Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
En cuanto al personal son Excelentes profesionales, son muy amables y cortes, en cuanto a la plataforma como tal, apenas es que la voy a empezar a usar, pero por los momentos me ha causado una muy buena impresion.
Very helpful and very clear to their instructions and they response rapidly... and very accommodating as well...
I enjoyed the amazing service of an amazing man named Nadav, showed professionalism, tolerance and knowledge, thank you very much.
Great Service! Working on changing my account to my local bank in Central New York. Relocating from Switzerland to the USA.
Everything is simple. Great and friendly support agent, she took my inquiry really quick and fixed my problem.
Such very good experience with Payoneer. Their conversion rate is soo good. I really thanks to Payoneer for the support and services.
Although my english is not perfect neither I am english speaker, the person with whom I talked was very polite however I had some difficultes in understanding her english with her prononciation which was not very understandable enough when talking fast. So I asked the points I did not understand and she managed to speek slowly which is a good point.
Good support and solved my issue quite well. But Payoneer needs to work on in minimizing the response time in Live Chat option. Excessive waiting time there.
Need Improvements.
With payoneer, we are now able to receive and withdraw payment from US quickly, this helps a lot for my small business, and it is growing fast. Highly recommend!
I think the service is very polite and also easy understanding i will like to appriciate more to the services and the workers they are all doing a very good jobs on it
I could never believe such reliability with my financial transactions as I could since I hold Payoneer card in my wallet. Their customer support team would always be there to fix your issues without any hassle.
Payoneer is my wallet buddy on go!
They help me My Problem & what I need to do, very Past to send & receive money. When l call in Payonner automatically they Give Very Good services. Thanks, Payonner.
Very excellent service, my English is very poor but her helped me, thank you ssoooooo much, i ll use again
I have requested to block my bank account which is locked. The representative is going to send me the email to request for account change, though i have not yet received the email. Hope i will get it in a while. Overall good support.
Coconut Inn was the perfect place to relax, and the staff was very friendly and accommodating.
Amazing location! Room filled with everything you need from microwave, to fridge, to cutlery!
Amazing extraordinary services companies like these should have best future.
Everything is setup by them very fast in no time.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.

