Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Paytm

PaytmReviews 769

1.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Paytm?
grey stargrey stargrey stargrey stargrey star

Paytm Reviews Summary

Paytm has a rating of 1.7 stars from 769 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 694th among Discount Shopping sites.

service
103
value
89
shipping
81
returns
81
quality
82

We monitor reviews for authenticity

India
1 review
8 helpful votes
Follow Sushant K.
Unfollow Sushant K.
Share Review
Report Review

Paytm Mall is cheating to customers by making the status DELIVERED without delivering the product and not even refunding money.
I ordered a headphone (Order number *******3405).
Suddenly after few days I got the status in apps as DELIVERED. I went on following them up to next 15 days but no result. Now after 20 days they say it is out of support duration we can't take the complaint also. My initial complaint number is *******. I suggest public not to buy any product through PAYTM MALL. They are smart cheaters.

Date of experience: June 17, 2020
India
1 review
0 helpful votes
Follow lily a.
Unfollow lily a.
Share Review
Report Review

WORST APP
June 13, 2020

I try to contact customer executive for many times they did not respond. And money is not refunded. I an very disappointed. Worst management system. Waste app

Date of experience: June 13, 2020
GB
1 review
7 helpful votes
Follow Amit R.
Unfollow Amit R.
Share Review
Report Review

Paytm delivered used and damage product to the paytm buyer and no action taken regarding seller his representative have one word Sorry i can't do anything about it. This is our policy we deliver damage and user product only.

Date of experience: June 4, 2020
India
1 review
14 helpful votes
Follow Kumar M.
Unfollow Kumar M.
Share Review
Report Review

Paytm or Cheaters
May 30, 2020

Paytm don't order with paytm mall they cheated me for that They try to give lot of unnecessary reasons for order delivery mainly I want to say something they or cheating with customers.
Once u order they won't delivery the things before only they show deliverd your thing.
They won't take response for the things what u order
If any defective they won't accept returns also
I bothering lot of problems with paytm

My request is don't book with paytm.
They or cheaters pls understand.

Date of experience: May 30, 2020
India
3 reviews
3 helpful votes
Follow Ajeet K.
Unfollow Ajeet K.
Share Review
Report Review

I m having the worst experience about this app. I had some unauthorized transactions from account, and wanted to block my account immediately.

Date of experience: May 28, 2020
India
1 review
12 helpful votes
Follow Chellaiah S.
Unfollow Chellaiah S.
Share Review
Report Review

I have done a transaction to my friend Rs 5270 in Jan thru UPI and it was not credited to my friend account or not for refunded your my account.

Almost 35 times I have been sending the customer care mail but I am getting only standard response. It like some machines answering the mail also. No one bothered to resolve this issue.

Standard replies are - please send the passbook pages images, submit the KYC, give us 2 or 3 days. Passbook images I have sent many times. KYC, their team visited my house and collected the documents. But no response.

Kindly don't use this app, it's worst customer service.

Regards
Seenivasagam

Date of experience: May 26, 2020
India
1 review
16 helpful votes
Follow Fazalulla S.
Unfollow Fazalulla S.
Share Review
Report Review

I had ordered a Bluetooth handsfree device, I received detective peice rather it's rejected peice not working from the day I have received, when I wanted to complaint, the message says I don't have the facilities to do so, This purely shows that the supplying company and Paytm are involved in cheating customer, they not only send rejected peice they also don't answer these are well planned cheaters who are planning to cheat people I have experienced twice, my request to all the people never buy anything because it's sure that they will send you such an item which you only have to throw in Dustin without using even once, try and buy online only with flipcart and Amazon not with this cheaters who don't even respond for your hard earned money spent

Date of experience: May 25, 2020
India
1 review
13 helpful votes
Follow Abhishek S.
Unfollow Abhishek S.
Share Review
Report Review

I ask them on 15 March to close my fastag because I have sold my car to cars 24 and forgot to remove my fastag.
They told me that they will close it next 3 days and my money get deducted from paytm account after 3 days they give same response but no action now today is 22 may and still they told it will take 3 more days. I counting how months and year it will take tp process my simple request even I ask them to close my account but...

Date of experience: May 21, 2020
India
4 reviews
7 helpful votes
Follow Naga P.
Unfollow Naga P.
Share Review
Report Review

I recharged here many times. A few times it was successful and my request was processed immediately. But a few times it used to take hours and even a day to process.

Can't wait for a long time to recharge just to get cash back.

Instead we can do it in company website quickly.

Date of experience: May 11, 2020
India
1 review
1 helpful vote
Follow BUnty K.
Unfollow BUnty K.
Share Review
Report Review

The biggest chor company in India chor company in India chor company in India chor company in India C

Date of experience: May 4, 2020
Canada
1 review
1 helpful vote
Follow Ashvin B.
Unfollow Ashvin B.
Share Review
Report Review

I ordered a pair of shoes online. The product was never delivered, but on the app it was showing delivered. I made a complaint about it on the same day. It has been two months they didn't resolve complaint or put any efforts to look into it.

Don't purchase anything from Paytm. It's online fraud.

Date of experience: April 21, 2020
India
1 review
1 helpful vote
Follow Sahi K.
Unfollow Sahi K.
Share Review
Report Review

#paytm customer support and no #paytm customer support and no #paytm customer support and no #paytm customer support and no #paytm customer support and no ******************************************
#paytm customer support and no *******443

#paytm customer support and no *******443

#paytm customer support and no *******443

#paytm customer support and no #paytm customer support and no *******443

#paytm customer support and no ****************************

Date of experience: March 12, 2020
India
1 review
13 helpful votes
Follow Puneet S.
Unfollow Puneet S.
Share Review
Report Review

Cheated by Paytm
February 28, 2020

I will highly recommend not to use the app as the technology is poorly handled and is full of errors. I had a scary experience where the app booked the wrong tickets and the customer care even after confirming the error refused to refund or help in the regard.

Date of experience: February 27, 2020
India
1 review
12 helpful votes
Follow Nagendra B.
Unfollow Nagendra B.
Share Review
Report Review

I got FASTAG through PayTM on Dec 15. I was told that all I need to do is to maintain a minimum of Rs150 balance in my Paytm wallet and that is sufficient for the FASTAG to work, but everytime I go through Toll plaza it says negative balance in my account and I have to pay cash. I have called Paytm nearly 40 times on their 1800 number an no one picks up. Their customer service really sucks.

Date of experience: December 30, 2019
India
2 reviews
0 helpful votes
Follow Sanjay k.
Unfollow Sanjay k.
Share Review
Report Review

Paytm Care number *******439\\*******826
Paytm Care number *******439\\*******826
Paytm Care number *******439\\*******826

Date of experience: December 11, 2019
India
2 reviews
13 helpful votes
Follow Paytm C.
Unfollow Paytm C.
Share Review
Report Review

Paytm Payments Bank of America account but I don't know if I can help with number to be a look forward for the mail but I don't know how to do it and I will be there in the shower

Date of experience: November 28, 2019
India
2 reviews
3 helpful votes
Follow Sanjay K.
Unfollow Sanjay K.
Share Review
Report Review

Phonepe customer helpline number///// *******884///*******705/// customer service support please contact customer helpline number online customer helpline number *******884///*******705/// site and worst one also. As its products are very expensive and this site's app is also usel... read more

Date of experience: November 16, 2019
India
1 review
0 helpful votes
Follow Pardip k.
Unfollow Pardip k.
Share Review
Report Review

Paytm customer care number *******908
//Paytm customer care number *******908//paytm payment good app for Android phone on the phone with you

Date of experience: October 3, 2019
India
1 review
0 helpful votes
Follow Crazy b.
Unfollow Crazy b.
Share Review
Report Review

Thank you paytm Paytm customer care numberThank you paytm Paytm customer care number numbernumber numbernumber

Date of experience: September 30, 2019
India
3 reviews
0 helpful votes
Follow Ashley j.
Unfollow Ashley j.
Share Review
Report Review

*******@Paytm fraud people... u people are s**t... I have done recharges for 1year of more than 100rs for 300rs cashback offer but today is my last transaction to avail that offer 300rs cashback but the offer is not reflecting suddenly.
#fraud #paytmfraud #cashback #Paytm

Date of experience: September 11, 2019