National Pens

They send you this amazing offer in the mail for cheap pens. I sent in a check and a week later they call and want another $25 for shipping. I told them to cancel the order and they sent them anyway. Now I'm stuck to pay the shipping for something I cancelled. RUN AWAY!

I ordered black ink pens and they shipped me blue ink pens. I ordered again & they sent me blue ink, Again. Will not take responsibility for them being out of the black ink. That's what the customer service person told me that they were out of the black ink. It did not say that on their website and they should have let someone know. Or I would not have ordered 200 pens.

I ordered an "assortment" of colors of pens for my new business. There are 7 colors in the package I chose. Before production, they sent me an email (with a picture) asking to confirm beforehand just to make sure it was correct. It looked good so I sent it in. When I received a box of nothing but red, blue and black pens, I contacted them, sent them a picture and was told, "technically 3 colors is considered an assortment, as we don't want to hold up production." As silly of an issue as this is to complain about, this is not what I wanted and I spent a good chunk of money for something they were unwilling to fix.

We are a non-profit Pride company and ordered comfort gel ink pens with our colorful logo and a multi pack color pens. The pens were advertised as pink, green, orange, blue, yellow, black, grey and burgundy. Even the proof we were sent had all these colors. Unfortunately the 500 pens we got had none of the green, pink and yellow pens so as a Pride company, not getting these colorful pens was a real disappointment. I sent a photo as asked to a representative then radio silence on their end for weeks despite my emails and calls. I finally got.a hold of someone else from the company and explained that I just wanted the missing colors. He was very nice but basically said they don't have those colors anymore which is why they sent us a bunch of brown, black and grey pens. I mean...we were supposed to get 500 assorted pens with all of these beautiful bright colors and ended up with dull boring colors. I asked him if they can send us those three colors in a different style and at least comp is a good portion of the cost. In the end, he could not help me at all and simply gave a 20 percent off coupon which is not helpful since the current sale on their website is 20 percent off anyway. So basically they gave us nothing. Extremely disappointed and will not order from them again as they could not even make this right or meet halfway.

Although I like their products, National Pen has predatory billing practices in my opinion. You use a credit card when you place your order, however, your bill is not made available to you until it has become past due which they then charge additional fees, so you assume they charged the card and won't find out til later that it is past due, they always look to tack fees so the billing practices are shady at best. I like the products but will no longer do business with a company that operates this way.

Outright lies about production times, makes no attempt to communicate with customers, perfectly happy to leave customers hanging in the wind.

The pens are great, but processing and production takes 3 weeks and shipping takes at least another week because, even though you pay over $20 for shipping they ship one of the slowest ways possible, UPS Surepost!

Customers service will raise their voice and ramble but will NEVER give a refund. The product takes many weeks to deliver as if it comes from another country. Thin and distorted product. Some parts of the product was not the specified dimensions. Customer service stated product may be small or wrong size due to seam allowance. (?). DO NOT ORDER if you are wanting quality/service/or reliability.

I called in an order for 500 pens and informed the agent that I had a code for free shipping and handling. She assured me that the discount would be applied to my order. However, it was slipped in and I didn't notice it right away on the approval (I'll own this mistake). I've since talked to two different agents trying to get that removed. They refuse. I can't believe that they will alienate a customer over $50! Apparently they have never heard of "life-time value of a customer". I will NEVER use this company again and I will tell EVERYONE that I know not to use them!

I would give it a zero if there was a choice. Terrible terrible products, service. NEVER ORDER FROM THEM. I ordered car magnets and every single one of them fell off. They will send you a poor product and will not refund you for it. They are in the business of providing poor products and DO NOT care about their customers and will not provide you a refund whatsoever. It's virtually a scam.

I gave this company the benefit of the doubt in spite of the many poor reviews online. Sadly, the company does indeed exhibit horrible customer service. The company's website contains erroneous and incomplete information. There is no option to reach a customer service representative when you call. After being transferred three times, I finally reached a customer service representative, who spent 15 minutes gathering all of my personal mailing and shipping information. After which time she informed me that I could not order the items in my cart. What a waste of time. And what terrible customer service. Definitely stay away from this company. I am so glad I did not give them any money before learning of their poor customer service and poor business model.

Terrible customer service and exorbitant "extra" fees with orders. (Repeat set up and logo fees as well as high shipping costs.) Shop around for better quality, service and price.

WORSE EXPERIENCE EVER AND THE PRODUCT WAS AWFUL. THEY HAVE NO CLUE ON HOW TO DO A REFUND.
THEY WILL GIVE YOU THE RUN AROUND AND A TERRIBLE PRODUCT

They got my email WRONG on my pens the color of the BARREL WAS WRONG AND THE ADVERTISEMENT IS CROOKED ON THE PENS! When I called in they would NOT HELP AT ALL. SAID IT WAS MY MISTAKE! SO I HAvE TO PAY 100 DOLLARS FOR PENS THAT I AM GOING TO THROW AWAY! CANT EVEN SEE THE ENGRAVING. WHAT COMPANY WOULD SEND OUT CRAP LIKE THAT! ONE THAT DOESNT CARE! WHAT A SCAM! I am going to report them to the better business bureau!

We've received around 5-6 pens of samples from this business over the last several years. Myself and my colleagues still each have a sample pen and loved how it would write effortlessly and how long it lasted. We decided to order 100. Not only did a long of the leak ink but each pen out of the 100 would skip when writing with which made me want to throw the entire batch in the trash. I would grab a brand new pen to write something down and within seconds it would stop writing. The sample pens we received never did this so I believe it to be a scam.

I placed an order for our company for ink pens with our logo. When I received the order the ink was the wrong color and the pens had exploded in the box leaving over half of the order UNUSEABLE! The pens that were not exploded began to explode ink everywhere upon use. I contacted the company and they sent me a mailing label instructing me to send them back 25 pens so they could check on the problem. I received my 25 pens BACK IN THE MAIL from this company with NO NOTE and NO EXPLANATION what so ever. I will never order from them again and suggest that NO ONE ORDER FROM THIS COMPANY!

We ordered 100 bags from this company as gifts for Christmas. The order was supposed to be here before Christmas and did not arrive until January 10th. The tracking button in the email did not work so we made multiple calls to the company to find tracking info but were always told "we accidentally deleted it, we'll call you back with your tracking number." We never got a call back. When we placed the order, we were sent an order confirmation showing we requested black bags with a white logo. We were also sent a photo muck up showing what our bags would look like. When our order arrived, the bags were made of cheap plastic material, the logo was half the size it was supposed to be and it was greenish yellow, not the white we ordered. We have contacted the company requesting to send the bags back since we can not use them. They have responded by telling us we ordered the yellow, despite the fact that I have all order confirmation details saved in my email still. I have forwarded their email confirmation showing we ordered white and their mock up image back to them and have not gotten a response yet. Very unprofessional and not helpful at all.

Original order I placed online on a Wednesday included a sample logo that needed to be amended by their art department, which I noted in the comments section of the order. So, my approval was necessary. I did not get any contact from art department, so I cancelled that order on Monday by phone. On the same Monday, I had made a new order online with a different logo and finalized (no approval needed).
Today, I get an email that the order I cancelled, with a sample logo I did not approve, was being shipped. I called to correct and ended up spending 50 minutes total dealing with this cancellation. Even though they sent me a return label to slap on the package when it arrives, I will have to drive to the UPS store to return the box. During the call, the person working for pens.com kept asking for "customer number," which is nowhere found on the emails received. All that is found on the emails are "order number," which is different.
They charge a "set up" fee and then charge for S&H is incredibly high at $35.95 for UPS GROUND. $35.95 for UPS GROUND? Further, it's the same charge whether it is for 85 pens (my cancelled order) or 250 pens (correct order).
Please ask yourself - would you use this company again?

Terrible company. Terrible customer service. Who gets a yellow pen with white writing? No where does it say that the letters will be white. We're just supposed to assume this is how it's going to be even though we asked for red lettering. A month of them saying they are going to review the phone call with no response. HORRIBLE. DO NOT USE THEM.