Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Too small, if I the word small would have been in the descriptions l would have purchased a larger bottle. Not happy!
Great price - with fast delivery. Very happy with product and service!
Vary easy to do, time will till if I get my order on time n right? The service was excellent I received my order very fast, a lot better than the other company I was using before
Vary easy to do, time will till if I get my order on time n right?
It was ok but please let me know how I get a bigger size
This is my first time I don't have mucy to say
Super Easy efficient the way to shop. Great delivery time excellent product
Super Easy efficient the way to shop.
Some colognes not available that I have used. I received my order very promptly. As I ordered
Some colognes not available that I have used.
I though a bigger perfume not a travel size. Thanks a lot
Great prices on designer perfume!
3 days and it arrived!
It was easy, & quick. Very user friendly. I did not find it difficult at all.
I had to go through alot to place my order... contacting my bank and all... i undertand its for security purposes but it was too mich i almost didnt bother. And even after i sent the confirmation code i still kept receiveing the email that my order was on hold. Too much
Wide variety of perfumes, including some I haven't seen for years - prices are reasonable too!
Wide variety of perfumes & good prices
Easy to order app. I received my order in less than a week. The perfume is authentic and a great price.
Easy ordering, quick delivery. I have ordered several times from this site and have been happy each time.
I found a few hard to find products. Glad they had them
I found a few hard to find products. Glad they had them
It's my favorite website to shop for perfume and cologne. Good prices authentic stuff the delivery service is awesome. Customer service is great. Sometimes they may not have the product but you can join a waiting list. They're awesome!
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

