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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very professional and very polite customer service representative answered all the queries accordingly
The great help and resolving my problem regarded to my account. Thank you so much Eugene and the whole Payoneer team for assisting and leading me through the verification.
Keep doing so great work!:-D
I had an issue with my prepaid card, the staff was nice overall they are trying to help and they told me will take a few days to fix, so I am still waiting for there fix
Let's wait and see
Thanks
Since two weeks I have problems to receive my money to my local bank. It is taking more than a week to get my payments and it is running me to financial problems. So, I am really disappointed since two weeks. Before two weeks payoneer is doing really great job and If I give the feedback before two weeks then definitely I will give 10 stars out 5 if I could. But now I give him this three stars due to 2nd time it is giving me an issue. I am really thinking to switch to alternate method. But I will wait till next time. How they performe if no improvement then I will good bye to payoneer...
About 17 days ago, Payoneer asked me to provide some document. I provided them and they emailed me that it will take 3-5 business days to verify it. About, 17 days have already passed till now, despite of many calls, they are just saying that we have set it on high priority and waiting for the approval from Verification Department. What type of policy is that? Instead of 5 business days, on maximum side, about 17 days have passed, and I am still waiting for their email...
I believe they are doing their best to make us satisfied. They have saved me a lot of money as it is free to transfer from Payoneer to Payoneer.
The procedure is easy and understandable and customer care service is too good and quick. There is always space for improvement and I think they will keep upgrading their procedures and working.
Payment on time love to work with payoneer account I love it please see my issue if possible thanks you so much
Nice work by Payoneer team but payment delay I don't know why please solve this issue if I am working hard you have to provide payment on time
I feel bad for the customer service department for the BS guidelines and rules set by Payoneer:
1. What kind of company sends a card via normal shipping with no tracking number and then tells me to find it in the "nearest local post office" without the exact office address?
2. Despite having my documents approved, they want me to reapprove it after I had to reorder the card that got lost in shipping. Of course, this process took me another week.
3. Then there is a $14 activation fee, JUST to activate my card?
4. I had to reorder my card 3 times since August of 2020 and now I'm supposedly getting it at the end of November. It is taking me five months for the products and services I ALREADY paid for?
5. Customer service is great, but these people are just cleaning up after the company's terrible and difficult policies. It drains your will to live.
Seriously, I just want my hard-earned money and delete my account.
Experience with Payoneer has been beyond disappointing and to be frank I would never recommend this business to anyone.
I'm sorry but you have lost a customer.
Nice congratulations to your business and I ask you to open my closed account, it is very important for me, thank you all.
Payoneer makes getting paid extremely easy. I am a freelancer working from home so knowing you have a secured way to get paid is extremely comforting. I love it.
I can't imagine grow my business without payoneer. Especially the payoneer customer service, they always help me when i have a problem, solution always provided. Thank you Payoneer.
Easiest way to transfer funds to my bank with better conversion rates than the competition.
Their customer service is great too.
You cant even get your hard earned money because they wouldnt accept my valid IDs. Were in the pandemic and they wanted me to go out and apply for more IDs.
They remove features from your account without any prior notice or explanation. Support is extremely difficult to reach. Find another alternative
They have good solutions. They offer very useful ways in the digital world, I am very pleased. Thanks...
My payment service has been blocked without any reason
Please do it okPayoneer is absolutely world-class. Their service is 2nd
Problem 1
Payoneer will seek EVERY single paper you have... and papers on your relatives if possible. They ask me to provide my current address. I am from Ukraine and live here. Our Constitution clearly states, that we as citizens are not obliged to inform anyone about our movements and residence. Payoneer thinks otherwise. Right now Payoneer obliges me to provide them with utility bill with my name on it. If there is no name on it I need to provide them with rental agreement. If I live with my mom I need to prove that she is indeed my mom, so naturally they want her marriage sertificate where her second name is the same as mine. Does this start sound bull$#*! to you? Well it should. "This is our requirement to continue providing our services to you". Well, if I have a cable man at my flat he does not ask me for such papers but he still provides me with payed services. Or another good question: when will Payoneer require me to install web cameras in my bedroom to continue to provide me with services?
Problem 2
Everyone at this point knows how impossible is to contact Payoneer via help center. All you get is auto-bot replies which lead to nothing.
I am so happy that I use Payoneer and they are the best! My experience with them is incredible, they are always there to help us with any issues if we have and to say one and only word: They are Perfect!
Difficult to reach customer care. Also not easy to solve issues, which happen quite often. If you really have no other options, then can be considered.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members