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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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You have the best live chat agents, very professional. They are very swift and always provide great service. Thanks to all of them.
Customer service is great! They are professional, and help you quickly and efficiently. The money service is great also. It's easy to make a change on your account. They make receiving international payments a breeze.
He was easy going very polite I wish all your agents made me feel welcomed as he did. He helped me with my issue and resolved it. Thanks again.
Used support service 3 times so far and every single time the issue was resolved and the support was very kind and patient.
Amazing service, every time I have a question or any concern they answer as fast as possible and with very detailed information!
He is a helpful person, even if my English is really bad,, he was calm to clarify all my question, really a good guy, thanks:-)
A way to solve the problem of the account by means of quick chat suggestion should have access to communicate with the security department so that everything is even faster
This problem occured twice. I hope you will solve it quickly and give me a feedback, so I don't have to call again. Many thanks!
I was very glad to use payoneer customer services for more than 4 year. I recomment it to firms and friends.
Not only the service but the customer support is brilliant as well, I highly recommend Payoneer. I would have rated a 10 start if there was an option:-)
The customer service was great she was polite & kind, I didnt have a problem & appreciate the professionalism..
Costumer care and your service was vary good, i hope you all the best, i am thinking to connect my companies with your service also if your busniess fess is acceptable
This is very good platform for online business to collect your payments but i want to advised to payoneer team that focus on quality and speed to solve the customers problems overall it is great to work with.
My payment problem is still and the transaction was occur may 12 and now june 13 but no work on my problem just irritating me continually.
Thanks
I am very happy with your customer service. Your service is really great.
I am happy to serve you. I want to be with you all the time
It has been working great for online entrepreneurs like me... Thank you payoneer... However, i wud suggest decreasing the commission you take for every transaction on ATM and POS
The CS was timely but couldn't help my situation at the moment because I was told to wait for few business days which is possibly going to affect me. But all through, it was awesome
As I was new to Payoneer, first I wanted to check if their service really works, so I made a few payment requests and tried to settle with my credit cards, none of that worked. Hence I contacted Payoneer several times and after few months they informed me that it was caused by domestic payments which they have disabled. After thinking it through, I decided to send payment requests to my real clients abroad, and the day I logged on to do this, to my shock, the request payment menu was gone from my screen. And when I asked from customer service they told me that the feature had been turned off from my account. I was more than surprised, they just turn off features without even telling me and further I was told that the decision will not be reversed. So does that mean it is possible when you have thousands of dollars on your Payoneer account, and one day when you login, Withdraw funds menu is gone from your screen and when you ask customer service, they tell you that although you have thousands in your account, withdraw funds has being "turned off" from your account and that decision will not be reversed. What would you do?! I was under the impression that this is 2018 where people and companies are more civilized than this when it comes to giving online services. PS. I had to give one star because I was unable to submit this review without giving at least one star.
It has been awesome experience on this platform. I am always happy to use payoneer. I will always recommend this platform. I started using payoneer since 2017 and till date, I have remain a happy customer. Nice job guys!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members