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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Payoneer has been a blessing for me. I love their service overall. It's convenient, reliable, and user-friendly. Whether it's receiving payments or making transactions, Payoneer has made it easy and hassle-free. I highly recommend it to anyone looking for a trusted financial service provider.
Good- Questions were answered.
Customers service representative were very understanding, clear and precise
Aplicación sencilla completa y recomendable. El servicio de atención y ayuda al cliente es muy completo, amable y solucionan el inconveniente en un tiempo razonable.
Dear Manuel,
Thank you for your kind words about Payoneer! We truly appreciate your support and are glad that our services are meeting your needs.
Best,
Laura, from the Payoneer team
El caballero con el que hablé fue muy servicial e involucrado.
The customer service representative was able to assist me with my account queries.
Good, and the issue was resolved. Customer rep. Was very efficient and supportive.
La atención es muy buena y el chico que me ha atendido está muy bien entrenado, ya que me pudo responder todo!
Muchas Gracias Payonner!
They always answer the phone, and have a solution for everything and have answers to every question. Easy to deal with, and always available.
Highly recommend! Been using them since 2019 for my Fiverr and Upwork withdrawals.
Excellent. This is a good application. And I trust it. Because it is 100% trustworthy.
I need to get my accounts information and she walked me through the whole process and was really nice to me
So far I have no regret joining payoneer cause they make life easy
I have been a client with Payoneer since 2010, each and every time I love you more... Keep the work up guys... al my wishes to be always on the top
I called all the way from Jamaica and was able to get through easily without alot of prompts of VRUs. The gentleman I spoke with was thorough. Really good service.
Deberían mejorar el estado de aprobación, toca esperar mucho para aprobaciones y pasan los días hábiles y no dan respuesta
It was fast, reliable and efficient. I would recommend everyone to use Payoneer
Gracias a esta aplicación logró hacer mi trabajo más facil
Unfortunately, the transactation that was trasnfered to me by sender was cancelled. Payoneer said that this is due to internal error and that the funds will be returned.
It has been 3 weeks, and Payoneer is not able to resolve this issues.
Otherwise, call center employees are very helpful and respectful. But this still doesn't take care of my issue. And i am very frustrated about this.
I am ready to change review when the funds comeback, because otherwise service is very user friendly, help by phone is professional. But losing funds is a big problem, in my opinion.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elius,
Your positive feedback means a lot to us! We're always working to provide the best possible experience for our customers, and it's rewarding to know that we're succeeding. Thank you for sharing your thoughts and for choosing Payoneer.
Best,
Laura, from the Payoneer team