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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am satisfied it arrive on time in good conditions
It's was a great experience! I like the quick service I received from this company.
It's was a great experience! I like the quick service I received from this company.
Every perfume that I've ordered was very nice and I loved it.
Every perfume that I've ordered was very nice and I loved it.
Good prices! Got a bigger bottle 20$ cheaper than Sephora
I ordered from this company and just as the perfume left the warehouse the amount dropped. Naturally I asked if I could get the lower rate. Agent said no it left the warehouse. I had asked whats wrong with crediting me the difference in the amount. She said they don't do that. It was a difference of $10, to me is small potatoes for a big company but alot of a person trying to make ends meet in this unpredictable world we are in.
Try using another supplier. They won't be getting my business again.
First time user. Seems fine. Happy to have a new supply.
Excellent service, fast shipping, good price, highly recommended
My perfume fragrance just isn't as fragrant and the scent doesn't last as long as it used to year's back when it came on the market.
Found what I was looking for quickly and inexpensive. Will be back to purchase my fragrance again
Found what I was looking for quickly
I found what I wanted easily. The ordering was easy. Received the product quickly which was wrapped ridiculously well.
I was concerned that perhaps the perfume would be imitation but was pleasantly surprised when the package arrived. It is authentic perfume in original manufacturers packaging.
New to this whole experience, but enjoying so far... Can't wait to get next bottle
It was fantastic. I would definitely recommend to my family and friends. It was quick and easy
Perfect size and smells amazing... it was not hard to find at all just put the name and there
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

