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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 1 day

Instant Feedback

133,322 reviews

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Texas
1 review
0 helpful votes
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Great service
July 9, 2021

TBH was skeptical to order a cologne from a non brick and mortar store... But tried cause of the price and reviews... was very very pleased... arrived on time with great tracking visibility... will definitely be coming back

Date of experience: July 9, 2021
Texas
1 review
0 helpful votes
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Happy
July 9, 2021

I love both perfumes. Thanks. Arrived in a timely manner.
Nellie

Date of experience: July 9, 2021
New York
2 reviews
0 helpful votes
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French Perfume
July 9, 2021
Updated review

I couldn't find it anywhere! Not in stores or on the Internet. Then I ordered from Perfume.com and was thrilled with the ease of ordering and the quickness of my shipment!

Date of experience: July 9, 2021

Short, sharp and dimple
July 2, 2021
Previous review

Short, sharp and dimple

Date of experience: July 2, 2021
New Jersey
3 reviews
0 helpful votes
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Great inventory!
July 9, 2021

Satisfied customer! Never a problem to what I'm searching for

Date of experience: July 9, 2021
New York
1 review
0 helpful votes
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Shipping was great, prices were great, the 4711 Acqua Colonia Wakening Woods of Scandinavia cologne is great (at least one spritz from the beautiful bottle is great, so far). The D&G "Light Blue" is so "light" I couldn't even catch the scent. Disappointing because when I tried this in the store it seemed like a lovely summer scent. Maybe I should have gotten the "Light Blue Intense". My fault. Thank you for the quick service though!:-)

Date of experience: July 9, 2021
Colorado
2 reviews
0 helpful votes
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Love it
July 9, 2021

I would definitely purchase more perfumes in the near future.

Date of experience: July 9, 2021
Georgia
1 review
0 helpful votes
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I've never been disappointed
July 9, 2021
Updated review

Fast easy and reasonably priced transaction! I am always confident my order will arrive on time and undamaged.

Date of experience: July 9, 2021

Fast easy and reasonably priced transaction!
October 19, 2020
Previous review

Fast easy and reasonably priced transaction!

Date of experience: October 19, 2020
District of Columbia
1 review
0 helpful votes
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Great, thank you!
July 9, 2021
Updated review

Quick and easy. Hopefully shipping is the same. And it was.

Date of experience: July 9, 2021

Quick and easy
July 2, 2021
Previous review

Quick and easy. Hopefully shipping is the same.

Date of experience: July 2, 2021
Florida
2 reviews
0 helpful votes
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Positive
July 9, 2021

Satisfied with Perfume.com customer service and care.
Would recommend.
Happy with my purchase.

Date of experience: July 9, 2021
Arkansas
1 review
0 helpful votes
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Perfume
July 9, 2021

I have wanted to buy this perfume for so long, but it's always been too expensive. I got it for 40% cheaper using perfume.com than anywhere else. Great quality, fast shipping, and good communication. Highly recommend.

Date of experience: July 9, 2021
Maryland
2 reviews
0 helpful votes
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Great Experience
July 9, 2021

Always can count on finding exactly what I'm looking for and at an Amazing price! Delivered on time! Great expetience every time

Date of experience: July 9, 2021
Illinois
1 review
0 helpful votes
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Fast Service
July 9, 2021

I received my package in a timely manner and it was packed nicely as well.

Date of experience: July 9, 2021
Missouri
4 reviews
4 helpful votes
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Absolutely great experience!
July 9, 2021
Updated review

This is my first purchase with them and it could not have gone better! I bought my granddaughter this perfume she likes (Gucci Guilty) at a great price and had it sent to CA. She got in two days! Now that's fantastic customer service. They are so good about keeping you posted on your delivery status too. Perfume.com is my new go-to bc I but a lot of perfume!

Date of experience: July 9, 2021

Fast ordering and great price on exactly what I want
July 1, 2021
Previous review

Fast ordering and great price on exactly what I want

Date of experience: July 1, 2021
California
1 review
0 helpful votes
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Great
July 9, 2021

Bigger bottle, cheaper price than at the store. Came fast. Not broken.

Date of experience: July 8, 2021
New Hampshire
1 review
0 helpful votes
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Got Exactly What I Ordered
July 9, 2021

Ok price - got what i ordered - good delivery time from when i ordered.

Date of experience: July 8, 2021
Texas
1 review
0 helpful votes
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Perfect
July 9, 2021
Updated review

So far good enjoyed the experience and speedy delivery

Date of experience: July 8, 2021

So far good
July 31, 2021
Previous review

So far good

Date of experience: July 1, 2021
Florida
1 review
0 helpful votes
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Best perfume ever
July 9, 2021
Updated review

I love perfume.com. My order always come on time and the perfume is affordable

Date of experience: July 8, 2021

I love perfume.com
May 2, 2021
Previous review

I love perfume.com. My order always come on time and the perfume is affordable

Date of experience: May 2, 2021
Ohio
1 review
0 helpful votes
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Service
July 9, 2021
Updated review

Easy navigation and every fragrance available, arrived in a timely manner.

Date of experience: July 8, 2021

Easy navigation and every fragrance available
July 1, 2021
Previous review

Easy navigation and every fragrance available

Date of experience: July 1, 2021
New Mexico
2 reviews
0 helpful votes
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Perfume Requested
July 9, 2021

Fine. Everything went as it should with the item requested.

Date of experience: July 8, 2021
North Carolina
2 reviews
0 helpful votes
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Excellent
July 8, 2021
Updated review

I have no complaints only complements, and u guys are GREAT! Keep up the good works. God bless!

Date of experience: July 8, 2021

I have no complaints only complements, and u guys are...
July 1, 2021
Previous review

I have no complaints only complements, and u guys are GREAT! Keep up the good works. God bless!

Date of experience: July 1, 2021