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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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It only took a few days to arrive so I was pretty impressed!
Even though you sent me information on how to get the spray to work, still can't get it to work, so have to unscrew top to dab a bit on my finger.
The product I received was exactly what I wanted. There was no damage to speak of, and it arrived at the time promised by the site.
I ordered the Givenchy Pi tester bottle and was exactly as expected. Order arrived quick and aside from some minor scratches on the cap to the bottle, the product was excellent.
I have been ordering from perfumes.com for several yeArs and I'm happy with the products and the prices
I wanted two products one was ordered quick, for a good price, and arrived next day. The other wasn't in stock. I was placed on a waiting list. So, one experience was great, the other not: torn..
I am very pleased with your company! The perfume and body lotion came quickly and the prices are very good. If and when I need more, I will definitely order from your company! I am a perfume aholic...
The site was very easy to navigate and it was easy to find the items I wanted.
The site was very easy to navigate and it was easy to find the items I wanted.
Price was right, product as advertised, arrived quickly
The product was not rapped appropriately to protect it from moving around. The bottle broke in shipping. The box smelled just like the cologne. Needless to say the product was unusable
When I saw how little my perfume was I was not to happy. When you all said Mini bottle of Jimmy Choo for women I thought the bottle was going to be bigger but it was super mini in size.
Perfume.com is an amazing website... organized; informative; unmatched prices on any and every fragrance
This cologne smell does not last. I think its been setting too long. I tried it on in the store and it lasted. That is why i ordered this brand. Now I feel like I spent this money for alcohol. I really want to return this cologne.
Not only did I love the choices of product, the prices were the best that I found. Thank you so much!
LOVE your website, it's easy to shop!
You have the products that I like... prices are great and shipping is fast!
I love doing business with you!
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

