Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy to find and check out. No problem finding item and check out extremely easy.
Great quality, best option for a gift, fast and convenience
It was very easy to find what I was looking for and I got it at a great price too
It was very easy to find what I was looking for and I got it at a great price too
So disappointed with my purchase. Neither the perfume nor talc powder has any scent. Prior perfume and talc powder were fragrant. My purchase was Wind Song.
So disappointed with my purchase. Neither the perfume nor talc powder has any scent. Prior perfume and talc powder were fragrant. My purchase was Wind Song.
I bought the big tester size of Elizabeth Arden Green Tea. I haven't had any for years, and this was too good of a deal to pass up! Smells just as beautiful as it always has, and is perfect for summer.
Everyone was helpful on the phone. Delivery was quick and all my information like tracking number and when shipped was great!
Couldn; t get this from Amazon. Delayed delayed and delayed so I canceled and found your site. Hope it arrives!
Couldn; t get this from Amazon. Delayed delayed and delayed so I canceled and found your site. Hope it arrives!
Very easy pleasant experience ordering what I truly like and have wanted for long time
Haven't had a chance to use it yet but smells wonderful
Quick and easy product was easy to find and the ordering process was great
Quick and easy product was easy to find and the ordering process was great
Liked the reminder about my favorite having a price drop! I bought some memory scents... love how they take you back.
Liked the reminder about my favorite having a price drop!
Always love ordering from Perfume.com! My orders are ALWAYS correct and shipped very quickly!
When I add item to cart, takes me all the way back to beginning. Would rather go back to where I left off
When I add item to cart, takes me all the way back to beginning. Would rather go back to where I left off
Very good price I will be back again I will tell my friends about this
Very good price I will be back again
Overall very pleased with my purchase and shipping quality! The shipping box itself was heavy duty! I've over perfumes for other online companies that my purchase had arrived broken. Super fast shipping!
I would definitely buy again. Great online store to shop for your favorite perfumes!
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

