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PDFfiller Reviews Summary
PDFfiller has a rating of 3.9 stars from 5,082 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, small business and good experience. PDFfiller ranks 1st among Business Documents sites.
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You do have to give your credit card to use their service. And then you get a free trial. I forgot to cancel it and surprised to find a $96 charge - my fault. Online it appears that, of course, I could cancel, but it would be effective one year from my initial billing! I went through the online cancellation, which at that point, they offered me to stay at a rate of approx. $24. It actually seemed like a good price, but the wording was a little strange. I wasn't sure if they meant they would reverse the $96 charge, then charge me $24. Or did they mean $24 at the renewal next year. Anyway, I continued with the cancellation and then a customer service pop-up came on. I explained I forgot to cancel and I would like a refund with a pro-rated cancellation. They wrote back to me instantly and said they would refund my money! I received a credit on my Visa a short while later. I couldn't believe the customer service and would 100% recommend them.
Complete scam. I cancelled my free trial within 2 days realizing it was a scam. I received a call from Fraud Protection services not long after about an unauthorized large payment they tried to bill me for. Thankfully it did not go through but pdffiller said they would try to bill me again in 2 weeks. Today Fraud Protection called me to tell me I had been billed over $100. To repeat, this was at least a month after I cancelled my free trial 2 days in! This company is a complete scam and I had to get my card cancelled. Do not fall for them!
Ellie hi!
First of all, we charge either monthly, or annually, so there is no way we could have charged you twice in one month. Also, you've mentioned "pdfFiller said" - was it an email? Or did you chat/email with our Support? If so, can we have your ticket number, please? We are certainly ready to investigate the case ASAP.
We would love to see this settled, however, for this, we would need more info. Please chat with our Billing Support over here: https://www.pdffiller.com/en/billing?sl=support Our agents will make sure your free trial is fully cancelled and your card won't get charged in the future.
In advance, many thanks for your cooperation on this!
I never have problems using my card online, until today. Right after i used my card in this website my bank called me with issues in my account. I have not authorized any payment in my account and yet the bank says there is something there from PDF Filler.
Lina hi! Many thanks for reporting this, and we are very sorry for the unfortunate experience! To investigate and settle this, we would need slightly more info though. Please chat with our Billing Support over here: https://www.pdffiller.com/en/billing?sl=support In advance, thank you for your cooperation on settling this. We hope to see a quick resolution here!
After my cancellation these guys continue charge my account year after year. Cancelled three times. They wait 10 days after bank dispute and run your account even after you declined payment. Total rip off. Integrity of this company is 0. Don't get ripped off. Never been treated like this from any other company in history. Buyer Beware!
Michael hi! We are very sorry to read this. If the charges continue automatically, that means that the cancellation did not go through, actually. This might have happened if the Internet was down, even just for a second, when you were cancelling.
Have you tried our Support, actually? In case you already did, we would appreciate if you could tell us the ticket number. We will then do the internal investigation to settle this as soonest.
In case you did not, please chat with our Billing Support over here: https://www.pdffiller.com/en/billing?sl=support
They will need to know your last name, the email you've used as login in pdfFiller, and the last four digits of the credit card charged.
Your cooperation on settling this is highly appreciated in advance!
I bought pdfFiller and its been a great help but sometimes it keeps needing connection or closes itself or half of my information dissapeared that i filled in. This happens especially on my ipad app. Please fix
Grace hi! We would need slightly more info for a fix. Have you tried our Support chat? Please, talk to one of our reps over here: https://www.pdffiller.com/en/support.htm Thank you!
The website tells you it's "free" and has you fill out your pdf, but once you want to save it they make you register and enter your credit card number or you lose all your work. This completely wastes your time if you don't want to enter your credit card number to edit one pdf. I don't care that they want to make you pay for the service, but they advertise it as free when it isn't and try to get your credit card number so you forget to cancel the trial. Very scummy behavior.
Michael hi! We are sorry if any confusion experienced with pdfFiller! Our site (and all ads) actually says "free trial", not just "free". You indeed would need to register an account and set up a password first, before using pdfFiller. However, you do NOT need to pay anything during the free trial period.
Since you are mentioning one PDF file only, this free trial option should be completely sufficient. You can edit, e-sign, send, download and more! Just do not forget to cancel and unsubscribe once you are done, that's it. Hope this helps!
I used this at another company. I'm at a new job and want to use it here now. Thanks
Designed to let you fill in the edited form and then you need to pay to get your document after a tedious account opening process. Real junk!
Hello there! We are sorry if the account creation process seems to be tedious. We were actually trying to make as simple as possible, shouldn't take longer than couple minutes.
Also, please note that pdfFiller offers a free trial period. You don't need to go for a paid plan straight on Day 1. There's a reasonable amount of time to test drive our solution before getting a subscription.
Need more videos on simplification for the end-users.
Good so far
I'm very pleased with it so far as I am working from home and have needed to edit PDFs such as contracts. I love all the features!
The format is easy to understand and quite intuitive. Very quick loading times. My only problem is that text boxes do not align correctly to the pdf that I am editing - they are too high.
I use PDF filler to fill out mainly gov't forms for new hires, and W-9 forms. It works great for me.
Fast & easy
From a first try seems to be pretty util tool.
Just started using it. Too early, but looks Good!
10/2/2020
I have been using PDFfiller and it is great! I am using my own PDF forms, therefore, I would rather browse the files on my computer rather drag and drop. But this is a personal preference. The drag and drop does work. I am using it to prepare and send contracts to customers and it is well accepted. I have attempted to do this with other popular word processing and spreadsheets and they are very complicated and don't work for me.
I like PDFfiller very much.
I don't want to.
Back in 2018 I used a trial version of PDFfiller, which is the only experience I've had, but I would love to learn how to use it better.
Easy & Fast.
From the business
pdfFiller is a cloud-based platform with a comprehensive digital toolkit that makes handling PDFs easy. Edit, sign, store, manage, and collaborate on documents all in one place — no downloads, switching apps, or paying for multiple subscriptions needed. All your documents are safely stored in the cloud, so you can access them anytime, anywhere, without worrying about losing your data.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi there! First of all, we are a Boston-based American company, and we've been based in Boston since 2008, the year of our foundation:)
Secondly, if you have an account with pdfFiller, your data is stored in a cloud-based account, and none of our employees have access to that data.
Here is the link to our Privacy Policy: https://www.pdffiller.com/en/privacy_policy.htm
Here is our GDPR Compliance page: https://www.pdffiller.com/en/gdpr.htm
If you would like to clarify anything in particular, feel free to drop us a line in the 24/7 chat with our Support: https://www.pdffiller.com/en/support.htm
Hope this helps!