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PeopleLooker has a rating of 1.9 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PeopleLooker most frequently mention credit card, customer service and false advertising. PeopleLooker ranks 44th among Background Check sites.
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Use of this website and its services has been an absolute NIGHTMARE! First of all, I got no results on numerous phone numbers! Big disappointment! Second of all, its a large task finding out how to cancel my subscription! Huge scam! You hope I just give up and let it charge me! Well guess what? I didn't. Cancel it or I will be reporting this for fraud. I suggest you make it more accessible to cancel it. Your website is complete trash and you hope someone like me forgets to cancel it so you can make your spare change to pay your rent. This company is truly ran by a sad person. I will be going through my bank and getting a refund of every penny I spent on this horrible website, along with leaving this review. What a scam. When I first put in my card details here I was expecting a pleasant experience, and to get the results I desired. Well, let's just say it didn't go my way. No features even work! Waste of my time, money, and effort. I spent hours upon hours trying to figure out how to use this website, I spent hours trying to cancel the subscription as well. I will never suggest this awful website to anyone! DO NOT USE IT!
I never even got access after my credit card was charged. I couldn't create an account and the one time verification link did not work either. What a total scam!
Hi there Danielle,
Thank you for your feedback.
Can you kindly email us at [email protected] so we can investigate your account and see what went wrong?
Thank you!
I used People Looker once and was asked to pay 1 USD. That was the only reason I provided my credit card credentials. & days later a was charged 21.51 USD for the subscription I never did! Pure scum! The service was useless as in the end of the day they provided the Report with the wrong name. I wrote to Customer Service but there is no answer for more then 24 hours. I need mu money back and I want to cancel my Peoplelook member ship immediately!
Hi there Andriy,
Thank you for reaching out.
It appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We were able to locate your account the account is now cancelled, details about the refund has been sent to the email address on file.
If you have any questions please feel free to contact us at [email protected]
Continue to automatically bill you even if you uncheck the box during signup, have to call or email to cancel subscription and will be forced to listen to a 50% discount offer to desperately try to keep stealing your money. Absolute 100% shady business probably closest they can get to an official scam without crossing the legal line as to not get shutdown. DO NOT SIGN UP
Hello Jack,
We would like to apologize for any inconvenience incurred. At the time of signup we do require an agreement to our terms of service so all customers are aware that we are a subscription service. PeopleLooker does offer hassle free cancellations via telephone, email, live chat, or in the app.
Please let us know if we can provide any additional assistance and we would be happy to help!
Be prepared, if you sign up, they will continue to charge you over and over again even after cancelling.
Hi Oz B,
We apologize for any inconvenience or confusion.
The sign up page shows you after the Trial, the subscription goes to the normal reoccurring pricing.
PeopleLooker does provide our customers with multiple hassle-free options to cancel.
You can call in, chat, email or submit a cancellation request through our website from the "Contact Us" form.
Please contact us at [email protected] and we would be happy to assist you in resolving this matter.
No reports. Only "Woops something went wrong". Called customer service. Hard to understand foreign speaking customer service representatives. They sent a link so I could spend more time to completely start over. Cancelled immediately.
Hi John,
Thank you for reaching out.
Can you please elaborate on your concern so we can better assist you?
Please email us at [email protected]
Horrible customer service and will charge after canceling even if before trial is done. Do not use..
Hi there Lindsay,
We are saddened to hear about your experience.
Please contact us at [email protected] and we would be happy to assist with your requests.
I was looking for another site and got mistakenly signed up for this unaware of it. Total rip off. Paid for information I did not receive. False advertising on initial search and than fake out.
Hi there,
We are sorry to hear about your negative experience with PeopleLooker and bringing it to our attention.
We would love to assist you with your search if you would like to elaborate on what information you were searching.
You can always reach us at [email protected]
We look forward to hearing from you.
Be cautious if you use their services. You will pay 1$ as trial and 23 dollars after 7 days, which you have no idea about except for a small box on payment screen telling you about subscription.
I just lost 23 USD for no reason. Infact, I actually got no useful information using this site.
I miss Truecaller!
Hi there Anju,
Thank you for reaching out.
PeopleLooker's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can.
There are costs associated with obtaining the data and integrating that information into easy-to-read reports.
We sincerely apologize to hear that you ran into inaccurate information in your reports.
We can only work with the information provided to us within public data.
As you just experienced, sometimes the information they collect is not always 100% correct.
Our data is updated every 30 days.
We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Can you please email us at [email protected] so we can look further into your request.
I didlike that it didnt show what i was paying it with but still see the charges on my credit report. I even try to reset to default, thinking it will not charge me anymore. But need to call in or to email just to cancel. Wasted my money. Suggest not to do the trial. Or have one person do it and then a bunch of people use it to make worth the money.
Hi Zackary,
Thank you for your feedback.
We apologize for any inconvenience or confusion.
The sign up page shows you after the Trial, the subscription goes to the normal pricing.
PeopleLooker does provide our customers with multiple hassle-free options to cancel.
You can call in, chat, email or submit a cancellation request through our website from the "Contact Us" form.
We do not suggest sharing the account because that goes against PeopleLooker's Terms and Conditions.
If you have any further questions and or concerns, we are always available at [email protected]
Didn't find any criminal records even though I knew the people had them. Ok service but I have tried to cancel twice. Free trial I wont use again.
Hi there,
We apologize for your experience.
We are constantly updating our product in an effort to better serve you. We recently removed criminal data from our mobile app, but will pass on your feedback/inquiry to our product team.Please feel free to contact us at anytime to cancel at [email protected]
I got this background check subscription and it sucked! It is like a generic version of been verified which is a much better service. I went through hell trying to cancel and I finally did. I didn't think about it again until just now, when I saw my bank balance. They have been pulling money from me for months after I cancelled! They will be refunding my money or else they are going to be shut down! Unbelievable! It was bad enough that it felt like a scam when it couldn't even give me info on people that I have found on every search site! This is a complete fraud of a service and they have fraudulently been stealing my money! They messed with the wrong $#*!!
Hi Shelly,
Thank you for reaching out.
We would love to resolve this matter for you right away.
Please email us at [email protected] so we can investigate this.
I contacted peoplelooker yesterday and wrote about the 22.86 dollars worth of refund and they haven't replied back yet. I say though I received the BEST CUSTOMER SERVICE EVER! The info I got wasn't up-to-date, like the other people search websites that I looked at, but my customer agents get bak to me and explained my problems. I would RECOMMEND them for their service!
I noticed the age for Sydney M williams was 30 the other websites posted her age as 32 so accuracy isn't the best and won't complain. As for the refund though, I am waiting on a reply back. The same info I got you can actually get for FREE! Paying didn't give me much more info, but also gave me financial and criminal info which I didn't really need! I really DON'T NEED TO KNOW what's going in their private lives and NEITHER SHOULD YOU! My gut feeling is its a potential scam though, like the other websites I looked at.
Hi Mark,
Thank you for taking the time out to leave your candid review.
We sincerely apologize to hear that you ran into inaccurate information in your reports.
We can only work with the information provided to us within public data. As you just experienced, sometimes the information they collect is not always 100% correct.
Our data is updated every 30 days,
We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Can you please email us at [email protected] so we can look further into your request.
I have been using PeopleLooker for months tracking down high school classmates in preparation for our 50th High School Reunion and it was amazing! I was able to locate many of my old classmates using PeopleLooker and very much appreciated the ease of use.
Thank you!
Hello Lee,
Thank you for your 5-Star review! We are always happy to hear about our customers having good experiences when using our search!
In order to cancel you have to call or email, once you do so you are placed in a long wait queue for hours and sometimes days. Once the agent calls you back you are offered other plans and are treated as if you are the problem if you wish to cancel and get a refund if you were already charged. If you successfully dispute the charge with your bank and charges get removed you will see them charge your account again the next day. This is horrible and I hope nobody else gets trapped into this scam funnel.
Hi Sean,
Thank you for sharing your feedback.
If elected for a call back the agent calls back in the order the request was received.
If we are offering specials we will announce current specials available at the time of the call.
We apologize for the experience received as we strive to provide exceptional service.
Once your account is closed no further charges can be applied.
We would like to review your account and resolve any concerns you may have please email [email protected]
You wait thru endless windows, of them gathering data, yea they are gathering data but they're gathering it from your phone or computer whatever you're using. Not compiling it from the internet. And when they finally compile said information they hit you with a pay to view bs. Can't say in the beginning tho. Save yourself the trouble. TruthFinder on android is free and informative. Not this crap, peoplehooker.
Hi Sj,
Thanks for reaching out.
PeopleLooker's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can.
There are costs associated with obtaining the data and integrating that information into easy-to-read reports.
Payment is required to sign-up for PeopleLooker.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.peoplelooker.com/lp/074be6/4/select-plan
I hope that helps, but if you have additional questions, please don't hesitate to contact us at [email protected]
Used peoplelooker one time and got charged a $1and was able to cancel the service because it was absolutely horrible! They told me I was able to use the service until the end of the month with no charged but I did want anything to do with this crappie website. Thinking my account was canceled and I wasn't going to be charged for anything these horrible people gave my information out or charged my bank account over $450 of crap I haven't heard of on 6 different websites I called all the numbers and it was the same person telling me I couldn't get a refund eventhough I didn't make or authorize the transactions, my bank witch is a federal bank and a investigation led back to peoplelooker.com so be careful eventhough they say they canceled your account and you still will have access until the end of the month or whatever so do they and they will still your money one way or another so DO NOT GAVE OUT ANY CREDIT OR BANKING INFORMATION OR YOU GET ROBBED plan and simple
Hi Brooke,
We have reached out privately to address your concerns and we look forward to working with you to resolve this matter.
To cancel the subscription you need to call the phone number! There is no way to cancel any other way. So you are at the mercy of the company since they can just tell you they will cancel it tommorow or in a few business days. Which could be terrible because it can make you accidentally pay again for the subscription which is 22$ a month before tax!
Hi Nos. A,
PeopleLooker provides hassle free cancellation.
Simply call our toll-free customer service number, we are available Monday- Sunday from 6 AM to 11:30 PM Eastern Time.
You can also email us at [email protected].
When cancelling, it helps to have your 9-digit membership ID handy.
And we are always available through Chat 24/7
You can find this in your Welcome New Member email, or on the right side of the Dashboard of your account.
For additional assistance please email [email protected].
They said for 1$ they'll find someone for me but instead keeps robbing my bank account of 23$ and 10 cents for months it's been going on it needs to stop consumer affairs police someone needs to apprehend these criminals I want my money back and for it to stop……
Hi Ecaterina,
We are more than happy to assist you with your concerns. Based on your review it appears that you may have subscribed to our 7-day $1.00 trial, if we did not receive a request to cancel prior to the end of the trial the account was renewed to the monthly subscription of $23.10. We outline on your sign-up page that the subscription will auto renew until elected to cancel. We are happy to resolve this concern for you please contact us at [email protected].
Recently my PayPal and Bank accounts were hacked and all of my money was stolen.
PayPal refused to do their job because the receiver was a "trusted" or "well known" user.
So I decided to try to use PeopleLooker to find this receiver of my money to try and make contact with them, I only had their email, and a name. I put it into PeopleLooker, and it asked me to pay a fee which I did. After I paid, PeopleLooker didn't find anything on the person I was looking for. I had to pay to find out they found nothing. It feels like my money is being stolen from me a second time.
Don't pay this company a cent!
Hi Tristyn,
We are sorry to hear that you were not pleased with the results of your search. If you're having trouble locating the information. Expanding your search may yield the results you are seeking. For example, if you've submitted your search with a specific city, middle name, or age, try removing some of that information and running the search again. For additional assistance please email [email protected].
Answer: They bill you even if you specifically dont sign up for reocurring billing, i gave the customer support a piece of my mind and they said they canceled my subscription but i just made a new debit card anyway id honestly just suggest doing that since they have your info already cant trust these crooks whatsoever
Answer: Hi Judith, Thanks for reaching out. PeopleLooker's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives. Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for PeopleLooker. If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.peoplelooker.com/lp/6b8dbc/5/special-offer I hope that helps, but if you have additional questions, please don't hesitate to contact us.
PeopleLooker is a simple website that allows you to learn about people. We have records about ages, addresses, email addresses, phone numbers, criminal records and so much more!


Hello Preston,
PeopleLooker provides multiple, hassle-free ways to cancel.
You can call, email, chat, submit a request through our "Contact Us" form or Cancel your account directly from the app/website by clicking on More > Support > Cancel Account
If you require any additional assistance please feel free to email us at [email protected] and we would be happy to help!