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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I withdrew to my bank account 300 euros (transaction id *******) on March 28,2022, the funds have not come so far. When contacting support constantly increase the timing of the decision of my question, first 21 working days, and now the term has grown to "unknown when". In general, if you want to lose your hard-earned
My account was blocked and no explanation was given. When trying to log int, the message "please contact us" appears. I have sent Payoneer 3 messages, and they all said they would get back to me in 2 business days. That didn't happened.
Part of my salary is received via Payoneer, and it's outrageous that a company can do this, give no reason for it, and then don't reply to someone that uses their service.
Hi Jose!
Thank you for taking the time to leave a review. We regret to hear that you are unhappy with our verification process.
Being a cross-border payment solution, Payoneer works under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. This is why compliance with financial regulations is an integral part of our operations.
Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety. We understand that sometimes verification process can take up time to be completed. We genuinely appreciate our customers' understanding and cooperation in this regard. Please rest assured that reviews like this won't happen every time you use your account.
Again, we are genuinely sorry that you are so frustrated with our verification process. We are constantly working to further improve customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
We wish you a lovely day!
Shelly from the Payoneer team
I have used Payoneer for almost a year now. And since day 1 there is never a time that I did not experience any delays in my withdrawals. This platform gives me headache all the time. Transactions showing completed on their end but it's not showing in my bank account. They always tell me that the money is already with my bank and that it's up to them to deposit it in my account. I say they are liers! I went to my bank and was able to speak to a manager and they cannot see any money transferred by Payoneer cause if there is one they will credit it to my account right away. What happened Payoneer are you holding on to the interest rates of my money since it will be converted to peso in my end? I will ask my client to switch to a different money transfer provider. These guys are a pain in the $#*!! It's been several days now and still no whereabouts as to where my money is. I withdraw that money for medical emergency, now my patient is dying and Payoneer is the one I will blame for the rest of my life.
Their customer service is very hard to reach. Impossible to be waiting for 2 hours on the phone and on the chat but no agent answering queries. Even emails it can take up to 3 days before they get back to you.
Hi Harold!
Thank you very much for reaching out regarding this. We are sorry to hear you have encountered difficulties trying to reach us. We will do our best to help.
We have sent you an email regarding your matter, please feel free to respond to it if you need further clarifications.
We are constantly working on improving our workflow and truly appreciate your feedback. Thank you for helping us grow!
We wish you a wonderful day!
Shelly from the Payoneer team
I paid a 3rd party. After 1 week of not receiving the service, i did a online chat to start a claim to get my money back. I had not heard anything from Payoneer, so i filed a claim with my CC bank. Payoneer responded to the claim stating that the charge was valid, I spoke with a representative at Payoneer, they said the claim i started with them was investigated, and they found that I had not received the service and reversed the charge from the 3rd party. But since I started a claim with the CC bank that they had to do the reversal on their side. I spoke with CC bank, and they stated Payoneer had denied the claim and stated the charge was valid. Each time I spoke with customer service from Payoneer I was given a different story until finally they said they could no longer help me. They kept the $999 that was reversed from the 3rd party and will not reverse the charge back to me. I feel scamed
Hi Latoya!
Thank you very much for taking the time to share your review. We understand that you are unhappy with the results of your payment dispute. We are really sorry to hear it.
Please note that according to the Terms and Conditions of our service, Payoneer does not provide dispute resolution for payments made using the Payment Request service, though good faith efforts may be extended by us in case of such disputes.
We are sorry for the inconvenience that you have encountered with this situation. We hope that you will be able to resolve this matter with the receiver.
We are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Thank you for your cooperation and understanding!
We wish you a wonderful day!
Shelly from the Payoneer team
Hello, My name is Sachin. I have been into Digital Marketing space since 2011 and made thousands of dollars since then. Specifically, I started Shopify Dropshipping in its early days around 2016. In last 4 years, I have successfully created and sold 9 profitable stores. Currently, I run 2 Shopify Stores which are mostly managed by my team. Along side, I take sessions on Shopify Websites and Social Media Marketing to motivate & teach people to make money online.
Moreover, Fiverr allows me utilize my skills to promote other people business as well as stay updated with the latest eCom trends.
I have had a worse experience with Payoneer. They can block you anytime with no prior notice or no warning. Also, they will not tell you, why you are going to block. So bad... I do not recommend others
All, they will be clashed soon, because of cryptocurrencies.
Hi Qasim!
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Shelly from the Payoneer team
They have little to no customer service and takes for ever to give you funds. Do not use them. When you call the operator hangs up and you can't get to speak with a person. I work online and getting my pay has been a horrible experience.
Hi Britney,
Thank you very much for taking the time to leave a review. We understand that you are experiencing difficulties trying to contact us. We are sorry to hear it.
We would love to check how we may assist you with your issue. Please update you review with your customer ID. We will be happy to help.
Thank you for your cooperation and understanding!
We wish you a great day!
Shelly from the Payoneer team
The Customer Service never get back to you on requests or mails, I tried verifying my account, uploaded required documents but, didn't hear anything in return.
Hi Olasunkanmi!
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this.
We will do our best to resolve this matter for you as soon as possible.
Please provide us your customer ID. This will help us check what exactly happened and see what can be done to fix this for you.
Thank you for your cooperation and understanding!
We wish you a wonderful day
Shelly from the Payoneer team
I got my last payment on Feb. 2nd. Today is Feb. 16th. And I can do nothing with these funds... Nothing at all! Customer support sends me auto-replies, and they are obsolete since they have changed their application. I keep messaging them sending screenshots and explaining the situation, but get no constructive answers. I can't update my bank accounts, for some reason I have reached the maximum, and the single account for withdrawal I have doesn't show up anywhere except my bank accounts, where all I can do is delete it. They said it's because my previous country of residence was Russia so that is why I can do nothing... It makes no sense. As well as you charging me $30 for maintenance when I get no help and answers.
Hi Daria,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this.
We can see that your case is currently being handled by the relevant department. They will send you an email as soon as they will have an update.
We are sorry for any inconvenience this situation may have caused you and we are doing the best we can in order to resolve this as soon as possible.
We hope for your kind understanding and cooperation.
Best,
Shelly from the Payoneer team
This company has not customer service at all for any new customers. Find a better payment solution as this one will let you down and affect your business
Dear Monir,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this.
We at Payoneer are constantly working to improve our customer support. Please kindly provide us your customer ID. This will help us check why this happened and see what can be done to fix this for you.
Thank you for your cooperation and understanding!
Best,
Shelly from the Payoneer team
I am in South Africa and I was selling a fridge for R3000. A Payoneer client Graham Lewis asked to buy the fridge and that was no problem. I was requested to pay R3250 for a pick up agent before Graham Lewis could pay the money I to my account. So I did as instructed and was promised that all the money would be sent to my account by 10am on 30/12/2021. To my shock, o received an email asking me to make an additional payment of R2000 in order to get my money. This is when I realized that they are scammers and they will keep asking me to send more money until I have no money to live. The supposed client Graham Lewis stopped replying to my emails and the Payoneer team has refused to help me with a simple refund. They took advantage of me because I'm a young black girl and left me stranded with no help. If there is anyone wanting to involve themselves with Payoneer I'd advise you to stay away and if anyone sees this and can help me I'd greatly and any help that I can get
Dear Sinegugu,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this.
We have sent you an email regarding your matter, please feel free to respond to it if you need further clarifications. We are always there to help.
We appreciate your feedback and sincerely apologize for the inconvenience!
Best,
Shelly from the Payoneer team
I got email saying my account is Disabled, I got on the phone and a very helpful customer service rep name Julie was very helpful is getting me the information need to resolve the issue.
My issue is varification and it's still under process. I am waiting for it to be resolved. But satisfied with the customer care service.
Efficient when providing resolution. Csr is willing to assist customers, friendly and eager to resolve the queries right away.
This time is great but in future when i receive payment i need best service payoneer provided to me.
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I'm very grateful to have Payoneer as an option to receive my funds. As getting a US bank account is very difficult for persons who are not residents of the USA. It makes doing online business very easy and efficient. However, their customer service is sometimes lacking. This is the only issue I have with them. Otherwise they would get 5/5 stars.
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Hi Stanislav!
Thank you very much for sharing your review. We understand that you are yet to receive your withdrawal and we regret to hear it. We are doing the best we can to resolve it for you as soon as possible.
In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
We have checked it for you and we can see that your case regarding the delayed withdrawal is already being handled by our Bank Transfer Department with urgency and care. We are doing our best to handle the case as fast as possible and will notify you as soon as we have an update.
We are constantly working to improve and truly value your feedback.
We wish you a wonderful day!
Shelly from the Payoneer team