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Paula Young

1.8

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Paula Young Reviews Summary

The overall reputation of Paula Young Wigs is marred by significant customer dissatisfaction, particularly regarding product quality and customer service. While some customers appreciate the variety and quick shipping of certain items, many express frustration over the quality of wigs, often describing them as poorly made or not matching their expectations. Common concerns include lengthy return processes, high restocking fees, and unhelpful customer service that fails to resolve issues effectively. This combination of product inconsistency and inadequate support has led to a prevailing sentiment of distrust among consumers, prompting many to seek alternatives.

This summary is generated by AI, based on text from customer reviews

service
46
value
44
shipping
47
returns
41
quality
42

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California
2 reviews
2 helpful votes
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Ok but a bit expensive. Need more styles for people of color. I would buy from them again though... great quality.

Date of experience: January 21, 2019
Florida
5 reviews
2 helpful votes
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Great synthetics.
September 18, 2018

My mom wore these for years. She always looked exquisite! Best quality synthetic out there. Light airy wigs with style.

Date of experience: September 18, 2018
Minnesota
47 reviews
141 helpful votes
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Very Happy!
April 4, 2017

Paula Young has been a real life saver for me in recent years. I suffered medical hair loss and was concerned about looking nice while working in public.
This company offers a wide variety of wigs, hair pieces, and extensions as well as accessories and tools to care for your products. I love the natural look with a mix of colors including highlights, lowlights and root colors. There are always around 30 basic color shades to choose from. There are a variety of lengths from ear to shoulder and longer. Styles range from straight to wavy to curly. The customer service has been great and I continue to be a satisfied customer.

Date of experience: April 3, 2017
California
7 reviews
22 helpful votes
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This site has a great selection of wigs. They are very nice quality products. I only wish they had a larger selection of human hair wigs. I already got a synthetic wig. It was great, but real hair is easier to maintain, and you can do more with it. I just wish they had a greater selection.

Date of experience: April 2, 2013