PayPower

I joined paypower because I wanted a discreet credit card for on line purchases but now it's time to get a new card and they want all my personal financial records that is not what I signed up for so good bye paypower

I loaded $500 on the card for the first time when I went to activate it they asked how much I loaded on to it I told them $500 they said that's incorrect and because you don't know the amount that was loaded we can't help you with anything and that I need to email customer service. So I did so far I've called 5 times and every time I get the same thing we can't help you because you don't know the initial load amount I've sent several emails with pictures of my receipt and the card and I get a auto response saying someone will get back to me in 2 business days and no one does. I'm so frustrated they took my $500 and no one will even acknowledge me it's ridiculous and should be criminal. I only gave 1 star cause you can't give none. I'm contacting the news if they don't get back to me in 3 days

I used the online process to get power, which is actually a third party, NOT the company itself. The power was hookup to the wrong apartment, I was told I had to pay another $35, they put that money on the wrong apt. Left my power off. Had to pay another $36 to set up a new acct to get power. All the money I paid earlier is in review and I may not get that back. After they were told I didn't want a contract plan they set it up anyway. Now they want to charge an additional $40 to cancel their service. They make errors and YOU pay.

I went to an ATM, couldn't take any money but still paypower took the money out. I called them to start a dispute (as any bank will do for their customers), but they did not want to dispute it because they needed a receipt which I didn't have because "The transaction didn't go through".
If you read this, stay away from them, it is better to get a secured credit card with any registered bank. Pay Power does not have a commitment with us customers.
I will cut the stupid card and want nothing to do with them. Paypower are THIEVES.

This company is totally fraud baby to try the maximum possibilities rub your money they rob me $100 after one time use my card got suspended for no reason I talked to enough people buy send enough email after 1 month they are playing me they want my piece of ID and proof of address this is just a prepaid card I paid cash I followed exactly whatever the customer service said and I'm going through a lot of struggle because of this card people I'd recommend Vanilla gift card that's what I'm using right now didn't give me any problem this card is garbage and the customer service here they don't give a f none of your call is recorded So if anything happened to you please record your call whenever you are talking to a customer service

Absolutely the worst most ridiculously incompetent pathetic company I have ever in my life dealt with DO NOT PURCHASE THIS CARD UNLESS YOU PLAN OF BEING SCREWED OVER
I went to their site to reload from my bank site the money was withdrawn from my bank account and sent to PayPower it took me seven days 45 phone calls 18 emails to climb the corporate ladder to get to somebody that was able to finally figure out that they had a batch file error when I did my transfer funds they didn't offer me any credit they still charged me three ninety-five per transaction and it took him another 6 days to get the money back to my bank account

The customer service rep made a mistake which caused me and my 5 childern to be in the cold for 13 hours. They was aware that it was their mistake but they were not compassionate to my situation only thing the could do was apologize and give me a $10 credit. They let me pay my money before the deadline but made me wait to receive my services and once again it was there fault for not taking my email down properly when i gave it to her correct 2 times.My experience with this company was very distasteful and i will not be doing business with them again.

I recently got a prepayed master card by paypower hometrust because i had to travel to vancouver from kamloops to have knee replacement surgery and i was worried about carrying cash and i dont have a bank account it seamed the safest way to have access to money.
Or that's what i thought. Any way i was just released from the hospital last Sunday evning i was just heading to the greyhound bus station then i thought it would be a good idea to stop and grab some munches from walwart and i wanted to get my pin # for my new card so i phoned custermer service and got this automated answering service so i started the long and mind numbing prose of punching numbers and what not to get that pin set up when i accidentally made a little mistake.
When ask to enter my birth date info i was to enter in this order MONTH/day and year well instead i entered DAY/month and year.
What happened next took me by surpized it canceled my card that one little mistake just one mistake i tried calling right away but of coarse they where closed and there was no way to get any help not online of by phone i was screwed i had no money no bus ticket no family to call and ive been a loner all my life so no friends that could help me out and the fact that i hade just been releast from the hospital and using a crutch to walk and i souldent even be doing that so sone after surgery i didn't know what to do.in the end i ended up sleeping in a little park in down town vancouver.
That night was a nightmare it was freezing i was in a lot of pain but i kept telling my self they will be open in the morning and i will be on the buss home by noon. I phoned in the morning and told them what happend and the circumstance' i am in and all they said was sorry about the inconvenience but it takes 2 days to fix this problem i was speechless
I waited phoning daily they finely phoned me back on thursday 4 days later and i told them the hole storey for the 10th time and shy asked if it would be ok if she called me back in a few minutes because she wanted to speak with some else a bout getting this fixed guese what she never called back i call again friday still nothing well its been a week of sleeping on the street my knee is infected im starving its staring to rain or snow im not to sure yet but this is the worst week in my life ive been so close to ending my 8 years of sobrity bjut i dont know how but i m still sobber i just hope for the love of god hope it fixed in the morning.
All i can say if your thinking about useing a prepaid card or giveing one to someone dont use this incomadent company inless your trying to realy screew somones life up.
This company is doing things that can be down right life treathing and they could one day be resonceable for someone death.
P. S sorry about my spelling ive been useing my phone and my hands are frezzing and that you for reading this and please learn somthing form my mistake if you dont have a bank acount and cant get one your shoe is a safer then a prepayed card besides if your card is lost or stolden you lose your money any way because it turns out they dont have any coverage for lost or stoleden cards

MASTERCARD HAS LENT THEIR NAME TO THIS SCAM. THIS GIVES IT CREDIBILITY. This card was sold by our local grocery store. I have the same complaint as everyone else. Once you set up your password, and after validating it, you cannot use that password again. It will never work after that so you cannot use the card. A complaint will go ro Mastercard lends their name to this scam.
They removed $30 from the card before I even used it and then could not access the balance. Customer service gives gives you the run around, and refer you back to the automated service which denies your valid password.