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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

We monitor reviews for authenticity

Viet Nam
1 review
2 helpful votes
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Payoneer is my life
February 20, 2017

I signed up in November 2016, through my friend. They aren't perfect, but not that terrible as many people here say. I truly think that Payoneer is the best payment solution that I have experienced. I love Payoneer because I can get my money so fast, Payoneer is my life <3

Date of experience: February 19, 2017
Viet Nam
1 review
2 helpful votes
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I'm really happy to use Payoneer for my business in 2 years. It's very convenience for global business. Every transaction is so fast and safety. So I'm very sastisfied with the Payoneer service. Let's use and feel how good it is.

Date of experience: February 19, 2017
Ukraine
1 review
2 helpful votes
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I'm happy to use Payoneer for 5 years. The service that Payoneer provides is very useful for me. I use it for receiving my freelance earnings from various companies and private clients. So I'm very satisfied with the Payoneer service.

Date of experience: February 19, 2017
Illinois
2 reviews
4 helpful votes
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Terrible customer service
February 17, 2017

Having called several times to answer a simple generic question regarding their website, I gave up. Very unhelpful and rude customer service I've ever come across when dealing with businesses.

Date of experience: February 17, 2017
Payoneer P. Payoneer Rep
over a year old

At Payoneer we are commited to a high level of service, and I appoligize had it not been the case with you, Shaila. Please see my private message.

Indonesia
1 review
1 helpful vote
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This is the easiest/cheapest/fastest and most reliable service to start building your business on Amazon, espesially if you are from a country where you can not (or do not want to) withdraw you finds directly in local currency.
It will fully serve your business and personal financial needs!
I just do not know any other service like this, so it is definitely 5 stars for me!

Date of experience: February 16, 2017
Argentina
1 review
1 helpful vote
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I used the payoneer service since 2009. It was a very big solution for me since it allowed me to receive money from my clients and withdraw it from any ATM in the world. I live in Argentina and the options here are not many. That's why I am very satisfied with the Payoneer service.
Sebastián

Date of experience: February 15, 2017
Algeria
1 review
5 helpful votes
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I don't recommend Payoneer to anyone because they will close your account in future without any reason, also they will reduce their services with the time (eg: Make a Payment) and they will never give you the reason, so they are not professional!

Date of experience: February 14, 2017
Payoneer P. Payoneer Rep
over a year old

Hi Paul, please be advise that according to Payoneer's policy all Payoneer account must be in line with our terms and conditions.

Philippines
1 review
3 helpful votes
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Our team here in the Philippines have actually started using Payoneer last 2016 and is by far the best financial service provider we have worked with online.

#1 Because it has the highest forex rate compared to our other providers.
#2 It is the fastest provider available. Online withdrawals to Philippine banks are usually received after 2-3 business days. But with Payoneer, we withdraw in the morning and receive our earnings in the evening. Nothing has been better than that. We receive funds on the same day.
#3 In reference to #1 with the high forex rate, its like we no longer pay for transaction fees like withdrawal fee or bank fees.

All of us in the online and BPO marketplace in the Philippines only want the best in terms of receiving our hard earned paychecks, combined with fast delivery simply means Payoneer is the BEST!

Date of experience: February 13, 2017
New Zealand
1 review
4 helpful votes
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Im a freelancer from Argentina, my country has many difficulties when it comes to banking, so I opted for Payoneer and it literally saves me. Now I can work wherever I want and receive money from my clients from everywhere, also I can Shop online or use it as a debit card. I ve been travelling in Asia, america, Europe and Oceania and Payoneer works for me EXCELLENT in every place. I highly recommend it.

Date of experience: February 12, 2017
Philippines
1 review
7 helpful votes
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Its been a week when I made the request for a bank withdrawal and my money has not yet been transferred to my account. Been emailing customer support but got no response. Chat support was worse... No one was available. Needed that money this week. Where is my money?!

Date of experience: February 10, 2017
KR
1 review
4 helpful votes
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Ive been using Payoneer for 2 years, and didnt have any critical issues and satisfied with the minor currencies and not looking for alternatives. Highly recommended service from paying to receiving currencies. Slightly slow Customer Service but improved lately and stabilizing.

Date of experience: February 6, 2017
KR
1 review
3 helpful votes
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Payoneer made business easy and fast. Satisfied with fast processing payment and withdrawal. Convenient with US dollars, pounds, euros, yens, yuans.

Date of experience: February 5, 2017
Bangladesh
1 review
5 helpful votes
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In Bangladesh, we face a lot of problems with payment gateways, Payoneer is a name of relief for us here. Payoneer has been providing extra ordinary services from starting. I have been using Payoneer for last 6 years and I am a happy client of them. Most of the cases, where there is no other option for me to make payment, Payoneer saves me. Its flexible, easy to use and user friendly. I believe, Payoneer will keep providing the best service as always in future.

http://seoviser.com
Date of experience: February 5, 2017
Viet Nam
2 reviews
3 helpful votes
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As a founder of Cactusthemes.com and Lunartheme.com, working in online industry for more than 10 years, Payoneer is the most professional processing service provider I have cooperated with. Thanks to your great support, we had more happy customers as all transactions are proceeded smoothly. Highly apppreciated and thank you for all - Payoneer.

Date of experience: February 3, 2017
Turkiye
1 review
0 helpful votes
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Terrible Service
February 2, 2017

Please never use this service
They do not response on time and Thier web site does not wor properly
People make payment with their credit card They still want decument from the people again, They do many things to system not to work

Date of experience: February 2, 2017
Viet Nam
1 review
2 helpful votes
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I am a Vietnamese user and I have been using Payoneer for 2 years since I started my online business. What I love about Payoneer is its fast processing payment, that I can instantly receive my income to Payoneer account, withdraw to my local bank or use the master card. I attended Payoneer Forum in VN, and I really see their effort in helping Vietnamese community go globally. Thanks Payoneer!

Date of experience: February 2, 2017
Viet Nam
1 review
3 helpful votes
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I love Payoneer
February 2, 2017

I love Payoneer because I can get my money so fast, influently. In 2017, I want Payoneer will improve 2nd security in transfer money from my account to another account.

Date of experience: February 2, 2017
Viet Nam
1 review
3 helpful votes
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I have just used Payoneer for some months, but i satisfied because the good service, enthusiastic of supporter, and my money safe and transaction fast! Thank you PO!

Date of experience: February 2, 2017
VE
1 review
2 helpful votes
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When I discovered payoneer all my problems to work online were effectively solved.

In fact, until now I don't know any other service like Payoneer, they make it possible for you to work on what you want and wherever you want. :)

Date of experience: January 29, 2017
Pakistan
1 review
4 helpful votes
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Payment Status
January 30, 2017

I was using the banks wire-transfer from the last 5 years. This month i have tried payonner for my payment transfer. Payoneer sent me email on 4th Jan that we have received your payment and it will be transfer in your bank account within 3-5 business days. Its almost one month passed they dont know the status of payment. Where it has gone. I am keep on sending emails, live chat and phone calls but no satisfactory reply. I am really worried about my payment. As its more than $ 5000.

Date of experience: January 29, 2017