Pawspetsupermarket.co.ukReviews 68

PLEASE, PLEASE, PLEASE DO NOT PURCHASE ANYTHING FROM THIS CONNING WEBSITE.
They WILL take your credit card number and illegally set up some direct debit and take money out every month, trust me, it happened to me.
When you e mail them complaining, you get the most sarcastic replies and they will NOT answer any questions with straight answers.
My credit card fraud team are onto them but please don't go through what I have been through, it's not pleasant.
Rob S

I shop on this particular web site quite frequently.
My orders always arrive in a good time

I have never had any issues with contacting them, they always answer my e-mail in a good professional manner and in good time.

I have bought several Items for my dog from them, over the past couple of years and have always had my orders arrive fairly quickly.

I find the quality of the goods very good, and the prices are very competitive too

I for one will be continuing to shop with this web site.

What a wonderful web site.

I buy most of my pets thinks from this site, and I have lots of pets,

I must say they have a great range of things to choose from, I have just bought my cat, Kit-cat a new cat post, as always I paid a great Price for it and it was delivered in a couple of days.

I will be ordering my dogs coats this week, as the weather is turning nasty again.

I have no trouble shopping on this web site, would highly recommend them to my Friends and family, most of whom already shop with them, in fact it was a colleague at work who told me about this web site, as i was having trouble with the one i was using at the time.

I have always had my e-mails answered very quickly and my goods have always arrived, I do know designer stuff can be a while, but as long as you know its not a problem, if you want your order quick then you just don't order designer stuff, there are so many dog coats to choose from, I may get a few and try them all on my dogs.

I know i can sent anything back I do not want to keep and have always been refunded quickly

A fantastic web site and so easy to use, which is a big plus for me.

Great site, I too shop on this site quite a lot, its a super site.

The dog coat range they have this year must be one of the largest on the web, the prices are great too.

I have just got my dog Charlie a new coat and collar, he is a greyhound and the hunter greyhound coat is really well made and nicely lined in fleece.
The collar is the thing that impressed me the most, it is padded with a red lining and is one of the best quality greyhound collars i have seen for a while.

I ordered the coat and collar last Monday and they were with me on Wednesday, pretty good delivery I think.

I have got quite a lot of greyhound things from this site and ordered a few items for my mums cat, and sister rabbit, I have always found the price good and the delivery quick.

Just to point out, and to agree with some others, you are best e-mailing them, as the phone line on the web site does get busy at times.

I personally prefer e-mailing when I shop on line on any web site, though as you have a copy of whats been said so you know where your at.

Not that I have ever had a problem with these guys, I've even asked for a call back in one of my e-mails when my laptop crashed on me and I was not sure if the payment had gone through, they called me back and were excellent,

I was impressed with this company until a month after my order they took a duplicate payment from my credit card. Like other reviewers I also found that the correspendence information on their site wasn't up to date, so I emailled them asking them to explain their actions and to return my money.

After 24 hours I contacted my bank and advised them that I had been charged without my permission and that I wanted it investigated and a chargeback to the merchant actioned. A day later Maxine from the company emailled me to advise me that they had made a mistake and that the money was being sent back. That was 12 days ago and still this refund has not been received, despite promised that it has. So this means that they are either lying or have refunded the wrong person!

This may be stupid errors on this companies part, but to be honest I won't be using them again, as I wouldn't what to take a chance that this doesn't happen again.

The company's postage prices seemed high for small items, when my order arrived only half of it was present, I emailed (there is no phone number) to ask where the rest of my order was a couple of weeks later when I had still not heard or recieved anything, they said that they could no longer get hold of the item I had ordered and would send a refund. A month past and I had forgotten about the refund until i noticed another amount of money had been taken from my account by the company. It has taken me another month and numerous emails to finally get the refund which i recieved today. I would not recomend this site and feel that £4 for postage of a small dog collar is highly excessive. I was offered no compensation for the mistakes made by the company and very little appology was offered for their mistakes.

I can't urge you strongly enough NOT to use this company. I believe they have stolen my money and have no intention of sending the product I ordered and paid for.

I have sent many emails back and forth politely asking for information on where the item is and they quite literally refuse to answer.

I paid for the item 3 weeks ago, but it was not a special order or 'designer' item so it should have arrived within a couple of days. There was no mention that there would be any delay on delivery at any stage in the buying process.

It's annoying that I haven't received anything, but far more disturbing that despite direct email contact, they are quite literally refusing to help. They're not saying the item is lost in the post, or that is hasn't yet been posted, or that it is unavailable; they are not giving any answers at all. They are not offering a refund or any compensation either, which is why I can only presume this is a scam and they have stolen my money.

Incidentally, they do not publish a phone number, which in itself confirms that pawspetsupermarket is at best, a hopelessly amateur company.

I ordered 2 rabbit leads from this store, both arrived in good time and i was happy, but... about a month later i noticed that they have taken the same amount of money from my account again unathorised? I emailed them and in all honestly they emailed straight back as i was worried because you cannot contact them by phone, they said it was an error and would refund within 5 days, the refund did not happen so i emailed again and again they responded quickly but said that was an error also and would refund again, -this eventually happend but i am worried this will keep on happening as reading other reviews from here and other review websites this is a very common problem! Definately needs investigating!

Hi All

I brought 2 sets of polka dot collar & leads back in July. Delivered within 3 weeks, but then after a week of them being used, all the fake leather came off both collars so I sent them an email complaining asking for a return address & for a refund.

8 emails later, (2 back saying they are waiting for a response from the designers) I AM NOT A HAPPY BUNNY

You cannot reach them on their phone as it diverts straight to an American Voicemail.

You get no where by emailing them either.

I have now faxed them - we'll see how we get on.

IF YOU WANT MY OPINION DO NOT ORDER FROM THIS WEBSITE. CHEAP DOESNT ALWAYS PAY!