.
Jane

Date of experience: February 8, 2022
Texas
1 review
0 helpful votes
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Good Price
February 7, 2022

I was looking for a better price on my perfume and was happy to get 25% off the price.

Date of experience: February 7, 2022
California
1 review
0 helpful votes
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Find perfume
February 6, 2022

Found the perfume I want easily. Was easy to order.

Date of experience: February 6, 2022
New Jersey
2 reviews
0 helpful votes
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Lovin It
February 6, 2022

Totally satisfied, I truly love the products I purchased.

Date of experience: February 6, 2022
Canada
1 review
2 helpful votes
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Complete scam.
March 6, 2022

I purchased an item well over a month ago.

The courier company they selected and used did not attempt to deliver the package. I was home the day they claim they attempted to deliver the package. There is also a concierge in the lobby. No package was delivered. I tried contacting the shipping company SIX times and never got a response.

Dealt with Ces from Customer Service for over a month. She could not get the company to deliver the package.

I finally asked for a refund. Everything but the shipping fees and taxes ($16 CAD) were refunded. I asked for my issue to be escalated to a supervisor. Why am I on the hook for the shipping when the courier never even attempted to deliver the package?

Compete and utter scam.

Date of experience: February 3, 2022
Texas
1 review
0 helpful votes
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Takes me back
February 3, 2022

Great appreciated, brings back memories, nostalgic

Date of experience: February 3, 2022
California
1 review
0 helpful votes
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Very disappointed
March 5, 2022

I ordered Jontue and what I received was nothing like it. Sure, it was in a Jontue bottle but smelled nothing like it. Plus the atomizer was broke and would not spray. All I got was a small puddle of whatever was in the bottle. I really like Jontue, it makes me happy. I wish I was happy It was not worth the money I paid.

Date of experience: February 3, 2022
Texas
1 review
0 helpful votes
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Fast delivery
February 3, 2022

I didn't like the fragrance I chose but the delivery was super fast

Date of experience: February 3, 2022
Texas
1 review
0 helpful votes
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Used Charlie White in the past. Eternity Moment bought as gift for sister.

Date of experience: February 2, 2022
California
1 review
0 helpful votes
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Love this site..
February 1, 2022

Love this site. Always has the cologne I'm looking for at a discounted price. Also quick and easy

Date of experience: February 1, 2022
Washington
1 review
0 helpful votes
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Love Eternity Perfume!
January 31, 2022

My order came so quickly and I was very happy with the price!

Date of experience: January 31, 2022
Massachusetts
2 reviews
0 helpful votes
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Jennie's review
January 31, 2022

Love this site and how the discounts make a difference when purchasing more than one bottle

Date of experience: January 31, 2022
Florida
1 review
0 helpful votes
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White shoulders
January 30, 2022

Quick and easy affordable and it's my favorite scent

Date of experience: January 30, 2022
North Carolina
1 review
0 helpful votes
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Satisfied
January 29, 2022

I had a good experience overall... ordering was easy and I received my items in a short period of time!

Date of experience: January 29, 2022
Nebraska
1 review
0 helpful votes
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WELL DONE!
January 29, 2022

No problem. Would like to order some Calvin Klein Defy now.

Date of experience: January 28, 2022
Texas
1 review
0 helpful votes
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I ordered some thing and never received it and they dropped the ball and said that it was the carriers fault and they're not responsible for lost or stolen packages so I will never order from them again they didn't tell me that upfront they lead me to believe that they would take care of me and they did not do not order from this site

Date of experience: January 28, 2022
New Jersey
1 review
0 helpful votes
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Great price, quick delivery!
January 28, 2022

Price was extremely reasonable and it was delivered in just a few days

Date of experience: January 27, 2022
Georgia
2 reviews
0 helpful votes
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Great experience
January 27, 2022

Easy to use site pricing very reasonable and shipping times were amazing

Date of experience: January 27, 2022
Georgia
1 review
0 helpful votes
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Love it
January 27, 2022
Updated review

I had an issue placing an order. Contacted customer service and my problem was solved

Date of experience: January 26, 2022

No issues except making it clear that after clicking...
March 27, 2020
Previous review

No issues except making it clear that after clicking place order that you are directed to the afterpay site if that's the option chosen. I had to chat last time to make sure

Date of experience: March 26, 2020