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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,285 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Satisfied Customer
August 13, 2019

Awesome overall experience and I will definitely order again as well as tell my friends and family about perfume.com

Date of experience: August 13, 2019
California
2 reviews
0 helpful votes
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On point!
August 13, 2019

I have used Grey Flannel for about 5 years.It has been a great "Signature scent".
Love the service, and the price.

Date of experience: August 13, 2019
Maryland
2 reviews
0 helpful votes
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Just what I ordered.
August 13, 2019

Received exactly what I ordered and arrived in time!

Date of experience: August 13, 2019
Utah
1 review
0 helpful votes
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Excellent and fast service.
August 12, 2019
Updated review

Fast, and easy with a good price. I will buy again from this site.

Date of experience: August 11, 2019

Fast, and easy with a good price
August 4, 2019
Previous review

Fast, and easy with a good price. I will buy again from this site.

Date of experience: August 3, 2019
New York
1 review
0 helpful votes
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Great subscription
August 11, 2019

The bottle was bigger than I expected, which was a plus. Shipping/delivery was fairly quick. The cologne I received, Jimmy Choo, smelled really nice and the twist bottle is aesthetically pleasing. I will recommend Perfume.com to others.

Date of experience: August 11, 2019
Virginia
1 review
0 helpful votes
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Impressive!
August 11, 2019

Fantastic prices and super fast service! Thank you!

Date of experience: August 11, 2019
Washington
1 review
0 helpful votes
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Great company
August 11, 2019

I ordered the men's Eternity tester.
The price was excellent, the cologne lasted all day and smelled incredible!
This is my second order with this company
And I am extremely satisfied

Date of experience: August 11, 2019
Maryland
1 review
0 helpful votes
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Disappointed
August 11, 2019

I received a coupon for an extra 20% off. However, it was not an extra 20% off because the merchandise had a discount already. So there was no discount.

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 10, 2019
California
1 review
0 helpful votes
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Nice prices easy to buy.
August 10, 2019
Updated review

Very easy to buy quality perfumes. My son loves to use my perfumes bought here

Date of experience: August 10, 2019

Very easy to buy quality perfumes
August 3, 2019
Previous review

Very easy to buy quality perfumes. My son loves to use my perfumes bought here

Date of experience: August 3, 2019
Texas
3 reviews
0 helpful votes
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Love this site
August 10, 2019
Updated review

Perfect. Obsession is a great price and ordered the tester, well worth my money. Will be a returning customer!

Date of experience: August 10, 2019

Awesome, easy to find everything..
August 2, 2019
Previous review

Awesome, easy to find everything. Love love love this site

Date of experience: August 2, 2019
Kentucky
1 review
0 helpful votes
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Unexpected
August 9, 2019

Expected the product to be in original bottle. Smell is not original either

Date of experience: August 9, 2019
New Jersey
1 review
0 helpful votes
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Very pleased.
August 8, 2019

Not able to use internet site. Customer Service rep did it all!

Date of experience: August 8, 2019
Ohio
1 review
0 helpful votes
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.
August 8, 2019

.

Date of experience: August 8, 2019
Massachusetts
1 review
0 helpful votes
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My purchase
August 7, 2019
Updated review

Happy to find fragrances I like at good prices. Very appy with my first purchase. Hope to shop again.

Date of experience: August 7, 2019

Quick and easy ordering and check out
July 31, 2019
Previous review

Quick and easy ordering and check out

Date of experience: July 31, 2019
Colorado
1 review
0 helpful votes
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Found my fav!
August 7, 2019
Updated review

Great site. You have my discontinued perfume and that makes me happy!

Date of experience: August 7, 2019

Great site
July 31, 2019
Previous review

Great site. You have my discontinued perfume and that makes me happy!

Date of experience: July 31, 2019
California
1 review
0 helpful votes
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Exactly
August 6, 2019
Updated review

I love how handy the perfume container os and it exactly smells the same

Date of experience: August 5, 2019

Exactly
August 5, 2019
Previous review

I love how handy the perfume container os and it exactly smells the same

Date of experience: August 5, 2019
Utah
1 review
0 helpful votes
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Order
August 5, 2019
Updated review

Shopping was easy, but I hope I get my order faster then last time

Date of experience: August 5, 2019

I like it that I can find what I want
July 29, 2019
Previous review

I like it that I can find what I want

Date of experience: July 29, 2019
Massachusetts
1 review
0 helpful votes
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I'll never buy perfume anywhere else
August 5, 2019
Updated review

I love Perfume.com and the scents I've purchased are the real deal. Thank you for how you pack the perfume so the glass doesn't break.

Date of experience: August 5, 2019

Always have my perfume
July 29, 2019
Previous review

Always have my perfume

Date of experience: July 29, 2019
Washington
1 review
0 helpful votes
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How it should be
August 5, 2019

I ordered my product gave my billing info and blame I had my product.
I will be ordering a bunch at Christmas can some hit me with a discount code? I would greatly appreciate it.

Date of experience: August 5, 2019
Arizona
1 review
0 helpful votes
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Easy order
August 4, 2019
Updated review

Great experience easy to place order. Great service.

Date of experience: August 4, 2019

Easy
July 28, 2019
Previous review

Easy

Date of experience: July 28, 2019