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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,293
This company responds to reviews on average within 8 days

Instant Feedback

133,266 reviews

We monitor reviews for authenticity

Maryland
2 reviews
0 helpful votes
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VERY SATISFIED
March 10, 2021

I ordered the perfume it came very quickly and I love the scent I had ordered skin Musk I will definitely order again

Date of experience: March 10, 2021
Mississippi
2 reviews
0 helpful votes
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Exceptional Prices and Quality
March 10, 2021

Thank goodness for this perfume store. With all the big box stores closing its hard to shop for my favorite perfumes

Date of experience: March 10, 2021
Pennsylvania
1 review
0 helpful votes
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Fragrances for Everyone
March 10, 2021
Updated review

Easy to find what you're looking for. Good prices and fast shipping.

Date of experience: March 10, 2021

Fragrances for Everyone
March 10, 2021
Previous review

Easy to find what you're looking for. Good prices and fast shipping.

Date of experience: March 10, 2021

Easy to find what you're looking for
March 3, 2021
Previous review

Easy to find what you're looking for.

Date of experience: March 2, 2021
Washington
2 reviews
0 helpful votes
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Great over all experience!
March 10, 2021
Updated review

I really enjoyed, wish I had more time to keep looking at all the different perfumes. There is a lot to choose from, which is great. I really enjoy different perfume smells. I wish I could smell them all!

Date of experience: March 9, 2021

I really enjoyed wish I had more time to keep looking
March 2, 2021
Previous review

I really enjoyed wish I had more time to keep looking

Date of experience: March 2, 2021
Missouri
3 reviews
0 helpful votes
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To order online they say is easy... not so.
March 10, 2021
Updated review

To find my desired perfume was easy.
For me, to understand the form & order; when choose the perfume, I always get
The dusting powder. I cannot have that.
Check out... not so easy, but I made it!
Had to rely on the phone when decided
To order Wind Song... that confusing.

Date of experience: March 9, 2021

When I had problems getting an order in, the gal was...
March 2, 2021
Previous review

When I had problems getting an order in,
The gal was most helpful.

Date of experience: March 2, 2021
Minnesota
1 review
0 helpful votes
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Bate and switch
April 9, 2021

I ordered a fragrance I have used in the past. I know what the bottle should look like and what the perfume smells like. When it came the bottle was nothing like with the advertised nor is the sent the same as what it used to be. I am very dissatisfied for what I received for the money I paid, it did get shipped at a timely manner but that doesn't make up for what I got.

Date of experience: March 9, 2021
Florida
1 review
0 helpful votes
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Mi perfume
March 10, 2021
Updated review

Es una experiencia completamente facil y relajante

Date of experience: March 9, 2021

Es una experiencia completamente fácil y relajante
March 2, 2021
Previous review

Es una experiencia completamente fácil y relajante

Date of experience: March 2, 2021
Pennsylvania
1 review
0 helpful votes
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Too good to be true!
March 10, 2021
Updated review

Ordered my Cologne on Monday received it on Thursday. Great price super fast delivery. I'd give them 10 stars if I could...

Date of experience: March 9, 2021

?
March 2, 2021
Previous review

?

Date of experience: March 2, 2021
Texas
2 reviews
0 helpful votes
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I like the smell of this perfume
March 9, 2021
Updated review

This is very easy way of shopping and convenient to pay in installments

Date of experience: March 9, 2021

This is very easy way of shopping and convenient to...
March 1, 2021
Previous review

This is very easy way of shopping and convenient to pay in installments

Date of experience: March 1, 2021
Illinois
1 review
0 helpful votes
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2 of the perfumes I bought only for thier names and am slightly disappointed cause I don't like the scent, but thats on me, not the company.

Date of experience: March 9, 2021
Melisa T.
1 review
0 helpful votes
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Thank you
March 9, 2021

The truth of my first experience. I received my order within 6 days, to Bahrain. Thank you. The fragrance was beautiful

Date of experience: March 9, 2021
Maryland
1 review
0 helpful votes
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Perfect Perfume
March 9, 2021

Excellent product, it smells so nice, lots of compliments!

Date of experience: March 9, 2021
California
1 review
0 helpful votes
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GreaT
March 9, 2021

.

Date of experience: March 8, 2021
Florida
1 review
0 helpful votes
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No need to shop elsewhere
March 9, 2021
Updated review

As always, 1st quality cologne offered at a great price and delivered quickly!

Date of experience: March 8, 2021

Always buy my scents at Perfume.com!
March 1, 2021
Previous review

Always buy my scents at Perfume.com!

Date of experience: March 1, 2021
Washington
1 review
0 helpful votes
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Awesome
March 9, 2021

Easy to order... great price... sturdy shipping box... easy to pay for

Date of experience: March 8, 2021
Texas
1 review
1 helpful vote
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So happy!
April 7, 2021

Shipping was so fast and I out of my favorite perfume so it was very much appreciated!

Date of experience: March 8, 2021
Georgia
1 review
0 helpful votes
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The good old days
March 8, 2021
Updated review

I love this smell! Reminds me a skipping school and swimming at the quarry

Date of experience: March 8, 2021

I love this smell
March 1, 2021
Previous review

I love this smell

Date of experience: February 28, 2021
Wisconsin
2 reviews
1 helpful vote
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You guy's are full of it!
April 7, 2021

You guy's always send me emails that state, you've got my english leather timberline in stock and as soon as I check it out, it's just bull$#*!, that I might try some of your other junk? NO Thanks just send me, my English Leather Timberline by Dana or don't bother me!

Date of experience: March 8, 2021
Texas
2 reviews
9 helpful votes
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Looking for a new scent
March 8, 2021
Updated review

My favorite, the original Fendi perfume, was discontinued several years ago. I saw that you had a list of "Fendi like" choices. I ordered three small bottles of suggested alternatives to try and see what worked for me. I am trying them on different days, so I can see how they smell at first and how my body reacts during the day. I am so pleased with two of my choices... you made it easy and inexpensive to try to find a scent that will work for me!

Date of experience: March 8, 2021

Easy, helpful website
March 1, 2021
Previous review

Easy, helpful website. Great choices, reasonable prices, and reliable.

Date of experience: March 1, 2021
Florida
1 review
0 helpful votes
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Great prices
March 8, 2021

Ordered colognes that we couldn't find locally. Prices were great and delivery was fast. Great website!

Date of experience: March 8, 2021