Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered the perfume it came very quickly and I love the scent I had ordered skin Musk I will definitely order again
Thank goodness for this perfume store. With all the big box stores closing its hard to shop for my favorite perfumes
Easy to find what you're looking for. Good prices and fast shipping.
Easy to find what you're looking for. Good prices and fast shipping.
Easy to find what you're looking for.
I really enjoyed, wish I had more time to keep looking at all the different perfumes. There is a lot to choose from, which is great. I really enjoy different perfume smells. I wish I could smell them all!
I really enjoyed wish I had more time to keep looking
To find my desired perfume was easy.
For me, to understand the form & order; when choose the perfume, I always get
The dusting powder. I cannot have that.
Check out... not so easy, but I made it!
Had to rely on the phone when decided
To order Wind Song... that confusing.
When I had problems getting an order in,
The gal was most helpful.
I ordered a fragrance I have used in the past. I know what the bottle should look like and what the perfume smells like. When it came the bottle was nothing like with the advertised nor is the sent the same as what it used to be. I am very dissatisfied for what I received for the money I paid, it did get shipped at a timely manner but that doesn't make up for what I got.
Es una experiencia completamente facil y relajante
Es una experiencia completamente fácil y relajante
Ordered my Cologne on Monday received it on Thursday. Great price super fast delivery. I'd give them 10 stars if I could...
This is very easy way of shopping and convenient to pay in installments
This is very easy way of shopping and convenient to pay in installments
2 of the perfumes I bought only for thier names and am slightly disappointed cause I don't like the scent, but thats on me, not the company.
The truth of my first experience. I received my order within 6 days, to Bahrain. Thank you. The fragrance was beautiful
Excellent product, it smells so nice, lots of compliments!
As always, 1st quality cologne offered at a great price and delivered quickly!
Always buy my scents at Perfume.com!
I love this smell! Reminds me a skipping school and swimming at the quarry
You guy's always send me emails that state, you've got my english leather timberline in stock and as soon as I check it out, it's just bull$#*!, that I might try some of your other junk? NO Thanks just send me, my English Leather Timberline by Dana or don't bother me!
My favorite, the original Fendi perfume, was discontinued several years ago. I saw that you had a list of "Fendi like" choices. I ordered three small bottles of suggested alternatives to try and see what worked for me. I am trying them on different days, so I can see how they smell at first and how my body reacts during the day. I am so pleased with two of my choices... you made it easy and inexpensive to try to find a scent that will work for me!
Easy, helpful website. Great choices, reasonable prices, and reliable.
Ordered colognes that we couldn't find locally. Prices were great and delivery was fast. Great website!
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

