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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Unfortunately, the transactation that was trasnfered to me by sender was cancelled. Payoneer said that this is due to internal error and that the funds will be returned.
It has been 3 weeks, and Payoneer is not able to resolve this issues.
Otherwise, call center employees are very helpful and respectful. But this still doesn't take care of my issue. And i am very frustrated about this.
I am ready to change review when the funds comeback, because otherwise service is very user friendly, help by phone is professional. But losing funds is a big problem, in my opinion.
Estoy muy conforme, Payoneer me resulta una excelente herramienta para mi trabajo
It was a tough situation to get a charge to clear and they provided a one-time pass until I could get the system on my side updated. Of course that was after clearing all the security information, but it was extremely helpful
The rep was knowledgeable understood my problem and gave the best outcome
My interaction with Payoneer has been overwhelmingly positive. The platform's functionality and reliability have consistently met my expectations. While awaiting resolution on an issue, I've found the support team to be responsive and attentive. Although my concern has not yet been fully addressed, I am confident in Payoneer's commitment to resolving it satisfactorily. Overall, I am pleased with the service and look forward to continued positive experiences.
HASTA EL MOMENTO ME PARECE UNA PLATAFORMA MUY SEGURA Y VERSÁTIL, VEO UN SIN NÚMERO DE HERRAMIENTAS QUE ME PUEDE SER ÚTIL PARA ORGANIZAR MIS FINANZAS Y MI NEGOCIO
I was able to call customer service support to have them charged my receiving account from Citi Bank to another account. Awesome experience 👏
Excelente y muy buena. Solucionaron mi problema, muy recomendable.
He usado los servicios de Payoneer por más de 5 años. Es una plataforma confiable, segura y responsable.
Contacted four times and received expert help. The operators are very polite and knowledgeable in their work
She genuinely help the customer like me, it's my first time to call in customer service and I had a great experience.
Дуже задоволений службою підтримки. Наразі усі питання що у мене виникали, вдалося вирішити.
Payoneer gave me a courtesy call to make a follow up on my previous issue was resolved and to also know if I am using their services efficiently as it is a new account.
Tengo desde Marzoque trate de abrir una cuento con ustedes y no han podido abrir mi cuenta por un documento que les he mandado mas de 4 veces y cuando he llamado me dicen la razon. PORQUE ustedes NO PONEN LA RAZON POR LA QUE LO ESTAN RECHAZANDO yo entiendo que en la pagina esta la informacion pero nadie me dice porque de las regla no me lo estan recibiedo la informacion ya mande todos los papeles ya sin lo errores y aun no me han resuelto. He preguntado poque no hay dinero en la pagina donde ellos me dieron, Para revisar la pagina, pero no tengo fondos. Hay muchas personas en el trabajo en donde yo laboraba que estan en la misma cituacion que yo pero ellos si tienen fondos en es pagina y no me han podido explicar porque me dicen que llame a mi tabajo y ellos dicen que eso ustes lo resuelven.
Porfavor resuelvan esta cituacion que si pierdo ese diner creo que lo justo es que ustes me lo renbolsen
Customer service is important for people because if anything we can't understand we want ask to them only
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