Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My package came perfectly and quick. I love this perfume.
I always love ordering from you and I give your ordering info to lots of people.
I always love ordering from you and I give you info to lots of people
I love you and give out you contact info all the time
I love that I can have my favorite perfumes sent to me for great low prices
I love that I can have my favorite perfumes sent to me for great low prices
I didn't know what to expect when I started my subscription. I was pleasantly surprised by my first shipment. The presentation of the cologne was top notch. Can't wait for future deliveries
I saw it on facebook and ordered. Went smoothly. I will order again.
I saw it on facebook and ordered. Went smoothly.
Received my perfume securely packaged. It was shipped very promptly and received timely.
Came on time, right product, and great packaging. I would order again in the future.
Your service was good. I was disappointed in the scent. It is not the scent that my Mother wore for years until it stopped being made. Too much musk included. I was very excited to see that it was being processed again. Very disappointed that I could not smell "my Mom". She passed away at 99 and would have worn it until the day she died if you would have kept it on the market.
I was pleased with Perfume.com
Surveys suck! Just saying. Waste of my time and effort.
Great price! Quick delivery. I really like the CK Gold. The CK One should have been the vaporizer but got the regular one instead.
My entrance was everyone's head turned to see who it was walking past them smelling do good.
Smooth process and excellent prices. Thank you!...
Smooth process and excellent prices. Thank you!
The same product that was in the department store, I got almost half price through perfume.com!
Love it! Will definitely use again.
So far so good, ask me after I receive it
I ordered three tester sizes of my favorite perfumes and they came well packaged. Two had no lids but I was aware of that possibility so no issues there. My order came w/in three days. Couldn't be happier with my order. This is my third time ordering from this website.
Very nice and so many brands with great offer on the prices. But I received a duplicate one I guess. It does not smell like ck Euphoria, more over it smells like alcohol.
Very nice and so many brands with great offer on the prices
Been here before, I found be perfume I had been looking for for a long time thank you!
I absolutely love shopping here on perfume.com. It's not time consuming and it's easy to find whatever I'm looking for.
I absolutely love shopping here on perfume.com
I absolutely love this perfume that I received. I just hate that my order was delayed due to a technical issue.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

