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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Initiating payment
June 16, 2018

Good money transactions when compared to other platforms and definitely i will use this service for my upcoming payments. I will recommend everyone of my friends.

Date of experience: June 13, 2018
Nepal
1 review
0 helpful votes
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Great service
June 16, 2018

It was great experience. I prefer everyone to join payoneer as banking partner.The costumer service is also great. I am likely very comfortable with this and hope it will run as it is in further future. Thank you!

Date of experience: June 12, 2018
New Jersey
1 review
0 helpful votes
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Very Good
June 16, 2018

Good service very polite. Recommend to everyone. And easy to contact with your team. During waiting should be play lite music in the background.

Date of experience: June 12, 2018
Bangladesh
1 review
0 helpful votes
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Helpful.
June 16, 2018

The person was nice and really helpful. The only downside was to wait for a long time to get to her.

Date of experience: June 12, 2018
Bangladesh
1 review
0 helpful votes
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Great at all. Very helpful I got. From 1st to last I got very helpful and quick response. It was really a great experience. I am satisfied.
Reference Number: **************

Date of experience: June 12, 2018
Virginia
1 review
0 helpful votes
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Great customer service rep
June 16, 2018

My rep was extremely professional and courteous. She deserves promotion. I wish customer service was like this all the time with every company.

Date of experience: June 12, 2018
Canada
1 review
0 helpful votes
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Great customer service
June 15, 2018

I received great service today from the agent and step by step instructions for the issue that I was having with my new account.

Date of experience: June 12, 2018
India
1 review
0 helpful votes
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Slow in Processing
June 15, 2018

Its taking too long to receive a payment. Expedite fast in approval and remitting. Otherwise it is fine. And do not send back the payment.

Date of experience: June 12, 2018
Bangladesh
1 review
0 helpful votes
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Satisfactory service
June 15, 2018

The customer service is really the best. I would like to provide five out of five.
I wish the good luck.
Thanks a lot.

Date of experience: June 12, 2018
Nigeria
1 review
0 helpful votes
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Helpful
June 15, 2018

He was nice and helpful. Good fellow.
He was attentive to my issues. Definitely nice customer support.

Date of experience: June 12, 2018
Pakistan
1 review
0 helpful votes
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Very best costumer service
June 15, 2018

Every time i contact payoneer my issue got resolved i never get disappoint if i have problem i just call them and they resolve it for me

Date of experience: June 12, 2018
Bangladesh
1 review
0 helpful votes
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Payoneer is is a very fast gateway to receive your money. And this is what you need to grow your business, fast!

Like I said, One stop solution to global online business. :)

Date of experience: June 12, 2018
VE
1 review
0 helpful votes
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I had some troubles with the shipping of my card, but they have been a great help!

All the people I know who use Payoneer have had great experiences with them.

Date of experience: June 12, 2018
Bangladesh
1 review
0 helpful votes
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Edwin helped me a lot to resolve my issue. I really liked the services of the support team. It was really really helpful. Specially Edwin was awesome.

Date of experience: June 12, 2018
Florida
1 review
0 helpful votes
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Customer Service
June 14, 2018

My customer service representative was fantastic. Very thorough, patient and considerate. Resolved the issue with ease.

Date of experience: June 12, 2018
Montenegro
1 review
0 helpful votes
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Recommendation
June 15, 2018

Clear and simple. Transparent expenses. Worldwide usable. Professional and patient agents. Highly recommended.

Date of experience: June 12, 2018
Pennsylvania
1 review
0 helpful votes
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Terrible Paying Platform
June 14, 2018

This platform sucks. Not recommend. It is not like paypal or transferwise where you can send money to another company or any individuals at any time.

Date of experience: June 12, 2018
Egypt
1 review
0 helpful votes
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Great service
June 14, 2018

I have called the customer service of payoneer it was great and a gentleman was trying to help me thank you

Date of experience: June 12, 2018
Nigeria
1 review
0 helpful votes
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Good Always
June 15, 2018

Payoneer service is certainly second to non. Timely and always ready to assist, everytime.

I would recommend for every freelancer

Date of experience: June 12, 2018
Bangladesh
1 review
0 helpful votes
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Payoneer support Experience
June 14, 2018

It was amazing! I really appreciate their support. I forgot my card pin and contacted support to reset. The support was very helpful to me.

Date of experience: June 12, 2018