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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

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VE
1 review
0 helpful votes
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Son excelentes
September 21, 2018

En cuanto al personal son Excelentes profesionales, son muy amables y cortes, en cuanto a la plataforma como tal, apenas es que la voy a empezar a usar, pero por los momentos me ha causado una muy buena impresion.

Date of experience: September 18, 2018
Philippines
1 review
0 helpful votes
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With Payoneer
September 21, 2018

Very helpful and very clear to their instructions and they response rapidly... and very accommodating as well...

Date of experience: September 18, 2018
Nevada
1 review
0 helpful votes
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Very kind
September 21, 2018

They are Very kind and warm attitude.
It was good to call and get help.
You do not have to hesitate calling them ask them and get help.

Date of experience: September 18, 2018
Israel
1 review
0 helpful votes
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I enjoyed the amazing service of an amazing man named Nadav, showed professionalism, tolerance and knowledge, thank you very much.

Date of experience: September 18, 2018
Switzerland
1 review
0 helpful votes
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Current Review changing banks
September 20, 2018

Great Service! Working on changing my account to my local bank in Central New York. Relocating from Switzerland to the USA.

Date of experience: September 18, 2018
Tunisia
2 reviews
0 helpful votes
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I appreciate your service
September 20, 2018

Everything is simple. Great and friendly support agent, she took my inquiry really quick and fixed my problem.

Date of experience: September 18, 2018
India
1 review
0 helpful votes
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Very good experience with Payoneer
September 20, 2018

Such very good experience with Payoneer. Their conversion rate is soo good. I really thanks to Payoneer for the support and services.

Date of experience: September 18, 2018
Kenya
1 review
0 helpful votes
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Great
September 20, 2018

Payoneer is very convenient and they try their best to understand and meet the needs of their customers.

Date of experience: September 18, 2018
Belgium
1 review
0 helpful votes
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Customers service
September 20, 2018

Although my english is not perfect neither I am english speaker, the person with whom I talked was very polite however I had some difficultes in understanding her english with her prononciation which was not very understandable enough when talking fast. So I asked the points I did not understand and she managed to speek slowly which is a good point.

Date of experience: September 18, 2018
India
1 review
0 helpful votes
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Good Support
September 20, 2018

Good support and solved my issue quite well. But Payoneer needs to work on in minimizing the response time in Live Chat option. Excessive waiting time there.

Need Improvements.

Date of experience: September 18, 2018
China
1 review
0 helpful votes
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Great tool for small business
September 21, 2018

With payoneer, we are now able to receive and withdraw payment from US quickly, this helps a lot for my small business, and it is growing fast. Highly recommend!

Date of experience: September 18, 2018
Italy
1 review
0 helpful votes
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Its good
September 20, 2018

I think the service is very polite and also easy understanding i will like to appriciate more to the services and the workers they are all doing a very good jobs on it

Date of experience: September 18, 2018
Pakistan
1 review
0 helpful votes
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Payoneer is my financial gaurd!
September 20, 2018

I could never believe such reliability with my financial transactions as I could since I hold Payoneer card in my wallet. Their customer support team would always be there to fix your issues without any hassle.

Payoneer is my wallet buddy on go!

Date of experience: September 18, 2018
New Jersey
1 review
0 helpful votes
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They help me My Problem & what I need to do, very Past to send & receive money. When l call in Payonner automatically they Give Very Good services. Thanks, Payonner.

Date of experience: September 17, 2018
Sri Lanka
1 review
0 helpful votes
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Very excellent service
September 20, 2018

Very excellent service, my English is very poor but her helped me, thank you ssoooooo much, i ll use again

Date of experience: September 17, 2018
India
1 review
0 helpful votes
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Polite support
September 20, 2018

I have requested to block my bank account which is locked. The representative is going to send me the email to request for account change, though i have not yet received the email. Hope i will get it in a while. Overall good support.

Date of experience: September 17, 2018
India
1 review
0 helpful votes
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Excellent
September 20, 2018

I have received nearly 10 payments via payoneer from the clients globally and it was reliable and simple to process the payments.

Date of experience: September 17, 2018
Viet Nam
1 review
0 helpful votes
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Great
September 20, 2018

Great, I am very happy to receive the enthusiastic support from the consultants, I will call the friends using. Thanks very much!

Date of experience: September 17, 2018
Aruba
1 review
0 helpful votes
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Coconut Inn Bed and Breakfast
September 20, 2018

Coconut Inn was the perfect place to relax, and the staff was very friendly and accommodating.
Amazing location! Room filled with everything you need from microwave, to fridge, to cutlery!

Date of experience: September 17, 2018
Pakistan
1 review
0 helpful votes
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Best customer services ever received.
September 20, 2018

Amazing extraordinary services companies like these should have best future.
Everything is setup by them very fast in no time.

Date of experience: September 17, 2018