On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I'm pleased to have a USD account, even though I'm outside the US, and to be able to make payments online and receive payments.
Takes to long for a 2 step verification and sometimes does not even work
Amazing experience, they helped me so much with my problem and they answered all my questions regarding my problem
The credit card should have arrived by the end of May. I contacted the assistant who was very helpful and helped to resolve an issue.
I had very good experience speaking to the payoneer representative and she handled my query very calmly and attentively.
Desde cuando la uso solo tenia buena experiencia,nada es perfecto pero siempre hay mejora y esto es bonito con esta app. Cuando hay algo para soliucionar es facil llegar a servicio al cliente y la gente en español estan super amable y siempre me han ayudado encontrar la mejor solucion.
Easy to use but my only issue was not being able to recover my old account but everything is great so far starting over and the approval is must faster than the first time.
Muy buena atencion, resolieron todas mis dudas, soy nuevo en este tipo de cuentas y se agradece bastante contar con ayuda de este tipo y mas aun con gente que te tenga paciencia para resolver tus dudas.
I don't have personal experiences, but I can tell you about Payoneer based on what I've learned. Payoneer is a financial services company that offers online money transfer and digital payment services. It's often used by freelancers, businesses, and online sellers to receive payments from international clients or platforms like Amazon, eBay, and Upwork.
They are fast and reliable I love the way how they give you multiple options to reach out to them
The payoneer representatives they were very caring and professional.
It was good I have a good experience with the customer service representative
They charged me more than enough for tax and all I get is a poor customer service,most of my clients complained about delay in payment and it really affect my business.Please work on the customer service department and anyone having similar issue with tax or delayed payment and are in need of urgent funds should contact Fundreclaimer they help with just anything
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aner,
Thank you very much for your review. We are really sorry to hear that your matter took longer than expected to be resolved.
Right now, we are receiving an increased number of inquiries, which unfortunately may lead to a longer wait. We truly appreciate our customers' understanding and cooperation in this regard. And of course, we are doing our best to shorten the wait for you.
At Payoneer, we are constantly working to further improve customer experience. We know we can always do better and are committed to doing precisely that. We genuinely appreciate your feedback that helps us grow!
Best,
Leo from the Payoneer team