PayPower

This is the worst service possible. The automated number does not work properly and keeps kicking you out. I just wanted my balance and I could not get thru after 32 tries. Finally I called customer service and after a 20 minute wait I told the person that I just want a balance and to get it from a person. She connected me with the automated number again. "STUPID". After my second try and this time a 25 min. Wait the rep. This time, after explaining everything, I was disconnected. Please purchase the prepaid cards and definitely not the reloadable ones. If you need help with customer service this is not the place to go!

So I received one of these for my baby shower and what a hassle! I was at the store to buy a crib etc and the card I realized had to be activated online -
After trying 5 times on both our phones the website would NOT load - I tried calling but their office was not 24hrs - oh how inconvenient! So anyways the girl in the store let us use her computer and we still had issues they ask your address and everything - then the "I'm not a robot thing" kept messing up and we had to reload - it was really such a hassle! I'm telling the people who bought me this and paid the $6.95 service fee to think again before they everyone buy one. Again-- just give people cash and save your $6.95 and a huge headache! Arg!

I'm so pissed I cannot even write, but... Same as a previous reviewers, fraudulent charges. My teenage daughter received this card as a gift. Never used it. When she did go try to register it we got a message that they were no longer running his program and gave a number for Meta Bank. Meta Bank told me that there was nothing left of the $200 preloaded. $150 charge from Amazon that we never made. Amazon has confirmed this (let alone the $4.95 charged per month for inactivity which is raking consumers over the coals). I called Meta back and was told it's well over the dispute resolution time period. I conveyed I thought this was unfair since unlike a credit card you do not get monthly statements. I spoke to first a rep then a manager who right off the bat was dismissive of my claim that the charge was fraudulent. He said that there is no way to prove that it was fraudulent, there was not money left, it was my fault for waiting over a year, etc. etc. Despite me telling him that it was unfair he kept reiterating "you have not rights." He seemed to relish that there was no way he could help me and too bad for me. I don; t say this lightly, I have spoken to customer care reps who reiterate their policy that i don; t agree with, but they typically apologize or pretend to be helpful and sympathetic. Not Mike, Supervisor of Consumer Servicing in Sioux Falls, ND. He finally acquiesced and gave me an address to "write a letter." I's steer clear of both PayPower and Meta Bank. Wish I could give negative stars...

I was a PayPower Visa client for years. It was great and easy to use and reload. It was discontinued and started up as MasterCard. With this new program they verify your identity through Equifax, a credit reporting company. If the information you provide them doesn't match up with Equifax, your card is restricted to just purchases. It becomes simply a one time use card and they don't tell you your info is wrong.

I had nothing but issues from the beginning with the MasterCard version. In the early days they wouldn't even let me register the card because my info didn't match Equifax. I called PayPower. They told me to call Equifax and gave me the number. So I called Equifax to get the machine talking to me. I navigate to talk to a representative and they give me another number to call. So I gave up. A couple months later I try to register my card again and it works! I reloaded it a couple of times and then one day I couldn't. I called to see what was up. I was told my info didn't match Equifax. FFS. So I got angry and asked why I was allowed to register then and why I was able to reload. I was told it shouldn't have been reloaded and the store maybe knew away around their safe guards. Regardless they were never any help and I told them I wouldn't be trying to fix my info with Equifax cus it's not worth my time. I said they would be losing business due to company policies. They said sorry to hear that and that's the end of my time.

I'd say it's a scam. Not user friendly at all. Seems designed to keep your money on the card. I tried to register with them using every address I have ever lived at in my life and nope, I'm wrong.

This $#*!ing company is a scam. They take your $#*!ing money and make you jump through hoops to get it back.

I put $280 on a reloadit card to send someone some money. I know this person very well, it wasn't like I sent money to a stranger. Anyway, I went on reloadit.com and registered my pack and added the funds to the vault, this was this biggest financial mistake I've made in a very long time. I didn't know that once you put the money in the vault, it is only accessible by YOU using one of THEIR approved prepaid cards. I went through 3 freaking prepaid cards and still haven't been able to access MY money! The first was a Chase liquid card, which apparently isn't one of their approved prepaid cards. I then went with American Express serve, which apparently take 7 to 10 business days for them to send you a permanent card to load on reloadit... I still haven't gotten this card in the mail, so I'm not even sure if it's going to work. Because I live paycheck to paycheck, I cannot leave this money in there for any longer than I have to, so I picked up a Paypower reloadable Visa today to try because the customer service rep told me that I can use this card to load the funds onto the very same day. I picked it up today and got this $#*!ing message after trying to register the $#*!ing Paypower card. When I talked to customer service, they said that the information I provided doesn't match public records so this card is now about as useful as a gift card! All of the information was 100% accurate and the address is the same as the one on my license. I would personally like to know where they get their information from, because obviously it's $#*!ED UP! Then I find out that Paypower and Reloadit are the same $#*!ing company! No $#*!ing $#*!! So now I have only two choices... wait for my American Express to come in the mail and cross my fingers that it can be verified so I can transfer the funds, or submit a request for a refund of my money, which will take up to 30 $#*!ing days, according to the customer service department. I have no $#*!ing idea how this company is still afloat... I guess customers like myself that get themselves into this situation without truly knowing how $#*!ed up this company is. I WANT MY $#*!ING MONEY BACK!

This is very dishonest! I wonder if this is a legal legit business! I regret buying this card. Horrible customer support who hang up! Visa should not associate with this kind of shady business! They charged me 2 months of "monthly maintenance fees in 30 days that too before my card was even activated! And the rep asked me to just use it as a gift card since they cannot verify my details! There r cheaper gift cards out there!
I rarely write bad reviews but people ought to know and stay away from this fraud. Please DO NOT enter your SNN and other details on this site! It is not used for any verification just to skim your information. It is clear this is a fraud... I will make a formal complain against this business.

My nephew received a $30 power pay Visa Debit Card for his birthday. It remained in his wallet for about 4 months. It was NOT ACTIVATED during this time. He went to use it - it declined. When we called as to why - we were told it needed to be activated - which we then did. We found out it only had $. 25 on it! 25 cents! What a deal in scam! Never activated and they just took the money under the guise of "fees" and he should have read the terms and conditions - WOW - really? Crooks, thieves, scammers- STAY AWAY! There are plenty of reputable Visa cards out there to do business with. Not this one.

This card is garbage... they ask you so many questions in order to activate it and then you get an error message. I tired three times and on the fourth attempt, it said this card is active. I tired to log in, I was told the information is In valid so I had to register again.

When I purchased the cars I was told that I have 30 days to use it before I get charged the monthly fee of 5.95. When I finally was able to check my account balance, it looked like I was charged the monthly fee 7 days after i purchased the card.

I've been on hold for over 7 minutes trying to get a hold of someone.

This card is Garbage... don't ever purchase it

Needed a prepaid card for on line, purchased the card, retailer took my money, gave me a receipt stating it was activated with $ 50 on it. I went to use guess what not activated no money, tried calling company, robot response to go on line to register, will not accept card number pleas call in, 4 days of this, emails back and forth "please call in" robot responses, when I did get some one," contact retailer" retailer says contact Paypower card is activated.
I have a receipt stating its activated from Paypower. Yes this is a scam.