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Pdfguru Reviews Summary
PDF Guru is an online PDF editor that allows users to edit, convert, and manage PDF files without installing any software. It offers a range of tools, including text editing, form filling, e-signature, and OCR capabilities.
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I signed up for a 7-day trial subscription to PDF Guru for USD 0.99.
After the trial period ended, my card was automatically charged USD 49.99 for a monthly subscription. I noticed the charge immediately and contacted customer support within minutes. I requested cancellation of the subscription and a refund of the renewal payment.
The company cancelled the subscription on the same day and confirmed that no further charges would be made. I also informed them that I had not intentionally used the service after the renewal charge.
Despite the immediate cancellation and refund request, the company refused to provide any refund. I submitted additional requests asking for clarification and supporting information regarding the refusal, but I received only standard template responses that did not address my specific questions.
I understand that the renewal terms were disclosed during the sign-up process. My concern is not the existence of the renewal itself, but the company's refusal to consider the circumstances of the case, including the fact that the subscription was cancelled immediately after renewal and that the refund request was submitted without delay.
Customers should carefully review the subscription terms and automatic renewal conditions before starting the trial.
I used PDFGuru one time for a $0.99 PDF conversion and canceled immediately afterward. Despite canceling, they continued charging me $49.95 every month for six months. Customer service refused to help and hid behind a "no refund" policy. Extremely deceptive billing practices. Be very careful with this company. They admit they continue subscriptions but will not issue refunds.
Dear Billie,
Thank you for sharing your feedback.
We’re sorry to hear about your experience. Regarding the payment procedure, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases. Please be assured that a subscription cannot be renewed once it is canceled, and no further charges are applied.
That said, we understand billing concerns can be frustrating. If you believe there was any mistake or need help reviewing your account activity, please reach out to our support team at [email protected] so they can look into it further and assist you directly.
We appreciate your feedback and the opportunity to clarify this.
After I downloaded my document in PDF, the font I chose when I edited the document was unexplicably not preserved, although I used only standard fonts and tried multiple times to fix it.
Then when I tried downloading it in Word format, it misinterpreted many letters, symbols, and spaces.
Last but not least, you won't receive any emails notifying you that the 7-day free trial is ending and that you are going to be charged.
Dear Antonello,
Thank you for taking the time to share your experience.
We sincerely apologize for the issues you encountered with formatting, font preservation, and document conversion quality. We understand how disappointing it is when edited files do not appear correctly after download.
We are also sorry to hear about your frustration regarding the trial renewal notifications. Please be informed that the order confirmation email was sent to your email right after the Trial period purchase. That email also contains information about upcoming renewal charges. Please make sure that the email wasn’t marked as Spam by your mailbox.
For more assistance, please get in touch with us at [email protected]. Once we receive your message, our team will carefully look into the matter and respond accordingly.
I signed up for what appeared to be a "free trial" and ended up being charged €49.99 — twice — without any clear warning or reminder.
I was not aware that I had an active subscription, as the pricing and recurring nature were not clearly presented at the time of signup.
I understand that the subscription terms may be mentioned on your website. However, simply including this information in the terms is not enough when it comes to transparency.
There was no reminder or notification before the trial ended and the charge was applied. A transparent and user-focused service would at least send a notification before converting a trial into a paid subscription, and ideally before each recurring charge.
This is standard practice among reputable companies, which earn customers by providing value — not by relying on unclear subscription flows.
I cancelled as soon as I noticed the charges and requested a refund, which was refused.
Be very careful before entering your card details.
Dear Prokopios,
Thank you for taking the time to share your detailed feedback.
We’re sorry to hear about your experience and understand your concerns regarding clarity around the trial, subscription, and billing process. We also understand how unexpected charges can be frustrating, especially if they were not anticipated or clearly noticed at the time of signup.
Your comments about reminders and transparency are valuable and will be taken into consideration as we work to improve the user experience. We always aim to make our pricing and subscription terms as clear as possible. If you would like us to review your case again, you can reach our support team at [email protected].
Had to convert a document while away travelling. Paid the $1 conversion fee. Thought I'd cancelled the subscription, apparently not. 2 months later, $140 total. Strongly recommend staying away from this company, not worth the risk of a failed cancellation.
Dear Andrew,
Thank you for sharing your experience.
We understand your frustration regarding the charges. Please note that the subscription terms and costs are clearly outlined in the Terms and Conditions presented before completing the purchase. However, we regret that this situation occurred and would like to clarify that payments are only processed for active subscriptions.
If there is anything that still needs to be reviewed regarding your account, we encourage you to contact our support team at [email protected]. We’ll be happy to look into it and assist you further.
Paid to decrypt pdf. Not only didn't work, subscription for 70 dollars per month was auto set up with PayPal. Do not use
Dear Luther,
Thank you for your review. That sounds very unfortunate.
We want to sincerely apologize for the negative experience you had with our product. It seems that you may have signed up for a trial subscription, and before your purchase, the terms of the trial and additional subscription options were prominently displayed on the sales page.
If you’re willing, we’d appreciate the opportunity to look into the situation and make things right — please feel free to reach out to us at [email protected].
Avoid at all costs. I spent 0.99 as a one off payment for a PDF to word document which wasn't useable. A week later they 'stole' £49.99 from my account and have refused to return it to me. I now have the unfortunate task of looking at taking legal action. Please don't use this company.
Avoid at all costs. I spent 0.99 as a one off payment for a PDF to word document which wasn’t useable. A week later they ‘stole’ £49.99 from my account and have refused to return it to me. I now have the unfortunate task of looking at taking legal action. Please don’t use this company.
Dear Marie,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how upsetting unexpected charges can be.
It seems that you may have signed up for a trial subscription, and before your purchase, the terms of the trial and additional subscription options were prominently displayed on the sales page. That said, we genuinely regret that the converted file did not meet your expectations.
If you believe there has been an error, we encourage you to contact our support team directly at [email protected] with your account details so we can review your case individually and assist where possible.
They have an option where you pay 90+ usd for 7 day usage. It doesn't say anywhere that this is a trial period and you will be charged monthly after. Shady business practices, they are practically scammers. Reached out to them afterward for a refund and they denied it. Try and you'll see.
Dear Sherry,
Thank you for sharing your experience.
We’re truly sorry to hear about the confusion and frustration this caused. Regarding the payment procedure, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
We also aim to review each refund request individually and fairly, based on the subscription terms and usage. We regret that we weren’t able to meet your expectations this time.
Your feedback is extremely valuable, and we’ll use it to further improve the transparency of our offers and the overall user experience.
If you’d like us to take another look at your case, please contact us at [email protected] - we’re here to help.
The 7 days free is missleading, they charge me a full month. I though I will pay only $1 for a pdf change but I end up paying $49.9 for it. ANd if I didn't check carefully they will charge me and 50 as auto-renewal. Be far from this website.
Dear Laurent,
Thank you for sharing your feedback.
We’re sorry to hear about your experience. Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it.
We kindly ask that you email [email protected]. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience.
They will ask you to charge you for something else and actually charge you a lot more than they say. I regret trusting them.
Dear Harneet,
Thank you for taking the time to share your feedback — we’re truly sorry to hear that you had a disappointing experience.
We want to reassure you that all charges and subscription details are always displayed on the checkout page before any payment is processed. Still, we completely understand how frustrating it feels if something didn’t match your expectations.
Please reach out to us at [email protected] — we’ll be happy to review your account and clarify any charges. Your trust is important to us, and we want to make this right for you.
I used PDF Guru to compress a PDF file and found their website suggesting that I only needed to upload the document, review the subscription, and then download the compressed file.
I followed the steps, entered my card details, and was charged £1 on 09/08/25 to be able to download my compressed document — which was already in PDF Guru's possession.
To my surprise, a few days later, on 15/08/25, I was charged £51.18 without any clear authorization. Around mid-September, when I noticed the charge, I immediately contacted their support requesting a cancellation and refund. They informed me that, according to their terms and conditions, they would cancel my subscription but would not issue a refund, claiming that I would still have access until October. They also guaranteed that no further charges would occur and that my account was cancelled.
However, another charge was made on 14/09/25, for £51.60. When I contacted them again, they stated that the cancellation had been processed after the automatic yearly renewal, and that the charge was valid according to their policy — closing the case and refusing any refund. This situation has left me without my money and uncertain about future charges.
I strongly advise everyone:
Do not use PDF Guru.
They mislead customers and charge unauthorized fees, and their support offers no real help or accountability.
Dear Cosme,
Thank you for taking the time to write a review.
We regret to hear of these incidents and the reported poor level of support you received. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied. Charges are only applied to active subscriptions that were not canceled before the renewal date.
To resolve your case, please contact our support team directly at [email protected]. Our team will review your account history and make sure everything is handled correctly.
"I signed up for a one-time conversion with PDF Guru, but was unexpectedly charged for a monthly subscription of US$49. Despite requesting cancellation, I was billed again for the month of November with no service provided. I contacted them for a refund which has not been processed yet. I strongly caution others to review the terms carefully before signing up.
Dear Valued Customer,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Please note that all information regarding pricing, renewal terms, and cancellation policies is clearly presented during the sign-up process and outlined in our Terms & Conditions, which are always accessible on our website. Charges are applied exclusively to active subscriptions that have not been canceled before the renewal date.
We fully understand that such situations can be frustrating, and encourage you to contact our customer support team directly at [email protected]. They will carefully review your case, verify the subscription status, and assist you in resolving any billing concerns as quickly as possible.
PDFGuru is the type of company with poor customer service, and a "Trial to Membership Scam." Very typical of an irresponsible company financially struggling with its product. The PDF to Word conversion is a joke, Get ready to have your work completely unformatted and scrambled.
Dear Hector,
We sincerely apologize for the frustration and inconvenience you’ve experienced, and we truly appreciate the time you took to share such a detailed review.
Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment.
We’re sorry that your interaction with our support team didn’t meet expectations — that’s not the experience we want anyone to have. Your feedback is incredibly valuable and helps us continue refining both our product and customer communication to ensure greater transparency and trust.
Please contact us directly at [email protected] so we can review your account and arrange any eligible refunds as quickly as possible.
Just avoid this company if you don't want a serious headache. They really are not up front about billing. At worst they are scammers. At best they are deliberately vague about the billing and will take at least €50 from your bank without you expecting it. And they will not refund you. Just do yourself a favour and avoid them!
PDF Compression
Dear Denis,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand how frustrating unexpected charges can be. Transparency is extremely important to us — all subscription details, including pricing and renewal terms, are clearly shown on the payment screen before any purchase is confirmed. We also make sure that charges are processed only with explicit user consent.
We regret that your experience did not meet expectations and appreciate the opportunity to address this. Our team is committed to resolving the matter promptly and ensuring a fair outcome. Please reach out to us at [email protected] with your payment details, and we’ll be happy to assist you directly.
I signed up for what was advertised as a simple trial for under €1. What they don't tell you clearly is that unless you cancel—buried deep in their terms—you'll be charged €49.99. That's exactly what happened to me. I never agreed to a subscription, and despite sending multiple complaints, they ignored every single one. No refund, no resolution—just silence.
This company operates like a subscription trap, preying on unsuspecting users. Their customer service is nonexistent, and they seem perfectly content profiting off deception. I consider this behavior fraudulent and unethical.
Do not click on their site. Do not trust their trial. Avoid PDF Guru at all costs.
Dear Krisztina,
Thank you for reaching out.
We are sorry to hear about your negative experience and understand how frustrating this must have been. Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it.
Rest assured that our support team is available to help with any billing or subscription concerns, including cancellations and refund requests where applicable. We encourage you to reach out directly at [email protected], so we can review your case in detail and work toward a fair resolution.
We value transparency and take feedback like yours seriously, as it helps us improve our service.
Stay away from this shady company. The website will say to pay for a one time trial only but they will continuously charge your card without a notice unless you cancel it.
Dear Joseph!
We’re very sorry to hear about your experience and understand your frustration.
Our goal is to be transparent about subscription and trial details, and we sincerely regret any confusion caused. We want to clarify that charges are applied only with the customer's consent. When you subscribe to our premium services, the cost is clearly outlined before you complete the transaction. Additionally, our Terms and Conditions, including subscription details, are prominently displayed on the sales screen to ensure transparency.
We encourage you to reach out to our support team at [email protected] so we can review your case and ensure any unwanted charges are resolved. Your feedback is important as we work to improve our processes.
We look forward to hearing from you soon.
To be very honest pdf guru is not transparent and is trying to scamm.
1- i signed for 7 days at usd 1.99
2- you put a note on the webside that if it is not canceled you will automatically subscribe to usd 49.99 which should not be correct since i am subscribing for 7 days only
3- then you do not give any option on thewebsite to cancel the subscription and when i access my account status it shows free subscription which is made to MISLEAD and MISGUIDE me. There is no option to cancel on the website and no clear information that the account was changed from free to paid.
4- to conclude: this is made in BAD FAITH to force the user to subscribe your services.
I will report this to the social media platforms. Thank you
Dear Lucas!
Thank you so much for sharing your honest feedback here – it’s really valuable for us to know where things didn’t work out as expected.
We're genuinely sorry that the product felt difficult to use and that you couldn’t find a way to cancel the subscription yourself. Regarding the payment procedure, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
We’d love to take care of this for you. Could you please write to our support team directly at [email protected] and include your email address linked to your account? This way, we’ll be able to identify your subscription and cancel it on your behalf, since you’ve already decided you don’t want to continue with the product.
It’s actually great that you brought this issue up here on the platform – thank you for that! Once we receive your email, we’ll handle the cancellation for you right away.
Looking forward to your message so we can get this sorted.
I tried to translate PDFs and make documents into PDFs I am reading but it seems to be service of Adobe and I don't find many languages are covered in it. I am suggesting Google Translate instead of any Adobe service or PDF Guru. Use it, it won't accept PDFs but if you take a picture of each page 1 by 1 it'll do it.
Dear Helen!
Thank you for sharing your experience with us.
We’re sorry to hear that you found our service difficult to use and that the language coverage did not meet your needs. Your feedback is very valuable — we’re always working to expand language support and improve functionality so users can work with PDFs more smoothly.
We appreciate your suggestions. If you’d like, you can reach out to our support team at [email protected] with more details about the specific languages you were looking for, and we’ll gladly share any updates or alternatives available.
I signed up for the 7-day trial on July 23 and was charged $49.99 on July 30—before the trial even ended. I contacted customer service and explained that the charge was made prematurely, but they refused to issue a refund. This is not how a free trial is supposed to work. It feels misleading and makes it hard to trust the company. Be very careful if you sign up—set a reminder and cancel early, or you'll get charged before your trial is even up
Dear Laura!
Thank you for bringing this to our attention. We regret to hear of these incidents and the reported poor level of support you received.
Our intention is never to mislead. We want to clarify that charges are applied only with the customer's consent. When you subscribe to our premium services, the cost is clearly outlined before you complete the transaction. Additionally, our Terms and Conditions, including subscription details, are prominently displayed on the sales screen to ensure transparency.
Please contact our support team again at [email protected] — we'd be happy to review the case once more and see what can be done. Your feedback is important and helps us improve both our communication and user experience.
This scammers offer a 7 day trail but don''t honour cancellation within half hour of signing up. To make matters worst is that their services are absolute crap and near useless. Stay away from them scammers!
none because it's useless.
Dear Wendall!
Thank you a lot, your report is highly valuable to us.
We totally understand your frustration. We take allegations of unauthorized charges very seriously and are actively investigating this issue. Please be assured that we are committed to maintaining the highest standards of security and privacy for our users. Additionally, please be assured that the cancellation option is available on the account management page.
For assistance with managing your subscription, please don't hesitate to contact our support team at [email protected]. We look forward to hearing from you at your earliest convenience.
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Dear Vladislav,
Thank you for sharing your detailed feedback.
We’re sorry to hear about your experience and understand your concerns regarding the renewal charge and refund request. Subscription terms, including renewal conditions, are shown during sign-up, but we recognize that situations like yours can still feel frustrating, especially when action is taken quickly after renewal.
Your comments about support responses and refund handling are important and will be reviewed by our team to improve clarity and service. If you’d like us to re-check your case, please contact us at [email protected] so we can assist further.