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Pdfguru Reviews Summary
PDF Guru is an online PDF editor that allows users to edit, convert, and manage PDF files without installing any software. It offers a range of tools, including text editing, form filling, e-signature, and OCR capabilities.
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Scam! Charged me 3 times same date when I availed 7 day free trial and charged $49.99 without any warning or even did not notify me or ask authorization to charge my paypal
THIS IS THE BIGGEST SCAM! DO NOT BE DECEIVED INTO THINKING U ARE DOING A 1 OFF PDF COMPRESSION FOR 95 CENTS BECAUSE THEY WILL CHARGE U 40 € PER MONTH AFTER THE 7 DAY TRIAL. THIEVES! TEHY ALSO OPERATE UNDER THE NAME OF T'HE BEST PDF'.
Dear Akila!
Thank you for taking the time to share this feedback.
We are sorry to hear that you did not enjoy your experience. We take allegations of unauthorized charges very seriously and are actively investigating this issue. Please be assured that we are committed to maintaining the highest standards of security and privacy for our users.
Additionally, thank you for sharing the payment details with us! After reviewing the attached screenshot, we noticed that the payment is not linked to our PDFGuru platform. We understand how concerning this situation can be.
We recommend reaching out to the support team for the service you were billed for. You can contact them at this email address: [email protected]. They should be able to assist you further. If you have any questions or need additional support, please don't hesitate to reach out to us anytime via [email protected]. We are always glad to assist you, and our agents are standing by to help.
I had a letter saved by error in pdf format, and Pdf Guru converted it in word document with letterhead and everything!
Dear Sasha!
Thank you for sharing your experience!
We truly appreciate your kind feedback! We’re so glad PDFGuru was able to help you recover your letter. It’s always rewarding to know our service can make things easier in moments like these.
Thank you for using our product, and we wish you all the best!
It was truly an outstanding service! I appreciate all the hard work and dedication that went into it.
Dear Jeff!
Thank you for your kind words!
We’re thrilled to hear that you’re satisfied with our service. Ensuring your satisfaction is our top priority, and we are pleased to have met your expectations.
If you need any further assistance, feel free to reach out to us at [email protected]. We’re always happy to help!
I found it to be a very useful tool. I was able to convert and edit my PDFs quickly without any hassle.
Dear Marina!
Thank you for your feedback!
We're so glad you found it useful. Your satisfaction remains our highest priority, and we are glad to have succeeded in fulfilling it. Your input is very important in our improvement efforts, and we want you to know that we are listening.
We wish you and your loved ones all the best.
I signed up for PDF Guru thinking I was getting a low-cost or trial PDF service. Without my clear consent, I was charged **\$73 CAD per month** for four consecutive months – totaling nearly **\$300**. At no point was it made obvious that I was enrolling in a recurring subscription. Worse, there was **no clear way to cancel**, and attempts to reach their support team failed. Their support email bounced back as "mailbox full," which is a huge red flag. That's money lost to a company that seems to rely on misleading practices to charge unsuspecting users. I strongly advise anyone to **stay away from PDF Guru**. There are many other reputable PDF services with transparent billing and real customer support.
Dear Christo!
Thank you for sharing your experience.
We sincerely regret the frustration and inconvenience you have faced regarding billing and support. At PDF Guru, we strive for transparency and customer satisfaction, and your feedback highlights areas we must improve.
We encourage you to contact us again at [email protected] so we can assist with your cancellation and refund concerns directly. We appreciate your patience and are committed to resolving this matter promptly.
This website is a scam! They say you can sign up for a one time use account for seven days for $1.99, then they charge you without notice a week later that you'll be charged $49.99 for a one year subscription a week later! I disputed the transaction with my payment processor & they wouldn't give me a refund, claiming the company did nothing wrong! I emailed the company and they won't issue a refund either. I read reviews too late that they scam people this way all the time and that people who've used their credit cards with this company's website suddenly have unauthorized charges appear on their accounts! Do not use their service! Very dishonest and definitely not customer service friendly
Dear Kim!
Thank you for bringing this to our attention.
We’re truly sorry to hear about your frustrating experience. We understand how upsetting unexpected charges can be, especially when it feels like the terms weren’t clearly communicated. Our intention is never to mislead, and we take your feedback seriously. While the subscription terms are outlined during sign-up, we recognize that this can be missed and are actively working to make our process clearer and more transparent.
If you’d be willing to give us another chance, please reach out to our support team at [email protected] and reference your case — we’d like to take a second look.
Worked very well, was able to take a PDF image and convert it to a jpeg image. Would recommend this site for conversions.
Dear Brian!
Thank you for your kind feedback!
We’re happy to hear the PDF converter worked well for you. It’s great that you were able to easily convert your PDF image to a JPEG. We strive to provide a smooth and reliable experience for all conversions.
Please don’t hesitate to reach out at [email protected] if you need any further assistance!
Estou a começar no guro, vou apreender mais para já a experiência é pouca. Já converti jpg para pff estou a gostar da experiência.
Dear Valued Customer!
Thank you for sharing your experience!
It’s great to hear you’re enjoying getting started with Guru and that you’ve already successfully converted your JPG to PDF.
Keep exploring and learning — there’s so much more to discover, and we’re here to help anytime you need!
I had an urgent request. While similar services normally take several business days to respond, I received a response immediately and was able to resolve my issue within a day. Thank you, Parker!
Dear Ayane!
Thank you so much for your kind words!
We're thrilled to hear that Parker was able to assist you quickly and efficiently. Your satisfaction is our top priority, and we’re glad we could resolve your issue promptly.
Looking forward to supporting you again anytime!
Escribí solicitando la devolución de una cantidad en el plazo legalmente establecido Por una suscripción que yo no autoricé, admitieron darme de baja de esa suscripción admitieron la devolución de la cantidad cobrada indebidamente y sin embargo ni he recibido el reembolso más bien han consolidado el cobro
Dear Catherine!
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the inconvenience you've experienced regarding the subscription charge and refund process. Please be assured that we take these matters very seriously.
If you have not yet received your refund within the legally established period, we kindly ask you to contact our support team directly at [email protected] with your payment details. We are committed to resolving this issue promptly and ensuring your refund is processed as agreed.
Thank you for your patience and understanding.
You're charged €0.99 for a trial, and then suddenly billed €50 every month. In my case, I only realized this after 9 months — that's €450 lost for a service I never used. Platforms like this should be banned. Avoid at all costs.
Dear Davide!
Thank you for the feedback!
We sincerely regret to hear about your experience and truly appreciate you taking the time to share it. We understand how frustrating it must be to realize months later that you were being billed for a service you didn’t intend to continue using — and we want to acknowledge that clearly and transparently. Our trial terms, including the subscription cost and automatic renewal, are stated during the sign-up process and in the confirmation email.
That said, we realize this can be easy to overlook, especially when you're just trying to quickly edit a document. It’s never our intention to mislead, and we’re sorry that the process felt deceptive rather than clear. We are actively working to improve how and when subscription details are presented so they are more noticeable, even during quick sign-ups. We would like the opportunity to review your case and see how we can make it right.
Please reach out to us at [email protected] with the email address used to register, and we will personally investigate your charges. While we can’t change what happened, we can at least work toward a fair resolution. Thank you again for your honesty. Your voice helps us do better.
I needed a form and paid $0.99 to get it and a week later they took $50 from my account. They are refusing to give me a refund when I NEVER signed up for any subscription! This is absolutely unacceptable! I will never use them for any future needs and will let everyone i know to not use them either!
Dear Pamela!
Thank you for the review!
We're truly sorry to hear about your experience. We completely understand how frustrating and upsetting unexpected charges can be. While our intention is never to mislead, we recognize that subscription details may not have been as clear as they should be. Your feedback highlights the need for us to improve clarity around our billing practices.
We’d like to make this right—please reach out to our support team at [email protected] with your account details so we can review your case in full. Your trust is important to us, and we appreciate you bringing this to our attention.
Similar experience to previous reviewers below. Did a single file conversion for USD1 and once they have your bank details, they sign you up for a monthly trial plan of USD50 without your consent. When you receive the charge 7 days later, they claim you didn't cancel the trial and the first month charge of $50 is non refundable. All emails to them are replied with automated messages saying they cannot refund. Your best approach is to open a dispute with your bank to reverse the charges.
Dear Dan!
Thank you for the feedback!
We're truly sorry to hear about your experience and any frustration caused. PDF Guru offers a 7-day trial to give users full access before committing to a monthly plan. We understand this was not your intention, and we sincerely apologize for any confusion. The charge occurs automatically if the trial isn't canceled before it ends, as noted in the terms presented at sign-up.
That said, we take feedback seriously and would like to look into your case further. Please email our support team at [email protected] with the email address you used to register, and we'll do our best to assist you promptly.
PDF Guru and Best PDG are the same people!DO NOT GIVE THIS COMPANY ANY OF YOUR DETAILS! They will automatically sign you up and start billing you without your consent. I paid the $1.99 and got no where with it and then days down the road, I find an charge for $83.00 AUD on my bank account. I contacted Customer Service and they did refund my money without a problem and telling me I didn't cancel my subscription in time. Luckily the refunded my money that day. BUT, the next day, same bull $#*! only it was with Best PDF which I didn't even know about ( I didn't sign up for that one either), this time for $39.00! Again, I contacted Customer Service and at first they tried to deny my refund saying I didn't cancel in time. And, they mentioned my complaint on PDF Guru so obviously they are the same company. So, I threatened to turn them into the Better Business Bureau and that I would slam them on every scam site reviews I could find. That got their attention. They refunded my money right away. If this happens to you, don't let them get away without refunding your money. Get tough with them and don't take no for an answer. Don't let them push you around. They are counting on people not checking out their charges if the first one is cancelled they hit you with the Best PDF.
Dear Lil!
Thank you for sharing your experience. We’re truly sorry for the frustration you’ve gone through.
However, we want to clarify that PDF Guru is not affiliated with any other PDF service, including "Best PDF" or similar providers. We operate independently and have no shared systems, billing practices, or customer service channels with any other company. We understand how concerning unexpected charges can be and appreciate that you brought this situation to light.
If you have any concerns specifically related to PDF Guru, please don’t hesitate to contact our support team directly at [email protected] — we’ll be happy to review your case and ensure it’s handled properly. Thank you again for your feedback, and we hope to assist you further if needed.
Do not use PDF Guru.
I was only editing a PDF file, but they sold me a monthly subscription of US$ 45.99 without my authorization or consent, and charged me the first month's fee through PayPal, though I paid for editing the PDF US$.99 as well. I never received the product (subscription) value of US$ 45.99
There are flaws in their process. They pretend that creating or editing PDF files is free, but they charge, and their charges are in US dollars though I am in Australia.
I used PayPal only to avoid this type of situation. I trusted PayPal. I didn't authorize to pay US$45.99.
PDF guru is a serial offender. Many users are complaining about the same issue. Please see the review of other people on the following site:
https://www.productreview.com.au/listings/pdf-guru
Dear Abdul!
Thank you for taking the time to share your experience.
We’re very sorry to hear about the unexpected charge and understand how frustrating that must be. We would like to clarify that PDF Guru clearly outlines its free trial terms, including the automatic conversion to a monthly subscription after 7 days unless canceled beforehand. This information is presented during the sign-up process and confirmed via email. However, we understand that this may not always be clear to everyone, and we're actively working on improving transparency around our billing process.
If you believe you were charged without fully understanding the terms or did not receive the value expected, please reach out to us directly at [email protected]. We are committed to reviewing each case individually and ensuring fair treatment.
We are also not affiliated with the review sites you mentioned, but we take all feedback seriously and are working hard to improve both our service and communication. Thank you again for your feedback — it helps us improve.
I'm extremely disappointed with PDFGuru's customer service. Despite requesting a refund for an unauthorized charge, they refused, hiding behind rigid refund policies. I only intended to use the service once and contacted them promptly, but they showed no flexibility or genuine effort to resolve my concerns.
This lack of consideration for customers is unacceptable. I won't use PDFGuru again and caution others against subscribing unless you're okay with unexpected charges and unhelpful support. Customer satisfaction clearly isn't their priority.
Dear Hamidreza!
Thank you for sharing your feedback.
We’re genuinely sorry to hear about your experience and understand your frustration regarding the charge and our refund policy. We strive to be transparent about our subscription model, which includes a 7-day trial period that automatically converts into a monthly subscription unless canceled. This information is stated during sign-up, but we recognize that it may not have been as clear as it should be for everyone. We take all concerns seriously and are committed to improving both our communication and support.
While our refund policy is designed to be consistent, we always encourage users to contact us directly at [email protected] so we can review individual cases and explore possible solutions. We truly regret that your experience did not meet expectations and appreciate your feedback as we work to do better.
Never ever provide card details to this company as you will automatically become a member even if you use it as a one off.
Not only is the service ridiculously priced at USD 50 per month however they will also not notify you when your card is being charged.
When I picked up the charge and asked for a refund one day later they also refused to provide a refund.
I highly recommend never using this company.
Dear Hannah! Thank you for your feedback. We're truly sorry to hear that your experience with PDF Guru did not meet expectations. To clarify, our service offers a 7-day trial that transitions into a monthly subscription, as outlined during sign-up. We understand that this may not have been clear to you, and we apologize for any confusion this caused. While our system does not issue an individual reminder before billing after the trial, we are actively working on ways to make this process more transparent. We appreciate your concerns and are reviewing how we communicate our billing policies to ensure they are more visible and easy to understand. If you'd like to discuss your situation further, please don't hesitate to contact us directly at [email protected]. We're here to help.
I strongly advise against using this service. They operate on an abusive subscription model. I canceled my subscription after paying the initial 1 euro, but they still debited 50 euros from my account without authorization. When I reached out for a refund, they refused to return my money, hiding behind their so-called "policy."
This is unacceptable and feels like a scam. Companies like this should focus on creating a service worth the money instead of exploiting customers with unfair practices. Save yourself the frustration and look for a more honest alternative.
Dear Marius! Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and regret any frustration it caused. To clarify, PDF Guru offers a 7-day trial period, which transitions into a monthly subscription unless canceled before the trial ends. This policy is stated during the registration process. That said, we understand that the process may not have been as clear as it should be, and we are actively working on improving communication and visibility around billing. While our current refund policy does not typically allow for returns after the trial period has ended, we always want to ensure our users feel heard. Please contact us directly at [email protected] with your account details so we can take a second look and try to assist you further.
They charge people 49 dolars and refuse to pay it back. I used 1 day trial and i eas charged on mu credit card. Worst experience ever! Dont ever go and buy anything from them! Scammers!
Dear Fulya! Thank you for the feedback! We’re sorry to hear about your experience and understand how frustrating unexpected charges can be. PDF Guru offers a 7-day trial that automatically converts to a monthly subscription unless canceled during the trial period. This is clearly stated during sign-up, but we understand that it may not always be seen or fully understood. If you feel you were charged in error or would like us to take another look at your case, please reach out to us at [email protected] with the email associated with your account. We’re here to help and will do our best to resolve the matter fairly.
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Dear Janelyn!
Thank you for giving us the feedback.
We are awfully sorry for that. First and foremost, we want to emphasize that we do not have access to your personal or billing information. Therefore, we cannot take any actions on your behalf. Only customers can provide their information, initiate trials or subscriptions, and confirm payments.
Please email us at [email protected]. Once received, we will diligently look into this matter with the purpose of providing an accurate resolution.