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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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This is the first time I contact Payoneer through voice and she solved my request within few minutes. Thank you!
Operator was good to go with very informative, she was perfect fit n very polite.
Payoneer has one of the best and professional customer service team.
Thank you
Unauthorized transactions have discovered on my account. The issue is not yet fully resolved, but as yet I am satisfied with the support service.
It's been longer than a few days and my money still hasn't been transferred to my bank account yet. This seems like it's a good platform in some cases, but I'm not sure if I can use this again if this is what I'll have to go through every time I transfer money.
Athena was great solving the issue I had, she walked me through and explained everything very clear.
Payoneer has given me the chance to expand my services as a freelancer and they are very professional and they know how to take care of my money. Thank you Payoneer team
I commend the agent i call in the line. She is so good and awesome
Very satisfying experience, very helpful. It's the second time that I contact with customer help. Nice person's with good skills in comunication.
I think my problem will be solved. Agent gave a detailed instruction what to do in this kind of scenario.
Hopefully, everything will turn out well.
Amazing service and Fantastic Customer Support! I can't recommend them enough!
I had lot of bad experience with payoneer customer care agents. Just couple of agents helping in right direction otherwise all are helping in wrong way even they don't know the exact solutions that what things the relevant department asking for resolving issue.
Im still waiting for my acc to be approve, I know it takes time and already received a lot of rejection and Im still waiting for it, but the representative that spokes to me educated me how it works, He is very polite with manner, have the firm when talking, I can say that he was an expert in his job. Customer satisfaction! Awesome Job! He is a man, I just forgot his name. Thank you again! Keep it up!
Quick and awesome respond with ease issue resolve and pleasant operator voice! Much love <3
I am very satisfied with this service. The representative was direct and he understood all what I said irrespective of my accent. I even ran out of airtime but he called back and we spoke for length. He was able to solve my initial problem and he even recommended an easier service for me. Payoneer for me is one of the best online financial service company.
They ask for tons of personal information and take forever to review it, never telling you if it's good or not. Their website is also a nightmare to navigate.
I am very satisfied with the Payoneer customer service
I m very delighted. She was helpful and so kind. My respect for her.
Payoneer provides amazing products and services. Traditionally their customer service was top-notch as well.
However, I have noticed over time their support quality is becoming much worse. With a background as Team Leader in support, I have a lot of sympathy and patience for customer service agents.
What I don't have sympathy for is managers/supervisors who never write or call back when a message is left or when agents fail to escalate after they say they will.
I also feel Payoneer needs to work on going a step beyond the traditional financial system to give back to clients. Banks often give rewards, yet Payoneer costs more and does not do anything like this. I appreciate due to the nature of the service, the risk may be higher and therefore costs may be higher, but some focus on little gifts of appreciation for your clients would go a long way.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members