National Pens

We've used pens.com for many advertising and marketing items in the past. They clearly don't care anymore. Ordered our annual calendars and hadn't received a proof since 11/29. Called to get status and they said they're off to production. I said no proof has been approved, how is that possible. I spoke to S. Gordon and she sends me what they're going to print. It's NOT even what we sent. After waiting for a manager because S. Gordon wanted to cancel the order and put us back in line, I cancelled their order. After reading the reviews on here, clearly their 1st class service is long gone. I will NOT be back! I can't belive they were trying to put into production the crap they sent with NO authorization/approval of the artwork.

Bought some travel mugs from these people that are supposed to keep liquids hot or cold. The product does neither. If the liquid is hot with an hour it is room temp. If the liquid is cold, within the hour it too is room temp. Complained to customer service, was told to send some of the mugs to their R&D people. This was back in October. I finally called because they want payment and I don't see why they can't give me what I paid for. According to R&D the mugs were manufactured OK. I will pay the bill but will NEVER buy anything from them ever again.

First time using this company and I regret every penny I spent with them. The order wasn't processed because of an issue with the image I sent, but the company never contacted me to let me know it was put on hold. No response to multiple emails. Every customer service rep I've talked to on the phone assures me the order is going through and being processed but it seems I won't be getting the order past 8 wks from when I placed it. Promises of the order being expeditated aren't fulfilled, so I'm sunk giving the gifts I had made for clients for the holidays won't be coming until January. Incredibly disappointed with how this company operates and DO NOT recommend.

Do not use this company. Believe all the bad reviews. Save yourself disappointment and frustration and just don't do business with National Pen. I placed two orders, one for 60 ink pens and the other for 100 - 2023 calendars for my customers. The pens were to have my company information engraved on them and the calendars were to have my company information printed on them. The customer representative who took my orders spent a significant amount of time with me going over the spelling of my company and the phone number. So imagine my surprise when I finally received my orders, the phone number on the pens and calendars was wrong. Now I have to scramble to find another company to order items from so that I can have gifts for my customers. I have requested full refunds, which they say will take three business days.

This company is horrible. They took an order from me, asked me for artwork, which I approved and then canceled my order claiming "Not enough stock". I asked SEVEN TIMES for someone in a managerial supervisory position to call me and sent emails.
On 3 different occasions I called and requested a supervisor to call me back. Each time I was told "Someone will call you back within 24 hours". Still waiting. No one bothered to contact me back. Over a month and they still have $360 dollars of my money with no refund and no callback.

I placed a small order of 100 pens which came damaged with ink everywhere which likely happened in shipping. When I contacted customer service they treated me like I was trying to scam them. I provided pictures of the damage and ink covered pens but that was not enough. They wanted me to send the pens back (understandable) but would not provide a refund or replacement without an investigation on their end. I said I was not comfortable sending the pens back without reassurance that they would be replaced/refunded which they were unwilling to do.

Tried to get a pen with a logo and words printed on it. Big mistake. Took 3-4 weeks of emails and phone calls that didn't get resolved, when I finally got confirmation that they'd be able to do the pens with both logo and text, found out weeks later that the shipment was delayed (via an update/reminder email, no original notification). By the time they arrived, there was no logo, but I was still charged a logo fee.

Terrible customer service and no communication between the different departments. It was a nightmare and one of the worst companies I've custom ordered from. I wish I'd just cancelled the order. Incredibly disappointed.

Do to bag packaging some of the pens came in broken nothing inside the box to protect them. They asked for too many in order to reimbursed you

Received the item without the logo and when I called them they said they were going to check into it but never returned my call.

Can I give negative stars? I have never been a customer of pens.com. I found a charge on my credit card for $450 to this company. I cannot get through to their customer service department. Thank goodness Discover is conducting an inquiry.

I HAVE PURCHASED MANY TIMES FROM NATIONAL PEN. RECENTLY I BEGAN COUNTING MY PENS AS SOON AS THEY ARRIVED. I WAS SHORTED 23 PENS IN ONE ORDER AND 18 IN ANOTHER. THE LAST ORDER I WAS ONLY SHORTED 9 PENS. I HAVE NEVER BEEN SENT TOO MANY PENS SO I AM WONDERING, IS THIS ONE SLY WAY NATIONAL PEN IS CUTTING CORNERS?

BUT THAT'S NOT ALL. THE SHIPPING IS DONE SO POORLY THAT SOME OF THE PENS GET CLICKED TO THE "ON" POSITION DURING SHIPPING AND WRITE ALL OVER THE "SOFTEX" BARREL OF THEIR NEIGHBORS. BY THE TIME YOU GET THE SHIPMENT HALF OF THE PENS NEED REPLACED. THEN WHEN YOU CALL CUSTOMER SERVICE, YOU ARE TOLD THEY WILL REPLACE THEM FREE. ONLY A MONTH LATER YOU GET A NEW BILL. NOW YOU HAVE TO GO BACK THROUGH MONTHS OF DOCUMENTATION TO PROVE YOUR SIDE. IT'S A FIGHT AT EVERY STEP OF THE WAY. WE HAVE SO MANY OPTIONS. I AM LOOKING ELSEWHERE FOR MY BUSINESS FROM NOW ON.

I ordered pens to later find out that they are out of stock and will be for the next 4 months if not longer. After waiting 3 weeks for my order I contacted them. Phone rings for long periods of time, greater than 30 minutes only to speak with people who are difficult to understand. Offered me a 20% discount of future orders. Terrible service...

I ordered the pens on 2/9/2022, but I haven't received any update for tracking information as of today 3/9/2022. So, I called the customer service phone line and it took me over 30 mins to find out the color I ordered is out of stock. The customer service and his name is "Tyreek" told me I should received an email about out of stock. However, I never receive an email about the out of stock. Also, they should call us if I didn't response to them for a long period of time (one month). They already charged my credit card since 2/9/2022. I really hope I can receive my refund back ASAP.

I had a very positive experience... This is absolutely amazing. The UI and overall user experience is top class.

Ordered pens in March, got them in July, after somebody from Puerto Rico called me, asking what is our address, because they mailed package elsewhere. Never got an invoice, and now I received a letter to pay late charges. Pen for $0.59 will cost me $2 each

Like many of the other reviews Im just reading... I placed an order on Aug 3rd, on August 12 i get a call and email telling me my pen was out of stock. So after 2 email contacts with no response with the rep Moya Black who emailed me, i decided to call the company to get additional assistance and speak with a manager. The customer care rep, switched out my pen and told me i would receive an email proof. Called back in on Monday (this was friday) and now they didnt have my logo that was uploaded and after i asked about timeline moving fwd, she informs me about production time of 10-15 business days. I informed her that nothing on the site said anything about this timeline and she agreed that the site needed to be updated and now because of covid it may take longer. So now my deadline of having my pens is totally done and now i need to find a replacement vendor. This has been the worse experience ive encountered. Only work with this company if you want a huge headache and big disapointment.