PayPower

PayPower's online bill paying service has withheld my money for over a week now by refusing to allow me to pay my bills online as I have done with them for years. I've had no ongoing problem with them until now. The problem is with their IT department, the problem is with their computer on their end which gives me the error message "Invalid Token" when I attempt to pay any bill. After contacting them 3 times this week PayPower has taken no action to correct the problem, but they did email me to say there is nothing wrong with my card or account as if that's an explanation. The only thing PayPower has done is repeatedly tell me the problem will be fixed in two days. Now its going to be Monday of next week. Think twice before handing your money over to this company unless you enjoy taking hours of your time away from your life so you can hassle it out with their unhelpful staff.

After faxing in my disputes of $100, there were two on my card history when someone used my card number to make a total of $200 in transactions that I did not authorize, I waited 45 days and was told I would not get my money back. The customer service told me a different story every time I called and said that I agree when I purchase the card to let them investigate any disputes and I do not believe they investigated anything because they are letting the people who stole my money keep it.

DO NOT USE THIS CARD... 1) major issues with accessing funds 2) ATM locator on the website sends you to phantom machines 3) NO bank teller at any bank can help you 4) The phone operators provide false or inadequate information 5) speaking to Manager is useless... no power to assist in any fashion 6) after the operators/managers frustrate you... apparently there is no higher person to speak to... I've been trying to take out cash for a week now and have spoken to 3 operators and 1 manager in the last hour alone. IF TRAVELING... you're better off using your debit which has extremely less service fees.

IF I COULD RATE ZERO STARS I WOULD! My M-I-L purchased 6 of these cards for the grandchildren of the family for presents at an annual family Christmas party. She paid $3.95 each in purchase fees. I saved the two $20 cards for my young sons to take on our family vacation to Disney in Feb. However when we tried to activate them to use them - they were unable to be activated. I called the very-hard-to-understand customer service department, and they opened a claim to figure out what the problem was. To make a long story short - about 2 weeks after the ticket was opened I finally received a call to tell me that we had waited too long to activate the card and the service fees (which ARE listed on the packaging) had kicked in at the point of purchase - even though the cards had not been activated (THIS IS NOT INDICATED ON THE PACKAGING) The first monthly service fee of $5.95 was deducted against the balance less than 1 week after the purchase date in December. A $5.95 maintenance fee was deducted in January and also February - so the $20 card was completely used up in service fees. I was told that there was "ABSOLUTELY NOTHING" that they could do about it. So my 6 and 8 year olds were cheated out of $20 of spending money and my Mother-In-Law completely wasted her money on what turned out to be a crummy gift. I WILL NEVER, NEVER, NEVER, PURCHASE / USE / RECOMMEND A PAY POWER PRODUCT - EVER! What a racket.

Paypower held my $4000 for no reason and refuse to give me my money!
When I asked them to close my account and give me back my money, they refused!
You don't even have to put in your card number or identify yourself when you call them, they know you by your voice! They refuse to give their last names and the Nevada detectives are investigating them!
Don't use them!
They have at least 72 complaints on ripoffreport.com and at least 90 on pissedconsumer.com!

They claim that all the reviews online are not true and that they are reputable but they steal your identity and your money!
I sent them all the documents they requested and then they are asking for a copy of my paycheck to release the hold that they placed on my $4000 for NO REASON AT ALL!

PAYPOWER IS A SCAM!
PayPower stole $4000 from me!

****UPDATE...

They wrote me and told me to call them to resolve the issue and I called back and they never responded. Still out of my money [September 26,2013]

Yet another company that has a marketing scheme tricking you into thinking they are the cheapest.

You pay $1 less than the higher up brand name cards but the reality is that they charge you a monthly hidden fee even if you don't activate it. I had 10 cards for Christmas which I bought in September. When I gifted them in December, turns out that Paypower had already drained all the funds off of the cards.

I wasted $250 on 10 cards. Use an alternate pre paid card because the monthly fee actually makes the worst prepaid card. Shame on Safeway do even do business with this company.