PayoneerReviews 10,226

Stay away from these people. You will lose your money. They were charging me $16 to make an atm withdrawal and they couldnt explain to me wehre their fees came from. To keep sending me a copy and paste response to their pricing and fees page. The fee should have been $3 from my atm + $3.15 from their fees. So I ask them, where did the extra $10 come from and they sent me again to their pricing and fees page that only shows the $3.15 that I already explained to them in the original message. $#*!ing thieves. If I had the power, I would sue them. I keep asking them where did the damn $10 extra you are charging me coming from? And they wont answer. $#*! them. I'm using Transpay instead. MUCH BETTER service and they wont steal your money

I used payoneer to make one time payment. I don't have their CC or account, I just needed to make one time payment to a seller. I waited 2 business days for their reps to contact me for more identification, 4 more business days for it to get approved, and 2 more business days for the payment to be actually complete. When I called them to ask if there's any way to expedite the process, this black female rep sounded REALLY PISSED. But I tried to be nice to her and thanked her anyways and she $#*!ing hung up on me. THERE'S REASON WHY I USED PAYONEER, JUST TO MAKE THE PAYMENT EASIER AND FASTER. That's why we pay them extra service fee. I am never using this $#*!ty thing again.

Just as everyone else said... I could't even get a card, when I finally got a supervisor on the phone, she acted like it never happened before, than I get to this site and learn that this is their method of operations... during our conversation we learned that my funds was not being transferred correctly. Payoneer placed all the responsibility on me to get the situation resolved, which I thought was strange. When you buy defected products from Walmart you don't call the manufacturer, you contact Walmart. This was a baseless argument with Payoneer. First they wanted a print-screen of my earnings, I sent it but it was insufficient, they wanted a print screen of my account page because it had my name on it, I sent it but it wasn't a clear enough indication of my money transfer issues, they needed my invoice next all of the sudden. Its been a nightmare dealing with Payoneer. I know that business isn't perfect. I'm trouble shooting right now, so i'm expecting problems. What Payoneer embodies is deeply troubling. They disregard your concern with a eerie nonchalance that just screams we don't give a fu_k. But the problem here is that they have a responsibility to perform ethical business... but they're perfectly comfortable with under-serving their customers, its evident that this attitude pervades every company intricacy. Payoneer is the absolute worst company that I have ever encountered.

With more and more people doing business online and many persons working at home for international businesses the need has arisen for people to use international credit and debit cards to transfer and receive cash payments. There are also professional and small businesses looking to get paid by international companies and marketplaces. There are also enterprises or online marketplaces looking to transfer money to beneficiaries internationally so companies like Payoneer are doing a good job.

I must comment though on the fees structure that they have. I think the fees are ridiculously high. Let me just quote some of them to you: Annual Account Maintenance is a cost of twenty-nine dollars and ninety-five cents ($29.95) this is withdrawn from your available balance. A Card Replacement is twelve dollars and ninety-five cents ($12.95). An ATM Withdrawal or Cash Disbursement (via bank teller or in store) is three dollars and fifteen cents ($3.15) per transaction. Whenever you request a withdrawal and it is declined you pay one dollar ($1.00) An asterisk is placed at the bottom of their fee structure to make you aware of the fact that there is a fee for transactions originated in a country outside of the country of issuance OR in a currency different than the card currency above all fees assessed by MasterCard, the one that I have. I do hope there are no more fees Payoneer.

I mean what do you really get at the end of the day. I am not really bashing Payoneer because they really delivered the card to me in record time. I have not used the service yet, so I am yet to see what they really offer but, come on Payoneer do better than that with the fees. This is an economically hard time and we need some of the money too. Isn't that the reason we do all we can to make a living, and the reason we need businesses like yours to help you to stay in the marketplace too? Please leave some of it in our pockets Payoneer and review your fee structures. Thanks.

I would advise that people DO NOT do business with Payoneer. I used their service to receive $38. Signed up but no card arrived - They tried telling me that I'd lost it and have to pay $12 for a new one. After some arguing they agreed to send out a new card. Card arrived, I transferred the $38 but this cost me $5. BUT THEN (because it's cleverly hidden in their Terms & conditions) they charged me $29.95 extra as an "annual account fee" and I received a mere $2.95 of my $38 - Thanks a lot Payoneer, you misleading thieves.

Just what I needed for my international business. Easy to work with. Their customer service is great, and quick in responses. Fees are minimum, just 1% to transfer to US Account.
I am highly recommending them!

It is more than 2 month which I am waiting for my card to be delivered, I wasted a month for the firs card and then they asked me to request for a second card as the first one never been delivered. Again after more than a month, the second card not been delivered. Now they ask me to deposit some money to my account to make them able to issue a second card and I have to wait another month for it. How on the earth is it possible to ask some one to put money on an account which he/she has no card to withdraw the money? And they ask to pay for DHL fees for faster delivery. IT is their mistake, they could not do a simple delivery! How they can help you with banking? I'll look for an alternative way of getting paid and will close my account with Payoneer as they are a mess!

I don't even want to give 1 star. My husband has been trying to get commission transferred to his bank account for 3 weeks- and its a frickn joke. Everything we send them is not right yet they cant really tell us what else they need. We need 1 correction on his application to be approved and they wont change it. It was a honest mistake. ( He used his middle name that he goes by instead of his legal first name) Their last representative told us to "move on and create another account with our company and start "fresh". So pretty much told us we will never get any of the money we earned. Worst part, I have my own Payoneer MasterCard for a business I work for as well and Payoneer cancelled my card due to suspicious activity. THEY put a hold on my card- than charged me $9 to send me a new one and now its been 5 weeks and no card yet :( There goes all our hard work to have some extra spending money for our children's Christmas. Overal BAD experience and we have filed 3 complaints to our company relations and I hope they dump Payoneer all together.

Payonner exchange rate sucks for India,
Check http://community.payoneer.com/discussion/*******/very-low-exchange-rate-used-to-transfer-my-latest-payment?new=1
Maybe they will delete the topic so this is my post over there.

HI

I recently asked the payment from fiverr and got very less exchange rate and I asked them in support and got their reply as
"The Global Bank Transfer fee in your local currency is $3 per transfer.
The currency exchange rate is 2.75% above mid-market rate at payment transfer time."
Pretty unprofessional and they did not understand my query.

That day exchange rate was 1 US Dollar = 61.94 Indian Rupee
http://prntscr.com/5c6bom

Payment Amount: $1041. 00
Transfer Fee: $3.00
Amount Transferred: *******. 28 INR
Proof: http://prntscr.com/5cprzx

This is no where make near the exchange rate.

$1041. 00 - $3 = $1038
*******. 28/1038 makes 53.20 INR per US dollar?

SO AVOID PAYONEER.

Boo! It took me a more than a month just to change my account details. Their representatives just keep on saying that the documents I provide are incorrect, did not even give me the actual information they need. They just keep on passing back my documents, saying it's not what they need. Been going back and forth to my bank! Such a shame. Creates a lot of hassles both on my part and my bank, I also have other businesses to attend to aside from wasting time talking to them!

I have been a very happy payoneer customer until the day my account was blocked.
I am working as freelancer and most of my customers use to pay to my paypal account which then loads the money to my payoneer card, every thing was ok until the day I changed my password. My account was blocked so I called customer service and they asked me several questions to verify my ID and I answered them all but one question which is the secret question. As a matter of fact the secret question I had from payoneer once I registered to their service was about what time of the day I was born. And the answer is morning time, I have a screen shot of my screen when I made my registeration first time so I answered according to that and the support guy from the phone said wrong answer and then hangup on me. I called again and they said my account is closed and payoneer can't have a business with me. I tried several other calls and exchange of emails, and they always have one answer. We are sorry we can't have business with you.
I am very angry now because my business is suffering from this and I felt really bad. I am deeply sorry that payoneer deals me that way and caused me much trouble.
I would advise any one using payoneer to be extremely cautious with payoneer and try not to give them any reason to close your account. Other than this sad story of mine I would have said that payoneer is a perfect solution for some one in a situation like mine.
The worst part of all is that I have an affiliate program with them and I use to bring good money using it and now I can't make money for the work I've done.

Terrible customer service! Inadequate replies to my requests for the return of a security deposit I gave them for my daughter's Birthright trip. Couldn't give me a credit on my charge, couldn't complete a bank transfer and then - yes, the check's in the mail! NO, it wasn't and now 6 months later they are looking into it?
So frustrating, and par for the course it's been on me to stay on them to try to get my refundable deposit returned... still trying!
KarenK

Totally not impressed at all with this so called business. They declined my withdrawls to my checking account the only 2 times I have tried to withdrawl, I checked my information and everything matches. I call them and they have no clue what I am talking about but I have emails from them stating they will not transfer. She asked me for my phone number because she is clueless and is going to call me back... that was over an hour ago! I guess I should have asked her what day or year I was going to get a call back. I replied to one of their emails, I got a reply back that I should get another reply back in 4 business days. I am so taking all of my money out of this crap whole and closing this account! Don't waste your time or your money on this!