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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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For a withdraw to bank account fee that high, I'd expect the transaction to be faster than it is currently. And please include more currencies like Ghana Cedis because I had to create a dollar account in order to receive my payment. It's a lot of stress
Thanks
Hi All,
- For professionals who requests payments from clients, Payoneer's time window will take 24 - 48 hours before you receive the funds and additional couple of hours or day before the funds gets transferred to your bank account.
- Other platforms like Paypal or Wise is faster. I think all platforms are secured
- It is hard to get the resolution from agents when calling support, they'd provide the same information and will not attempt to go outside of the box. The agents I spoke with last week told me that there is no department who can approve profile to release the funds, they confirmed receiving the needed information. Today, I spoke to one agent and he told me he forwarded a request for approval because there is no document needed.
***I highly suggest you complete your profile and business profile before requesting payments. I was under the impression that I can submit it later or not at all. Lacking business profile ended up Payoneer holding my funds for 7 days now, and it is still being held.
From last 40days i am requesting to enable usd payment on my account but no response getting form payoneer. My all funds are on hold how can i do business with all this issue. Kindly reply with this issue so i can do business again like before.
Be consistent please! Nothing is worst than when you have emergency needs for your funds and five days has passed with nothing in your account! My bill now has a late fee attached. Thanks Payoneer!
Who may concern
I was applied for my account on 26/09/2020. Not I get approval yet. But last month I start my survey about my account. Payoneer Customer Care
*******@payoneer.com I send a mail actually who are working there amazing. Quickly they start work with me
Hello!
This is Andrew from Payoneer Customer Care. I'll be happy to assist you.
Thank you for contacting Payoneer customer care. I want to make sure that this issue is resolved for you.
Is this Payoneer account linked to your e account?
Have you received a linked or do you have another account that is currently linked? To have an e status approved we must complete the onboarding process on the Payoneer site. I was replying to Andreu. So up to this email, I had a very bad feeling.
After that Rose send me an email she said, I appreciate your efforts in sending us a clear email regarding your concern about your Payoneer account. I know you've spent a lot of time on this already and I would like to help you complete the process all throughout.
When I saw those words I was so happy I thought there are some people in Payoneer who can help customers. Thank you, Rose and Andreu Keep it up, your humanity
Payoneer is helping me a lot to work with my clients. This is my master payment solution for local and international business.
Mark was very helpful, identifying and fixing my problem right away. Sebastian was also very helpful. However, I felt that previous staff were not so helpful only giving generic responses and not thinking outside of the box for a solution to my unique problem.
My doubts were solved with efficiency and effectiveness. All of the staff are very kind
The verification process was very lengthy. They were not satisfied with most of the paper work I submitted. I have dual citizenship and it seemed to complicated things instead of making things better.
Good company, but lately I'm having problems accessing my account because of the two-step verification code, as I didn't have a phone in Brazil, I couldn't get service, but now that has changed, I'm glad that now I was able to clarify my problem.
This is a trusted platform. Very effective and quick customer service.
I was pleased with the service I got and he understand my issue and he helped in the best way possible. Highly appreciated.
I'm very glad that the agent immediately help and assisted me on this matter the issue has been resolved in a matter of one day.
They will streamline your payments whether you are paying or being paid. Their services are fast, reliable and simple to understand. What else one could ask for?
Customer service is just there, got an issue? Reach out to them, they will help. You ALWAYS.
Payoneer is the definition of LESS is MORE.
Joined Payoneer a month ago. Submit everything correctly. Already received payments in my account BUT MY CARD IS NJT APPROVED YET. Called the call center several times, they always replied that my case will be solved in 2-3 business days. Is already 20 business days and still nothing. Basically they are lying to me. Today I don't know yet what I will have my Payoneer Card. Don't trust Payoneer anymore. Worst onboarding customer experience ever.
My issue was resolved from the first time by talking with the best agent Leo, I'm very happy to deal with payoneer.
First of all my English is not good. But they understand m problem and solved it in few minutes...
My problem is that i wrote my name wrong Yaman Kunar, but my name is Yaman Kumar.
Thank you so much for solving my problem sir
Received funds on the 9th of Sept, but today (22nd) it is still not released, despite us supplying all the requested documents. Numerous calls were made, queries were "escalated" and given "high priority status" - but still nothing. This is well beyond the 5 day advertised turnaround time. In fact, each call we made, we are promised same-day release. The reason given: unexpected high volumes of queries. This is a payment solution... that cannot handle the release of incoming funds, which now appears to be a very manual process?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members