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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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Nigeria
1 review
0 helpful votes
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Payoneer Customer Service Experience
October 21, 2018

I had a very good experience when i contacted Payoneer on phone. The Customer Support Team took time to understand my challenges, efficiently and calmly addressed my concerns with adequate suggestions to address further concerns I anticipated.

Overall, I believe the one-on-one interaction provides relevant solutions to peculiar problems, compared to the automated responses.

Date of experience: October 18, 2018
Turkiye
2 reviews
0 helpful votes
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Fast Service
October 21, 2018

They are very fast and reliable and easy to manage, I appreciate their service a lot. I strongly recommend. Never had bad experience.

Date of experience: October 18, 2018
Pakistan
1 review
0 helpful votes
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Overall with Payoneer it's great working experience. Payoneer is good service especially for Pakistan

Date of experience: October 17, 2018
VE
1 review
0 helpful votes
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Recover Payonner Account Acces
October 21, 2018

Well, i was trying to access on my account, and i couldn't so i called on customer service, then jon appeared on the line and he helped me to solve my problem, the customer experience with him was awesome, im glad that yall have employees like him.

Date of experience: October 17, 2018
Morocco
1 review
0 helpful votes
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Good costumer service
October 21, 2018

The costumer service person was so nice and kindly and he helped me very well for my problem thank you very much

Date of experience: October 17, 2018
Hungary
1 review
0 helpful votes
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Véleményem.
October 21, 2018

Simply great! I recommend to everyone I think it is great to finance my finances in a complete way. All my friends are happy to recommend that I am completely satisfied with their service

Date of experience: October 17, 2018
California
2 reviews
0 helpful votes
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CA to USA Funds
October 21, 2018

The situation swiftly and professionally resolved much to my satisfaction. I highly recommend Payoneer.

Date of experience: October 17, 2018
Ohio
1 review
0 helpful votes
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Frustrated
October 21, 2018

I have had to initiate a contact with customer service 3 times for the same issue. I received an email stating that my bank account issues were resolved and yet I'm still pending payments. My husband uses the same bank account and his payment was posted less than a week after setting up his account. I have been dealing with this issue since middle of September.

Date of experience: October 17, 2018
India
1 review
0 helpful votes
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I have been lucky to find payoneer, had terrible experience with paypal.

Would definitely recommend all the entrepreneurs to use the services.

Date of experience: October 17, 2018
Nevada
1 review
1 helpful vote
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Pending payment
October 21, 2018

My payment was pending for over 10 days after I have submitted the additional documents. I had several calls and chats with customer service and only after the 4th one I was able to receive it.

Date of experience: October 17, 2018
Pakistan
1 review
0 helpful votes
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Easy go
October 21, 2018

Always better to use no problems just talk with customer care agent and you will be done thats all never so hard to solve any problem its secure and easy to use

Date of experience: October 17, 2018
Nigeria
1 review
0 helpful votes
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Awesome support
October 21, 2018

The payoneer customer service respects and communicate politely with it's customers giving you room to freely express your issues as they provide support

Date of experience: October 17, 2018
India
1 review
0 helpful votes
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"To-the-point" approach
October 21, 2018

My account was blocked due to some sort of phishing attack. I called the service staff, the gentleman explained the cause and helped me regain control of my account immediately. Very efficient service. Impressed.

Date of experience: October 17, 2018
Kenya
1 review
0 helpful votes
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Iam grateful for the service offered to me while attempting to change my customer profile. Such a polite support team.

Date of experience: October 16, 2018
Jamaica
1 review
0 helpful votes
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The Payoneer Experience
October 21, 2018

To date I have had no with problems using the Payoneer system, all my transactions are done seamlessly. Would I recommend Payoneer to anyone who need such a service? Yes I would, yes I will.

Date of experience: October 16, 2018
India
1 review
0 helpful votes
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Awesome service
October 21, 2018

I love Payoneer company i hope it's grow fastly my all friends like it. It's brovide us excellent service

Date of experience: October 16, 2018
Bangladesh
1 review
0 helpful votes
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Need to do fast
October 21, 2018

As this is a financial services so i think this need to be more fast as they are. If a person need more then 10 days to take a payment then that will be really critical for anyone. So i recommend to payoneer to setup their customer care with more person or executive and give customer service more fast.

Date of experience: October 16, 2018
Mexico
1 review
0 helpful votes
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Good service.
October 21, 2018

Good service but needs more more people to answer phones. Waited a long time listening to music. Besides that I was satisfied. Thank you Sarah (customer service representative) for your help!

Date of experience: October 16, 2018
Canada
1 review
0 helpful votes
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Customer service
October 20, 2018

Talked to a gentleman that was confident and knowledgeable at what was needed to be done. Was quick and very efficient.

Date of experience: October 16, 2018
Delaware
1 review
0 helpful votes
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Good and interested time spend
October 20, 2018

It is also good. I use the card and i suggest to my friend to use payoneer card and service. I am satisfy the care.

Date of experience: October 16, 2018