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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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Ohio
1 review
0 helpful votes
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Efficient!
October 3, 2018

The Associate was knowledgeable and solved my issue within a few minutes! Very polite, I would recommend using this service if you have an issue! Thank You

Date of experience: October 1, 2018
Pakistan
1 review
0 helpful votes
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Awesome Response
October 3, 2018

Treated me with best of her abilities and knowledge. The way of creating conversation with their customers is really impressive.

Date of experience: October 1, 2018
Kenya
1 review
1 helpful vote
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Frustrating Customer service
October 3, 2018

Quick transfers, but chronically poor & frustrating customer service. They really don't care about their customers. They don't give any useful guidance to their customers, especially when you have a problem using their system. They don't respond to emails, the live chat is almost inaccessible. They give incomplete information, leaving the customer wondering what to do next.

Date of experience: October 1, 2018
Morocco
1 review
0 helpful votes
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Great Bank in the world
October 3, 2018

The service of Payoneer is great it's an easy bank, also the fees is very sheap and acceptable, thank you very much

Date of experience: October 1, 2018
Serbia
1 review
0 helpful votes
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HELP
October 3, 2018

Very quickly and prompt action.
I was first on the waiting when i called and they guide me thru all the things that I should do, to resolve an issue.
Thanks payoneer team

Date of experience: October 1, 2018
South Africa
1 review
0 helpful votes
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Love Payoneer Customer Care
October 3, 2018

WoW Impressed Love Payoneer Customer Care always great to phone them and never a problem that they can not solved

Date of experience: October 1, 2018
Pakistan
1 review
0 helpful votes
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Professional
October 3, 2018

Good professional Communication. They guide you and listen to you very calmly, but the problem the problem thay has to be solve takes time. I dont know how much time it take but my problem hasn't solved yet.

Date of experience: September 30, 2018
Morocco
1 review
0 helpful votes
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Payoneer Customer Service
October 1, 2018

I just called the customer service of payoneer for change my account number and the account information,
However, the Payoneer Customer Care Representative that her nema CLAIRE, is very polite and professional and she assist me to resolve my problem kindly. Thanks CLAIRE

Date of experience: September 28, 2018
Ohio
7 reviews
6 helpful votes
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Outstanding Customer Service
October 1, 2018

Prompt, professional, welcoming, knowledgeable, friendly and patient. The young woman who assisted me (forgive me if I spelled her name wrong) is Vana or Yanna--I neglected to ask her! Five * * * * * Star performance!

Date of experience: September 28, 2018
Argentina
1 review
0 helpful votes
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I was having trouble to have my account approved.
Mostly because I did not read carefully the indications provided by Payoneer on its website, the videos or some of the forums sharing experience.
I called by means of a Skype to phone call and was attended in about 3 minutes.
Greg, the customer service person, could not have been more effective and kind.
He provided accurate information that could not have been more timely.
Thank to this interaction, several arrangements I had to make, were made.

Date of experience: September 28, 2018
Washington
1 review
0 helpful votes
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Very very customer friendly company.
October 1, 2018

Each time they are fulfilling all my requests, even if I ask for something on not business days. They are not leaving You alone with Your problem.

Date of experience: September 28, 2018
Argentina
1 review
0 helpful votes
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Easy & secure way
October 1, 2018

Payonner is a great help in my business. Best way to make new customers.
Great communication & support on line

Date of experience: September 28, 2018
Pennsylvania
2 reviews
5 helpful votes
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Excellent Customer Service
October 1, 2018

I needed help changing the bank account I wanted automatic payments to be deposited to and the customer service representatives were fast, respectful and courteous. Excellent company, always on time and fantastic responsiveness.

Date of experience: September 28, 2018
India
1 review
0 helpful votes
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The team's quite cooperative and has helped to get things better at my business.

I have had a few issues with Paypal. And ever since I got along with Payoneer things have changed for good.

Date of experience: September 28, 2018
Florida
1 review
0 helpful votes
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Highly Recommend
September 30, 2018

Payoneer does value their customers and are more than willing to assist with any problem. Very professional and courteous.

Date of experience: September 28, 2018
Israel
1 review
0 helpful votes
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Great help
September 30, 2018

Was given great help all the questions i had were answered with patience. Great bank will defiantly recommend

Date of experience: September 28, 2018
Singapore
1 review
0 helpful votes
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Excellent Customer Service
September 30, 2018

Easy to get thru the friendly and helpful customer service. All the questions were necessary to Ensure security.

Date of experience: September 28, 2018
El Salvador
1 review
0 helpful votes
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Overall it has worked great for me. There might be some charges involved in every transaction that it is manageable as long as you request this information.

Date of experience: September 28, 2018
Malaysia
1 review
0 helpful votes
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I was using payoneer account for my transport company just few months and it's really comfortable and reliable company than others.

Date of experience: September 28, 2018
Texas
1 review
0 helpful votes
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Great Service
September 30, 2018

All questions were answered agent was very empathetic and respectful, Agent showed a great level of expertise

Date of experience: September 27, 2018