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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I was call in customer care within 5 minutes she has resolved my issue thanks you so much
The representative was very polite and supportive. She explained everything that i need to know.
Very helpful and nice... I really appreciate your help and support... thanks
I am really disappointed in Payoneer. I had a personal account and was in need of a business account for my company. As soon as I opened the account they blocked it because I was not allowed to have two accounts registered to the same person, even though I am just a company representative for the business account. I had to contact them to close my private account, since they don't have a way for you to close your account in settings. I assumed the issue with my business account would be resolved after this but of course it wasn't. I again had to contact customer support through their website. And they require you to chose one of the subjects from the drop down menu before you write and send your message. I found one that was close enough (it said my account was locked and not blocked, but I didn't see one about a blocked account) and my issue was instantly "resolved" where they sent me an automatic email informing me how to change my password in case I made three mistakes with my password which resulted in my account being locked. They don't even bother reading the message and figuring out your problem. Because of this I had to call their customer support and for this I needed to make an international call to them. The support assistant was nice, understood my problem and said that this shouldn't have happened and told me she will send a request to the department that is responsible for unblocking accounts. My issue will be resolved in 3-5 business days.
Very bad and frustrated due everytime l diecided to work with you l have to wait forever to get my funds available, request information l sent it then came back to me requesting more information why don't you request what you need just on one email
Great communication and customer service. But transaction with you guys takes forever. We don't wanna have to wait for hours to receive money.
Fix that we stay. Continue like that, we leave
On the phone they were supper efficient. Answered quickly and were polite and professional. On emails I failed to get a reply from an actual human being.
As always payoneer service on the top always there to help there customers
I think you may be help us more when our documents get rejected. There is no any mention in mail. Why this is rejected and how it is got correct. Sorry for grammer mistake
Always on time with payments and excellent way of paying to my customers
Please wait you god it several days. It late things is covide 19 but i sipped it nothing to worry about it.
Had struggle using Payoneer, I thought it was okay with all the detail I gave but still has many verfications.
All is good and my issue is over in the end at least I hope so and wish you best of all
Experience has been okay so far, professional customer service, incredible platform.
I am very thankful for the excellent service, I urge you to continue to serve me in the most reliable manner possible
Self serve customer service options do not work. You have to call to get help
The girl I talked for my issue. Her name is michel. She is so polite and very calm and also she is handling customers very politely. Thank you so much Michel.
They solve any issue very fast…
I was a little worried because I got my card blocked but just contacted them and they solved so fast.
Thank you
They procrastinate with oour requests and their "approval" department freaking extend everything for long time, they made me wait for a whole month and a half for a card approval i wanted it expedited and even kept the $40 in my account i had an emergency and had to do the withdraw and then they $#*!ing shipped it normal delivery i would have appreciated somebody from your team tell me i had to keep the balance in my card.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members