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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 1 day

Instant Feedback

133,322 reviews

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
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Great smelling cologne
May 28, 2021
Updated review

Quick and easy and too easy to order big selection to choose from plan on buying many more bottles of cologne

Date of experience: May 27, 2021

Quick and easy
May 21, 2021
Previous review

Quick and easy

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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I HAVE BEEN ORDERING FROM PERFUME.COM FOR SOME YEARS NOW. I HAVE NOT RECEIVED AN ORDER I WAS NOT HAPPY WITH. PRICES ARE GREAT. I PREFER TO GET MY FRAGRANCES THROUGH THEM. DEPART STORE PRICES ARE OUTRAGES. I'M INFORMED OF SALES AND COUPONS ARE SENT TO ME.

Date of experience: May 27, 2021
Florida
1 review
0 helpful votes
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Great service!
May 27, 2021

Received my order in a timely fashion - very happy!

Date of experience: May 27, 2021
California
1 review
0 helpful votes
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Easy to find
May 27, 2021

Quick shipping and delivery packed well and exactly what I had expected

Date of experience: May 27, 2021
Utah
2 reviews
0 helpful votes
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Best pricing ever!
May 27, 2021

I'm always pleased with the orders I placed online because they usually ship within 1 to 2 days and then I have three or four days after that so I'm always pleased

Date of experience: May 27, 2021
New Jersey
2 reviews
0 helpful votes
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Satisfacción
May 27, 2021

Perfume.com again had batted a homerun with its prices. I'm always satisfied with their quick delivery. Thanks again

Date of experience: May 27, 2021
Georgia
2 reviews
0 helpful votes
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Dissatidied with Purchased Products
May 27, 2021
Updated review

I did not understand the size of my products ordered and therefore paid a price for the Jimmy Choo products that were not worth the money spent. Very dissatisfied

Date of experience: May 27, 2021

Fairly easy process
May 20, 2021
Previous review

Fairly easy process

Date of experience: May 20, 2021
Colorado
1 review
0 helpful votes
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Awesome experience
May 27, 2021

This was the first time shopping on Perfume.com and the experience was super easy and shipping was really fast.

Date of experience: May 27, 2021
Alaska
1 review
0 helpful votes
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Very pleased
May 27, 2021

I wasn't sure about this company at first but I took a chance. I was very pleased and happy I did. They had my order shipped and to me in less than a week! Now I have a giant bottle of my favorite perfume and I only paid a fraction of what I would have retail!

Date of experience: May 27, 2021
Utah
1 review
0 helpful votes
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Order
May 27, 2021

I have ordered from these guys twice they are quick and efficient and the pricing is fabulous

Date of experience: May 27, 2021
New York
1 review
0 helpful votes
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Scent
May 27, 2021

Order came in timely fashion. Bottle is larger than what I expected.

Date of experience: May 27, 2021
New Jersey
1 review
0 helpful votes
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Great products
May 27, 2021

Fast shipping great products. Love the quality of everything they have.

Date of experience: May 27, 2021
Pennsylvania
1 review
0 helpful votes
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They had it?!
May 27, 2021

Ive been looking for this rare no longer produced perfume from the late '90s. They had it! In stoked! Thank you

Date of experience: May 27, 2021
New York
1 review
0 helpful votes
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I tried using the perfume 3 different days now and it's the same thing it didn't last for even 10 minutes. I'm very disappointed because I've recommended so many persons to this site I was a loyal customer that purchase will now be my final one.

Date of experience: May 27, 2021
Tennessee
3 reviews
0 helpful votes
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It was a great experience. I wish I have more money to buy more perfume.

Date of experience: May 27, 2021
Washington
1 review
0 helpful votes
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The shipping was very quick.
May 27, 2021
Updated review

Ordering was easy, your prices are low and you offer free shipping

Date of experience: May 27, 2021

Ordering was easy, your prices are low and you offer...
November 30, 2020
Previous review

Ordering was easy, your prices are low and you offer free shipping

Date of experience: November 30, 2020
Australia
3 reviews
10 helpful votes
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A rip off
June 26, 2021

Very disappointed customer. I ordered Halston, one bottle doesn't spray at all and the bottle doesn't have the signature logo and the other one half empty.
Got refunded but I lost $17.00 in shipping.
Perfumes are copies, not original.
Never again!

Date of experience: May 27, 2021
California
2 reviews
0 helpful votes
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Qiuk service
May 27, 2021
Updated review

Went with the pricing and was extremely suprised with the fast service

Date of experience: May 26, 2021

Quik service
May 31, 2020
Previous review

Quik service

Date of experience: May 30, 2020
Pennsylvania
1 review
0 helpful votes
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Good
May 27, 2021
Updated review

Great. My last purchases were legit. I have bought through other company's and have been disappointed but perfume.com has made me happy and I keep coming back.

Date of experience: May 26, 2021

Great
May 20, 2021
Previous review

Great. My last purchases were legit. I have bought through other company's and have been disappointed but perfume.com has made me happy and I keep coming back.

Date of experience: May 19, 2021
Texas
1 review
0 helpful votes
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Hard to Find Perfume
May 27, 2021
Updated review

Found my perfume within seconds of typing it in. This particular perfume is hard to find. It has gotten pricey, but I have been using this perfume for years. I bought the imitation one last time I purchased it here. It is good, but not quite the same as the original, but way cheaper. It has been a while and I decided to give it another try since I am unable to find another fragrance I like. But there it was... my long time perfume!

Date of experience: May 26, 2021

Found my perfume within seconds of typing it in
May 19, 2021
Previous review

Found my perfume within seconds of typing it in. This particular perfume is hard to find. It has gotten pricey, but I have been using this perfume for years. I bought the imitation one last time I purchased it here. It is good, but not quite the same as the original, but way cheaper. It has been a while and I decided to give it another try since I am unable to find another fragrance I like. But there it was... my long time perfume!

Date of experience: May 19, 2021