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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,285 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Excited and yet disappointed that it took that long.

Date of experience: January 12, 2021
Arizona
1 review
6 helpful votes
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Purchased perfume Dec 19; no shipment - USPS seems to have lost pkg. Seller doesn't answer phone & only delays. 3 weeks have gone by! I only get robo-answers on email. PAYPAL has been called in to settle this. Had to buy replacement product in store. Perfume.com in. Bad faith and for all we know this may be its bankruptcy.

Date of experience: January 12, 2021
Oregon
2 reviews
0 helpful votes
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Perfect!
January 12, 2021

This is an anniversary gift for my spouse and was so happy to see they carry it.

Date of experience: January 12, 2021
Minnesota
1 review
0 helpful votes
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Timing sucks
January 12, 2021

Was a Christmas present and didn't get it till January

Date of experience: January 12, 2021
Texas
1 review
0 helpful votes
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Temp associate
January 12, 2021
Updated review

Enjoyed the variety and smooth shopping experience

Date of experience: January 11, 2021

Enjoyed the variety and smooth shopping experience
January 2, 2021
Previous review

Enjoyed the variety and smooth shopping experience

Date of experience: January 2, 2021
Colorado
1 review
0 helpful votes
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Love the site
January 11, 2021

My old favorite perfume, White Shoulders, is as lovely as I remembered! Wore it 50 years ago!

Date of experience: January 11, 2021
New Jersey
2 reviews
0 helpful votes
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Perfume.com customer for life. Great prices thank you
January 11, 2021
Updated review

Best selection, prices and customer service. Love this website.

Date of experience: January 11, 2021

Best selection, prices and customer service
January 4, 2021
Previous review

Best selection, prices and customer service. Love this website.

Date of experience: January 4, 2021
Colorado
1 review
0 helpful votes
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I ordered 3.4 oz of Obsession and received 3.3 oz. Was disappointed I didn't receive the size I ordered. Would like an explanation please. *******@aol.com
Thank you

Date of experience: January 11, 2021
Texas
1 review
0 helpful votes
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Best price! Fast Shipping..
January 11, 2021
Updated review

Received first order exactly as ordered no issues and everything smelled wonderful. My new favorite site to order perfumes, especially for scents that are overly priced at a local store.

Date of experience: January 11, 2021

Received first order exactly as ordered no issues and...
January 3, 2021
Previous review

Received first order exactly as ordered no issues and everything smelled wonderful. My new favorite site to order perfumes, especially for scents that are no longer available.

Date of experience: January 2, 2021
Missouri
1 review
0 helpful votes
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Perfume.com Best buy!
January 11, 2021
Updated review

Easy way to get that special, hard to find fragrance at a great price!

Date of experience: January 11, 2021

Easy
December 31, 2020
Previous review

Easy

Date of experience: December 30, 2020
Missouri
1 review
0 helpful votes
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Greatest perfume site!
January 11, 2021

I received my order in ONLY 3 days! Very impressive! Will definitely recommend. Thank you

Date of experience: January 11, 2021
Wisconsin
1 review
0 helpful votes
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Exellent shopping expirience
January 11, 2021

At first was a little bit worried. But your prompt responce in delivering change my mind quikly thank you I 'll definitly order from you again...

Date of experience: January 10, 2021
California
1 review
0 helpful votes
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SATISFIED
January 10, 2021
Updated review

I can only comment after I receive my product. I'll let YOU know

Date of experience: January 10, 2021

I can only comment after I receive my product
January 1, 2021
Previous review

I can only comment after I receive my product. I'll let YOU know

Date of experience: January 1, 2021
Delaware
1 review
0 helpful votes
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Perfect
January 10, 2021

So happy with my perfume. Didn't take long for my shipment to get here. I'm very happy.

Date of experience: January 9, 2021
Oklahoma
2 reviews
0 helpful votes
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Gucci Guilty
January 10, 2021

This gift step was perfect. I start to try "Bloom"
Gucci Guilty is in my top 5 and I was out. Three days I had it here and I'm excited! Now I'm waiting on Poeme, and Paris! Then I'll be set

Date of experience: January 9, 2021
Pennsylvania
1 review
0 helpful votes
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Overall good
January 10, 2021
Updated review

No problem with the product but it took three weeks to get here. Recommend using someone other then USPS for shipping.

Date of experience: January 9, 2021

So far so good
December 26, 2020
Previous review

So far so good

Date of experience: December 26, 2020
Texas
1 review
0 helpful votes
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Surprise so fast
January 10, 2021
Updated review

Easy, great selection and fast shipping.
Thank you

Date of experience: January 9, 2021

Easy, great selection and fast shipping
January 2, 2021
Previous review

Easy, great selection and fast shipping.
Thank you

Date of experience: January 2, 2021
New Jersey
1 review
0 helpful votes
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Smelling great!
January 9, 2021

Wonderful I have ordered with you before and the price is rite

Date of experience: January 9, 2021
South Carolina
2 reviews
0 helpful votes
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[email protected]
January 9, 2021

It was entirely my fault but I thought I was actually ordering from Bvlgari. I should have done my research first. I have never used this brand before so I didn't question the cost. I looked now and realize that what I paid was about a third of the Neiman Marcus price. I wonder now if I've purchased a discontinued fragrance which may have changed the way it smells due to being out of date. I don't even know if this is the correct packaging or if I got a rip-off of the original. I haven't opened it yet because I want to see if I can replace it. If I can, I would appreciate a pre-paid return address label.

Date of experience: January 9, 2021
California
1 review
0 helpful votes
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Wonderful scent!
January 9, 2021

This is the clean and fresh smell I've looking for that I can wear it every day. Love this product

Date of experience: January 9, 2021