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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Rang with concerns that account had been hacked and Sophia was reassuring and efficient in dealing with the issue.
At first its hard to connect to the customer service but once you talked to them they were very nice, polite and accomodating to all your concerns.
Very good, easy transitions, unfortunately you can't request payments anymore, but exept this little inconvenience very good overall experience.
Payoneer has been doing fine and improving day in day out.
I expect more improvements from every aspect of their customer service departments.
They have really helped me in my business!
Amazing and very helpful. They are prompt at their service and always there to assist you every step of the way
My Rep. Was courteous, and knowledgable of my situation and made my request easy, fast and simple. With only one try he gave good instructions as to what he was going to do and what i needed to do to resolve the situation.
Best customer service in the world and warren was really helpful and he answered every question i asked him and we have a bit of an conversion
I'm unable to recall the thoughtful representative who assisted me... but I would like to thank her for providing me with excellent service and ensuring that she would assist me! Honestly she made my horrible situation seem bright! Thank you so much!
They were very quick to respond to my enquiries, customer service was awesome. I'll definitely be using payoneer for a long time.
Was very pleasant and helpful. Got the answers that I was looking for. You have a good team. Thank you for all the good work.
Since 11-Jun-2018, I have been following up with Payoneer USA and Philippine team on my request.
Total of 8x follow up via phones, email and Skype but with no response at tall as of today (30-Jul-2018). >1.5 months already!
- 1st, 2nd time: follow up with Payoneer customer service via email
- 3rd, 4th, 5th time: follow up with Moniqueav (2x Skype message and 1x calls) (Philippine Team)
- 6th time - email follow up with Maya William (Philippine Team)
- 7th time - Call Payoneer customer service in USA on last week
- 8th time - Call Payoneer customer service in USA today (30-Jul-2018)
This is horrible service from Payoneer
Payoneer has awesome and professional customer support who are willing to help customers whenever needed. Ofcourse they provide the best service to online payment transfers, too. Payoneer rocks!
Thanks for all the services that you provide us,
Thanks for all the services that you provide us,
Thanks for all the services that you provide us,
Thanks for all the services that you provide us,
Thanks for all the services that you provide us,
It was refreshing to get a customer representative with good customer skills... hes good with identifying the issue and putting the customers concerns at ease, good manners... great customer service
Overall ver good experience apart on one occasion. It was not particulary bad it was not that good as well, operator seemed to be not pleasant as well as he tried to influence my choice in a way
Thanks for promt call answering and effective and efficient help ordering new card through Payoneer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members