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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,290
This company responds to reviews on average within 8 days

Instant Feedback

133,260 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Spectacular
April 15, 2021

Prompt delivery, was truly surprised 50 characters ain't going to happen

Date of experience: April 14, 2021
Texas
1 review
0 helpful votes
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Perfume.com: Awesome
April 15, 2021

I always receive exactly what was ordered. Great experience.

Date of experience: April 14, 2021
Illinois
1 review
0 helpful votes
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Knockoff
May 15, 2021

My bottle of Burberry her is definitely a knock off the cellophane on the box was not secure at all. I can spray the perfume on and it is gone within two hours the sprayer on the bottle when you push it down leaks so bad the so-called perfume runs all over your hands I will never purchase anything from you again. Where do I send this back to you and how do I get a refund

Date of experience: April 14, 2021
Maryland
1 review
0 helpful votes
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Good product and good service.
April 15, 2021
Updated review

Very good. The perfume and especially the prices are all good
Delivery was fairly fast also. I am very satisfied.

Date of experience: April 14, 2021

Very good today
April 7, 2021
Previous review

Very good today.

Date of experience: April 7, 2021
Indiana
1 review
0 helpful votes
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.
April 14, 2021

...

Date of experience: April 14, 2021
Florida
1 review
0 helpful votes
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Great service.
April 14, 2021

The service relatively fast and the perfume met my expectations.

Date of experience: April 14, 2021
Texas
1 review
0 helpful votes
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Great service
April 14, 2021

I received my order in just a few days. Was very pleased with the delivery and the cologne

Date of experience: April 14, 2021
Illinois
1 review
0 helpful votes
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Love the perfume
April 14, 2021

It was a pleasure dealing with Perfume.com
The entire process was seamless and shipping was quick

Date of experience: April 14, 2021
Illinois
1 review
0 helpful votes
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Perfumes.com is the best
April 14, 2021
Updated review

I love it it came exactly when you said it was going to be there

Date of experience: April 14, 2021

I love it it came exactly when you said it was going...
April 7, 2021
Previous review

I love it it came exactly when you said it was going to be there

Date of experience: April 7, 2021
Virginia
2 reviews
0 helpful votes
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Not Sure
April 14, 2021

Wasn't certain when I placed my order it was gonna be exactly the perfume I've been searching for for a good while now. Was pleasantly pleased to not only find my beloved perfume but was extremely pleased it arrived in a timely and fashionable manner. Now to see if it truly smells and last like my old one.

Date of experience: April 14, 2021
North Carolina
2 reviews
0 helpful votes
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Satisfied Customer
April 14, 2021

I have ordered from Perfume.com twice (2) and both times have received in a very timely manner and prices are awesome and ordering is very easy cannot think of a better place to get my perfume!

Date of experience: April 14, 2021
Texas
1 review
0 helpful votes
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Best perfume
April 14, 2021
Updated review

Like all the perfume l order l will still order more

Date of experience: April 14, 2021

Like the perfumes
April 5, 2021
Previous review

Like the perfumes

Date of experience: April 4, 2021
Oregon
1 review
0 helpful votes
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NA
April 14, 2021

NANaNaannananananananannanananananannananansnnananan

Date of experience: April 14, 2021
California
2 reviews
0 helpful votes
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Great job!
April 14, 2021
Updated review

So far so good, now I'll have to wait for the actual product to arrive timely.

Date of experience: April 14, 2021

So far so good, now I'll have to wait for the actual...
April 7, 2021
Previous review

So far so good, now I'll have to wait for the actual product to arrive timely.

Date of experience: April 6, 2021
Florida
1 review
0 helpful votes
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Halston Mini
April 14, 2021

I chose Perfume.com because they had the perfume mini of one of my favorite perfumes of the 1970s. I gave 3 stars because the bottle top is broken off and the perfume leaked. The piece cannot be pulled out of the bottle.

Date of experience: April 14, 2021
Virginia
1 review
0 helpful votes
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Awesome!

I will be ordering more perfume in the future!

Date of experience: April 14, 2021
Florida
1 review
0 helpful votes
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Return
May 14, 2021

I am needing to return the Victoria secret perfume it isn't the same as what I buy in the store so please tell me how to return

Date of experience: April 14, 2021
Minnesota
1 review
0 helpful votes
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Fabulous
April 14, 2021
Updated review

Most excellent thank you so much for your help and your business

Date of experience: April 14, 2021

Most excellent thank you so much for your help and...
December 6, 2020
Previous review

Most excellent thank you so much for your help and your business

Date of experience: December 6, 2020
Florida
1 review
0 helpful votes
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Fast and Efficient
April 14, 2021

Packaging was good and everything received in a timely manner. Thank you!

Date of experience: April 14, 2021
New York
1 review
0 helpful votes
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Longtime summer favorite
April 14, 2021

I found Bluegrass on this site at a great price, was extremely fast delivery

Date of experience: April 14, 2021