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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,297
This company responds to reviews on average within 8 days

Instant Feedback

133,279 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Prompt delivery!
August 23, 2019
Updated review

It only took a few days to arrive so I was pretty impressed!

Date of experience: August 23, 2019

Good so far
August 16, 2019
Previous review

Good so far

Date of experience: August 16, 2019
Michigan
1 review
0 helpful votes
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Trouble with purchase
August 23, 2019
Updated review

Even though you sent me information on how to get the spray to work, still can't get it to work, so have to unscrew top to dab a bit on my finger.

Date of experience: August 23, 2019

No hassles so far
August 16, 2019
Previous review

No hassles so far

Date of experience: August 16, 2019
California
1 review
0 helpful votes
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Awesome
August 22, 2019

Simple to order. Great selections. Fast and quality

Date of experience: August 21, 2019
Germany
1 review
0 helpful votes
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Satisfaction
August 21, 2019

The product I received was exactly what I wanted. There was no damage to speak of, and it arrived at the time promised by the site.

Date of experience: August 21, 2019
New York
1 review
0 helpful votes
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Great
August 21, 2019

I ordered the Givenchy Pi tester bottle and was exactly as expected. Order arrived quick and aside from some minor scratches on the cap to the bottle, the product was excellent.

Date of experience: August 21, 2019
California
1 review
0 helpful votes
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Online order
August 20, 2019

I have been ordering from perfumes.com for several yeArs and I'm happy with the products and the prices

Date of experience: August 20, 2019
New York
1 review
0 helpful votes
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Torn..
August 20, 2019

I wanted two products one was ordered quick, for a good price, and arrived next day. The other wasn't in stock. I was placed on a waiting list. So, one experience was great, the other not: torn..

Date of experience: August 20, 2019
Iowa
1 review
0 helpful votes
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Glad I found this website!
August 20, 2019

Reasonable prices, fast shipping, what's not to love?

Date of experience: August 20, 2019
Minnesota
1 review
0 helpful votes
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Perfume received
August 19, 2019

I am very pleased with your company! The perfume and body lotion came quickly and the prices are very good. If and when I need more, I will definitely order from your company! I am a perfume aholic...

Date of experience: August 19, 2019
New Jersey
1 review
0 helpful votes
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Good selection and prices
August 19, 2019
Updated review

The site was very easy to navigate and it was easy to find the items I wanted.

Date of experience: August 18, 2019

The site was very easy to navigate and it was easy...
August 12, 2019
Previous review

The site was very easy to navigate and it was easy to find the items I wanted.

Date of experience: August 11, 2019
Texas
1 review
0 helpful votes
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As advertised
August 18, 2019

Price was right, product as advertised, arrived quickly

Date of experience: August 18, 2019
Indiana
1 review
0 helpful votes
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Merchandise arrived damaged
August 18, 2019

The product was not rapped appropriately to protect it from moving around. The bottle broke in shipping. The box smelled just like the cologne. Needless to say the product was unusable

Date of experience: August 17, 2019
Ohio
1 review
0 helpful votes
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Increase the bottle sizes
August 17, 2019

When I saw how little my perfume was I was not to happy. When you all said Mini bottle of Jimmy Choo for women I thought the bottle was going to be bigger but it was super mini in size.

Date of experience: August 17, 2019
Washington
1 review
0 helpful votes
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A website WELL WORTH your time
August 16, 2019
Updated review

Perfume.com is an amazing website... organized; informative; unmatched prices on any and every fragrance

Date of experience: August 16, 2019

Perfume.com is an awesome website!
August 9, 2019
Previous review

Perfume.com is an awesome website!

Date of experience: August 9, 2019
Michigan
1 review
0 helpful votes
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No smell
August 15, 2019
Updated review

This cologne smell does not last. I think its been setting too long. I tried it on in the store and it lasted. That is why i ordered this brand. Now I feel like I spent this money for alcohol. I really want to return this cologne.

Date of experience: August 15, 2019

FAST AND EASY
August 7, 2019
Previous review

FAST AND EASY

Date of experience: August 7, 2019
Washington
1 review
0 helpful votes
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No complaints
August 15, 2019

I received my order and I am happy with my purchase.

Date of experience: August 15, 2019
Texas
1 review
0 helpful votes
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Pleasantly pleased
August 14, 2019

Not only did I love the choices of product, the prices were the best that I found. Thank you so much!

Date of experience: August 14, 2019
Pennsylvania
1 review
0 helpful votes
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Excellent Service
August 14, 2019

This perfume was an excellent price and it shipped right away!

Date of experience: August 14, 2019
Washington
1 review
0 helpful votes
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Awesome
August 14, 2019

LOVE your website, it's easy to shop!
You have the products that I like... prices are great and shipping is fast!
I love doing business with you!

Date of experience: August 14, 2019
Pennsylvania
2 reviews
0 helpful votes
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08/14/19
August 14, 2019

I had no problem finding my favorite perfume. I ordered exactly what I wanted and it arrived on time and perfect.

Date of experience: August 14, 2019