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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I lost my card, and the customer service guy was so fast with solutions, he even helped me with problems I didn't know I had. He made sure everything was clear and understandable, I received his emails and replies soo fast. Chris, thank you, boy!
Me ayudaron con el problema de verification code. Pude entrar a mi cuenta de payoneer
Muy buena atención. Muy atentos y súper prácticos.
Lo cierto es que nunca tengo problemas con la plataforma, cuando tuve alguno fue por que alguien hizo mal un pago pero no involucra el servicio de Payoneer.
Excelente atención al clientes.
El calor humano para con el cliente siempre es muy importante en todo servicio que las compañias brindan. Entiendo las nuevas tecnologias y los chat bots pero el calor humano es irremplazable
I did multiple mails but there was no response. So, I called Payoneer and they resolved my issue within minutes.
I had some trouble in the past with the customer service but today I spoke with 3 of the most amazing caring and helpful men that together they resolved my problem in a day like I knew they could.
Muy agradecido, se pudo solucionar el inconveniente que estaba padeciendo
Impecable atención telefónica. Solucionaron mis dudas en forma amable y eficaz
Pero cuando te sale uno como Saul, te tranquilizas y te vuelve la paz
Cs representative name Mary, was very helpful. She understands my issue, and willing to help me.
Payoneer ha sido increíble durante los últimos 3 años que lo he estado usando, su servicio de atención al cliente es super eficiente y amable.
Me atendieron rapido y resolvieron mi problema. Muy conforme con el servicio recibido
After trying to use my card in a online site, the purchase was not concluded and my funds were blocked. I had to call Payoneer to solve this issue and the attendant was very helpful in solving it.
Great customer service and the entire staff I was connected too were very helpful from phone to live chat
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members