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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It was an issue related to payment of Fiverr from Pioneer and she explained to me in a good manner
I made a mistake choosing Payoneer. If there is an option to rate less then 1 star I will go for it.
Totally frustrating and disappointing experience. There is no justifying answers you'll get from support team. Even the due date is changing by its own for the payment I will get in my bank. My client has paid me on 5th Oct. 2020 on that day I found I will get money in my bank 12th Oct. 2020 which is almost after 7 days and even if we exclude Weekends there are 5 working days. When I asked what is the process of these 5 days as no issues has been raised to me or to my client for this payment. So the answer is it is a security purpose, I do no know what are they doing and what they will do after these 5 days.
While I was raising the queries and asking the reasons the girl on support side telling me that you have agreed terms & conditions to Payoneer. Which means it is my fault that I choose Payoneer.
I pity on myself. Totally unprofessional and time wasting.
I have a good experience with talking payoneer customer care agent.
Hi, I have been using payoneer service for almost 10 years, and I'm happy with their customer care.
Fantastic experience and I love the communication between customer care and my self and I recommend payoneer as no1 online payment platform
Trying to unblock my account after it block, I called the customer care support
Provides excellent services. Payment are received instantly without any delay. Customer care representatives are very polite and they always do their best to solve any problem I have.
I have face an address verification problem, Firstly I have submitted the NID card but there was a fault, So I have again submitted my bank document. Then it is submitted within 5 minutes.
I have very good and smooth experience using Payoneer.
I will recommend to my friends to have it for cloud money.
Nice experience with your customer service, thank you very much.
Just excellent, I had a minor issue and it was resolved in just seconds.
Payoneer is a life saver. If you are a freelancer then this is the site for you.
Been battling with Payoneer since December 2021 to get my money they have held.
They blocked my card since December and for months I've had to submit all types of proof and documents just as a Fiverr freelancer. Yet after finally providing all the documents they asked for and having things verified. They still won't release the funds on the card they blocked since last year. I can't acess it on my account and the card no longer works.
Cotacted their customer service numerous times and no replies. Because I made it public on their FB page they also blocked me from commenting on their page. That is to show the low level of this company. But I will place the truth in other places as they are trying to hide things from real users of their platform.
Serious red flags for placing your money in Payoneer!
I called for my husband's account due to a pending payment. I've tried calling csr from other companies but this is the best csr to be honest, that I've ever experienced. Aside from their urge to resolve the issue, they are very friendly, accommodating and patient. They've gone the extra mile to make me feel at ease and it's the first time for me to trust every word they told me as a csr. Kudos to everyone for doing a great job!.
It was difficult to understand but at least i did and the coworker was great.
I was not really good at English cause its not my native language. But the representative understood the problem and repeated some topic couple of times. Most of the time i used the live chat option to solve my questions but this time over call i was afraid a lot. But she solved my problem so easily.
So if anyone is afraid like me, don't worries at all. They are too good to help you and solve your problem.
It was nice and smooth process. Just had to wait for 30mins to contact with customer support.
I was waiting my pending payment for 2 days. Unfortunately it was due to holiday (Saturday, Sunday). I called to customer care to complain, when support personal treat me politely and described the procedure, As I am NON ENGLISH customer there was some language problem (due to native pronunciation) she described me in simple way so I could understand the issue, I was really pleased. Thank you very much Anna.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members