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PeopleLooker has a rating of 1.9 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PeopleLooker most frequently mention credit card, customer service and false advertising. PeopleLooker ranks 44th among Background Check sites.
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Excellent follow up regarding charging issue. Never received this fast response and resolution.
Very impressive!
You should not have to pay them $1.00, or any dollars to find out if PeopleLooker has your information. But let us say you pay them the one dollar. You have to pay them by credit card. Then, if you want to cancel, as I suspect most people do, then you have to call them. So now, not only do they have your credit card number, they have your phone number. Congress should pass laws making these sites illegal.
If you sign up for the trial offer, the website wont work, and when I called four days in a row and never got to speak to someone, I tried their online support and got nothing but a $27 charge on my card for a service I couldnt even use!
I'm not one to leave reviews like this but I think it's just super frustrating. I paid for the $1 trial hoping to find some information, which I wasn't able to but it was already so late at night that the costumer service which closes at 11:30 wouldn't have gotten back to me. Most websites have a convenient cancel button on their website but not this one and I was so busy the next day I just must of forgotten. But I read on their website that refunds were handled on a case by case basis so pretty much as soon as I saw the charge I emailed them a request for a cancellation and a refund. I was prepared for them to tell me no or possibly offer a partial discount but instead they didn't even mention the refund in their reply to me. What they did offer was a 50% off future subscription promotion. It honestly felt like they didn't even read my email, and if they did they just ignored half of it and I'm not sure which is worse.
Hi Rheanne,
We appreciate your feedback in regards to our cancellation process. We have a few options to contact us when looking to cancel our email and chat options are 24 hours per day. The original email received was confirmation of your request and a special offer sent, your request was completed and a refund was issued as requested shortly after receiving the special offer. We regret to hear you did not locate the information you were seeking. PeopleLooker strives to update and expand our databases to provide the most current and accurate information possible.
Never have i used a website like this so to my suprise, they've charged me at least 10 times and 4 times just in April.
Hi Andy,
We understand your concerns and would like to address them immediately. Please call us at 1-800-592-7153 we're open daily 6 am - 11:30 pm EST. We also have chat available 24 hours a day please feel free to click here to chat with a live representative today:
https://www.peoplelooker.com/chat/
This website offered so much details but when i looked up phone numbers nothing even came up. They couldnt even find the person who owned the phone.
Hi Mari,
We regret that your experience did not meet your expectations and have shared your feedback with our team. We continuously strive to update and expand our databases to provide the most current and accurate information.
I am more dissatified with there add more than anything else. They say FREE search which is what they do give you. You can search all you want they just won't show you any information just another BS come on. Don't waste your time. I don't mind paying but just be up front about the cost and just because it say that they found hundreds of records you really have no garranty that the information is correct.
Hi Neil,
Thank you for your feedback! We do not advertise our services as free please share with us the information you are referring to so that we can investigate the matter. Please email [email protected]
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.peoplelooker.com/lp/6b8dbc/5/special-offer
It's a scam that makes you wait around on the web page, while they advertise, then charges you for the info and no useful info at all. You don't know this until after they get your name and email address. Then you will start getting all sorts of spam from them.
Hi Mike,
It appears based on your review that you did not sign up for the services but you are receiving email follow-ups related to your potential sign-up. You have the option to unsubscribe from the emails by clicking the unsubscribe link. We are also happy to assist you with your concerns please email [email protected].
Cristobal was patient, kind and super helpful! He provided me with important information, he genuinely cared. Thank You!
Hi Maritza,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Was trying to find out who was behind a specific anonymous social media account that was harassing me. They need to tell users that they can only find people if you have their first and last name.
Hi There,
We are more than happy to assist you! Under the Social Media search option, you can enter the username or social media profile to search. We are happy to assist you further with additional tips for your search. Please email [email protected] for further assistance.
Didn't get all the info I wanted but I got enough to point me in the right direction and I found just about everything I was looking for.The customer service was phenomenal! I wrote an email to support 2 times and they got back super fast and offered alot of help towards my issues. They were very friendly and took the time to answer all my questions. I would definitely use them again in the future.
Hello Jay,
Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
BIG LETTERS IT SAYS FREE! Absolutely not free. You have to subscribe to a membership, not free, give your credit card, that's not free, and on your membership that at the cheapest is $24.95+ tax for a month. They won't charge you until the 8th day. THIS IS NOT HOW FREE WORKS!
I would of tried your service cause I needed a complete history. But when you did not show just initials or name "free" like you advertise, I thought they might double Bill me, over charge me…who knows they lied in the first sentence. Gave me a bad vibe for this company! Use at your own risk, and IT'S NOT FREE FOR ANYTHING!
Ty
Hi there,
We completely understand your concerns, however none of websites state the services are free. Please share with us the URL or screenshot of where it indicated the services were free? We appreciate your time if you could please email [email protected]. However, since we do not offer free services we do offer a 7 day $1.00 trial with the option to cancel at anytime. We are more than happy to address any concerns you may have please feel free to contact us for further assistance.
The service works, the bad thing is that they automatically subscribe you without authorization, you paid $ 4 dollars to find out an address and you get automatic payment for $ 21 dollars! It's a theft.
HI Ana,
I am unable to locate your account based on this information in this review. I understand it was not your intention to renew the service after the trial. However, on our sign- up page we outline how to cancel your subscription. If the trial is not canceled within the 7 day period you will be enrolled into the monthly subscription. Please refer to Billing FAQ here: https://www.peoplelooker.com/lp/6b8dbc/5/special-offer
However, PeopleLooker prides itself on exceptional customer service we are happy to resolve this request for you. Please email [email protected] and we will be happy to assist you resolve your concerns.
Don't ever sign up for a 1.00$ trial they took 24.00 and some change and I used it once. They won't refund my money but says I can use this crappy site for the rest of the month. How can you not send a email saying your trial is up? Then just take your money. Don't rely on this sight for good results either. I should not even give it 1 star. Misleading and greedy.
Hi Michelle,
I am unable to locate your account, we are happy to process a refund for you. Please email [email protected] your request and we will be happy to assist. On our sign- up page we outline how to cancel your subscription, including the trial instructions if not canceled prior to the 7th day. Please refer to Billing FAQ here: https://www.peoplelooker.com/lp/6b8dbc/5/special-offer
If the trial is not canceled within the 7 day period you will be enrolled into the monthly subscription. However PeopleLooker prides itself on exceptional customer service we are happy to resolve this request for you.
My grandma accidentally subscribed and they gave us a refund, I was very pleased with how quickly they responded. I have no use for people looker, but I was touched by how willingly they gave my grandma a refund.
Hi Emma,
Thank you for sharing your experience with us. We strive to provide exceptional service.
My husband and I paid for their site to aquire information and as we looked for the most up to date info we checked our selves out first. Thier information that they provided was very inaccurate and even had people related to us that we didn't even know. That night we sent them an email requesting to cancel our membership, which they charged us anyways. So I emailed them the day they charged us and told them about the cancelation yet they still charged me the fee. Then canceled... nice huh. Well I guess they got their 21.99. Worth
Hi Elena,
Public record information is gathered from several official government records. Sometimes this information can list associates or prior residents as linked family members. We continuously strive to update and expand our databases in order to provide the most current and accurate information. If the subscription was canceled the same day you were billed that could explain the charge. We are happy to look further into the matter as we offer a money back guarantee.
Hello please reply my email on *******@gmail.com. I want to unsubscribe and I can't access your website to do that so do that and stop taking money from me you scam
Rip off! Took me 6 mo ths to get cancelled - wont refund any of it! Srupid stupid stupid - do not vuy!
Hi Amy,
You can cancel at anytime! All of our subscriptions are recurring until elected to cancel, if we did not receive a cancellation request that would explain why you were billed. We are happy to review your account to resolve this for you. Please email [email protected]
I cancel this and they steady charging my card for what this site was not helpful month after month and yall stealing my money I wish I could sue for every bit of my money yall stole.
Hi Yolanda,
We are happy to look into the matter for you. Please email [email protected]
I cancelled the day after I purchased the service and found out today they have been billing me for 3 months. Now I am forced to cancel my debit card to get rid of these crooks.
Hi Tim,
PeopleLooker was unable to locate your account with the details provided. Please rest assured you can contact us to cancel at any time, and will not be billed going forward. We are more than happy to assist you with cancelling and refunding your account, please contact [email protected].
Answer: They bill you even if you specifically dont sign up for reocurring billing, i gave the customer support a piece of my mind and they said they canceled my subscription but i just made a new debit card anyway id honestly just suggest doing that since they have your info already cant trust these crooks whatsoever
Answer: Hi Judith, Thanks for reaching out. PeopleLooker's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives. Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for PeopleLooker. If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.peoplelooker.com/lp/6b8dbc/5/special-offer I hope that helps, but if you have additional questions, please don't hesitate to contact us.
PeopleLooker is a simple website that allows you to learn about people. We have records about ages, addresses, email addresses, phone numbers, criminal records and so much more!


Hi J. B,
You can check to see if you are on the site by using or online opt-out tool, this is free to do here https://www.peoplelooker.com/app/optout/search
Please note we cannot add information to these reports as the data we have comes from public records but if you would like to remove it you can do so there.
If you have an account, you can cancel anytime, by calling, using our chat option, or sending us an email.
We hope this helps!