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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Out my order in and it was shipped in a timely manner
The ordering process was spectacular. Although she has not opened it yet, her birthday is the 27th, it's her favorite perfumes so I know she will love it. Thanks a million
Overall very pleased with my order. My only "wah wah wah" bit is that the shipping was delayed a few days but that's not something that can be controlled! The prices are reasonable, my order was packaged safely and neatly and the website is mobile friendly. Definitely will return to this site when I eventually run low on my partners favorite colognes again :)
The perfume was shipped and delivered on time.
Very easy. Would order again.
It's always very easy to order perfume that I'm looking for.
It's always very easy to order perfume that I'm looking for.
I've always gotten my orders on time, and never had a problem with the perfume I've ordered, but this time, the product was horrible.
I've always gotten my orders on time, and never had a problem with the perfume I've ordered.
Easy to navigate website. Fair prices and super fast shipping.
Very easy to navigate. This is my first order. I didn't like any of the perfume I bought! :(
I love my perfumes and I'm glad that came so quickly... I will definitely order again
They send me a phony Safari Spray. The smell was awful and the color was completely different than the one I had.
I order my favorite perfume. I haven't seen it lately so when I seen the ad I have to see if you carried it and was so happy when I seen that you do. I ordered right away. Thank you so much
I was able to get the fragrances that I wanted at a very good price.
Love the selection - great service and timely delivery
Love going to perfume.com as their prices are phenomenal and deals are awesome! Will definitely be ordering more Blossom by Jimmy Choo!
Website is user friendly and I love how you can shop by scent.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

