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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I had an awful experience with Payoneer, I usually pay my colleagues with this means, but this time, the authorization took longer than usual, so I called and I was told I had to wait 48 hours for this operation to be reviewed. Let us, customers, decide on our funds and who we send them to. This person has a Payoneer account and there was no reason to delay this payment. I had to use another means and then I was told I could not cancel this payment that had never been done if my colleague did not send them an email asking for this. Imagine! I did not pay him as agreed and I had to bother him to send an email canceling the operation, instead of doing so myself, as the owner of the funds. I found this completely nuts! PLEASE change that procedure, do the payment or let us customers cancel it ourselves ASAP.
If any problems, Customer Support is extremely professional as not everything is clear on signing up
For the last month, when people withdraw money into their bank accounts, they expect their money to reach their bank accounts for at least 10-15 days. They also write and share their bad experiences on many forum sites. This situation gives bad opinion to other people for you.
I think you should correct this situation IMMEDIATELY and you can reach all complaints from the internet address I will give you below;
https://www.sikayetvar.com/payoneer
My guess is that if your payments are delayed this way, you will lose many customers and continue to receive complaints.
Please try to salved the problem of your customers as soon as you can do
It was difficult to navigate. As an individual, I could not figure out why I was being asked about company information.
In a country where thousands of freelancers are working so hard for their family, society, and country, Payoneer is great and maybe the only all in one online payment platform that helps all freelancers to use their revenue for their livings, shopping, and more.
Fantastic service and support.
Problems were extremely rare and were resolved very fast.
Thanks guys
Last 8 years I am using payoneer. Your service is really awesome. I am really very pleased with your service.
I am a freelancer and face a lot of challenges while performing financial transactions. If want to pay less transaction fee and to quickly transfer money to your local bank account, payoneer is the best service. Recommended!
Payoneer staff are fully trained, they are customer centric, they believe on high quality service in a professional manner and they are also dedicated to their work.
Some time call was disconnected but i got call back from payoneer and solve my problem in few hours thank you
I'm using payoneer from more then 3 years, still no issue, there call center also excellent as well as response is quite good when i want to ask anything. They understand and listen customer carefully and suggest perfect solutions. Also after collaboration with jazz cash in pakistan it got more easy for me to withdraw.
I got complete solution. She is very cordial. Thanks a lot.
Excellent service and experienced customer support. Payoneer always makes customers happy
I have been using Payoneer for about 10 years now. Awesome customer support and care
I am pleased, in the future, I need the same service.
Customer service representative is very polite, friendly and helpful
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members